Synchrony Interview Questions and Answers

Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.

• Customer satisfaction is the result of providing a positive experience for the customer.

• It involves meeting or exceeding customer expectations.

• It is important for building customer loyalty and repeat business.

• Examples include timely resolution of customer issues, personalized service, and exceeding quality standards.

Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

• Responding to customer inquiries and providing information

• Resolving customer complaints and issues

• Processing orders, returns, and exchanges

• Maintaining customer records and information

• Ensuring customer satisfaction and loyalty

• Providing product or service recommendations

• Handling billing and payment inquiries

• Escalating complex issues to higher management

Social media is a platform for online communication and networking.

• Social media allows users to connect and interact with others online

• Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn

• Businesses use social media for marketing, customer service, and brand awareness

• Social media can also be a source of news and information

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and providing solutions.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples include responding promptly to customer inquiries, resolving issues effectively, and going above and b...read more

I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Remain calm and composed throughout the interaction

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure the customer is satisfied with the resolution

Stay calm, set boundaries, report the abuse to a supervisor.

• Remain calm and composed, do not engage in arguments or escalate the situation.

• Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.

• If the abuse continues, report the incident to a supervisor or manager for further action.

• Remember to prioritize your safety and well-being in such situations.