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Angel Consultants Customer Service Interview Questions and Answers

Updated 17 Jul 2024

7 Interview questions

A Customer Service was asked 11mo ago
Q. What would you do if a customer is verbally abusing you?
Ans. 

Stay calm, set boundaries, report the abuse to a supervisor.

  • Remain calm and composed, do not engage in arguments or escalate the situation.

  • Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.

  • If the abuse continues, report the incident to a supervisor or manager for further action.

  • Remember to prioritize your safety and well-being in such situations.

A Customer Service was asked 11mo ago
Q. What are the responsibilities of customer service?
Ans. 

Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

  • Responding to customer inquiries and providing information

  • Resolving customer complaints and issues

  • Processing orders, returns, and exchanges

  • Maintaining customer records and information

  • Ensuring customer satisfaction and loyalty

  • Providing product or service recommendations

  • Handling billing and p...

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What are your thoughts on customer service?
Q2. How do you prepare to answer customer service questions?
asked in Flipkart
Q3. What languages do you know and use for communication?
asked in Jio
Q4. What is customer service?
Q5. What is customer satisfaction?and how much does it mean to you?
A Customer Service was asked 11mo ago
Q. What do you know about social media?
Ans. 

Social media is a platform for online communication and networking.

  • Social media allows users to connect and interact with others online

  • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn

  • Businesses use social media for marketing, customer service, and brand awareness

  • Social media can also be a source of news and information

A Customer Service was asked 11mo ago
Q. How will you handle angry customers?
Ans. 

I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

  • Listen actively to understand the customer's issue

  • Empathize with the customer's frustration

  • Remain calm and composed throughout the interaction

  • Offer solutions or alternatives to address the customer's concerns

  • Follow up to ensure the customer is satisfied with the resolution

A Customer Service was asked 11mo ago
Q. What do you know about customer service?
Ans. 

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Customer service is all about meeting the needs and expectations of customers.

  • It involves actively listening to customers, addressing their concerns, and providing solutions.

  • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

  • Examples include responding promptly to customer...

A Customer Service was asked 11mo ago
Q. What are the disadvantages of traditional shopping?
Ans. 

Demerits of traditional shopping include limited selection, inconvenience, and higher prices.

  • Limited selection compared to online shopping

  • Inconvenience of traveling to physical stores

  • Higher prices due to overhead costs

  • Limited store hours may not fit customer's schedule

A Customer Service was asked 11mo ago
Q. What is customer satisfaction?and how much does it mean to you?
Ans. 

Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.

  • Customer satisfaction is the result of providing a positive experience for the customer.

  • It involves meeting or exceeding customer expectations.

  • It is important for building customer loyalty and repeat business.

  • Examples include timely resolution of customer issues, personalized service, and exceed...

Are these interview questions helpful?

Angel Consultants Customer Service Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Q2. What do you know about social media ?
  • Ans. 

    Social media is a platform for online communication and networking.

    • Social media allows users to connect and interact with others online

    • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn

    • Businesses use social media for marketing, customer service, and brand awareness

    • Social media can also be a source of news and information

  • Answered by AI
  • Q3. What is the responsibilities of customer service ?
  • Ans. 

    Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Responding to customer inquiries and providing information

    • Resolving customer complaints and issues

    • Processing orders, returns, and exchanges

    • Maintaining customer records and information

    • Ensuring customer satisfaction and loyalty

    • Providing product or service recommendations

    • Handling billing and paymen...

  • Answered by AI
  • Q4. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and providing solutions.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples include responding promptly to customer inqu...

  • Answered by AI
  • Q5. Why do you want to work in Angel consultant as customer service?
  • Ans. 

    I admire Angel Consultant's commitment to exceptional service and want to contribute to a positive customer experience.

    • Angel Consultant has a strong reputation for customer satisfaction, which aligns with my values.

    • I am impressed by the company's innovative approach to problem-solving, as seen in their recent customer feedback initiatives.

    • Working in a supportive team environment is important to me, and I believe Angel ...

  • Answered by AI
  • Q6. How will you handle angry customers?
  • Ans. 

    I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed throughout the interaction

    • Offer solutions or alternatives to address the customer's concerns

    • Follow up to ensure the customer is satisfied with the resolution

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. What is customer satisfaction?and how much does it mean to you?
  • Ans. 

    Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.

    • Customer satisfaction is the result of providing a positive experience for the customer.

    • It involves meeting or exceeding customer expectations.

    • It is important for building customer loyalty and repeat business.

    • Examples include timely resolution of customer issues, personalized service, and exceeding q...

  • Answered by AI
  • Q2. What if a customer is abusing you?
  • Ans. 

    Stay calm, set boundaries, report the abuse to a supervisor.

    • Remain calm and composed, do not engage in arguments or escalate the situation.

    • Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.

    • If the abuse continues, report the incident to a supervisor or manager for further action.

    • Remember to prioritize your safety and well-being in such situations.

  • Answered by AI
  • Q3. You got angry in between the work so what you do?
  • Ans. 

    When I get angry at work, I take a moment to breathe, reflect, and communicate effectively to resolve the situation calmly.

    • Pause and Breathe: I take a few deep breaths to calm myself before reacting, which helps me think clearly.

    • Reflect on the Situation: I analyze what triggered my anger and consider if it’s worth my emotional energy.

    • Communicate Openly: If necessary, I address the issue with the person involved, using ...

  • Answered by AI
  • Q4. Demerits of traditional shopping?
  • Ans. 

    Demerits of traditional shopping include limited selection, inconvenience, and higher prices.

    • Limited selection compared to online shopping

    • Inconvenience of traveling to physical stores

    • Higher prices due to overhead costs

    • Limited store hours may not fit customer's schedule

  • Answered by AI

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Over 5 years of experience in customer service roles, including retail and call centers.

    • Successfully resolved customer complaints, improving satisfaction ratings by 20%.

    • Skilled in using CRM software to track customer interactions and streamline processes.

    • Trained new team members on best practices ...

  • Answered by AI
  • Q2. How did you here about position
  • Q3. Good , interested, well
  • Q4. Why should we hire you
  • Ans. 

    I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.

    • Proven track record in resolving customer issues efficiently, as demonstrated in my previous role where I reduced complaint resolution time by 30%.

    • Strong communication skills that help in building rapport with customers, leading to increased customer satisfaction scores.

    • Ability to work under p...

  • Answered by AI
  • Q5. Why do you want work at this company
  • Ans. 

    I admire your company's commitment to customer satisfaction and innovation, and I want to contribute to that mission.

    • Your company's reputation for excellent customer service aligns with my values. For example, I appreciate how you handle customer feedback.

    • I am impressed by your innovative approach to solving customer issues, such as your use of technology to enhance the customer experience.

    • I want to be part of a team t...

  • Answered by AI
  • Q6. Tell me about a challenger

Interview Preparation Tips

Interview preparation tips for other job seekers - Its better we are interviewed by direct company

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What are your thoughts on customer service?
Q2. How do you prepare to answer customer service questions?
asked in Flipkart
Q3. What languages do you know and use for communication?
asked in Jio
Q4. What is customer service?
Q5. What is customer satisfaction?and how much does it mean to you?

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They are asking 4 to 5 questions to write a code. and I answer with 4 questions. and a little bit hard but it's common in every coding test.

Round 2 - Technical 

(1 Question)

  • Q1. What is oops? what is polymorphism asking some coding to write asking some java related and some testing related also

Interview Preparation Tips

Interview preparation tips for other job seekers - guys do your best. the company only sees your confidence and your technical skills. and it is my dream company. give your knowledge and gets all success to come together. all the best for future

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test for good to imloyee sharp mind

Interview Preparation Tips

Interview preparation tips for other job seekers - Hard work and getting a job as soon as possible because future is never wait.
Thankyou 🙏

Interview Questionnaire 

2 Questions

  • Q1. How to prepare the customer service answer
  • Ans. 

    To prepare a customer service answer, gather relevant information, empathize with the customer, provide a solution or assistance, and follow up if necessary.

    • Listen actively to the customer's concern

    • Ask clarifying questions to gather all necessary information

    • Empathize with the customer and acknowledge their frustration

    • Provide a clear and concise solution or assistance

    • Offer additional help or follow up if needed

    • Maintain ...

  • Answered by AI
  • Q2. I don't know how to explain.

I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Languages
  • Q2. Accent in Kannada
  • Ans. 

    Accent in Kannada is an important aspect of customer service in Karnataka.

    • Kannada is the official language of Karnataka and has a unique accent.

    • It is important to speak clearly and slowly to ensure understanding.

    • Using local phrases and greetings can help build rapport with customers.

    • Avoid using slang or colloquialisms that may not be understood by all customers.

    • Practice and familiarity with the language and accent can ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not a risk I was simply done in this interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About your self
  • Q2. Why are you join bpo
  • Ans. 

    I want to work in a BPO to enhance my communication skills and contribute to customer satisfaction in a dynamic environment.

    • I enjoy interacting with diverse customers, which helps me improve my communication skills.

    • Working in a BPO allows me to solve problems and provide solutions, enhancing customer satisfaction.

    • The fast-paced environment of a BPO keeps me motivated and engaged.

    • I appreciate the opportunity for career ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Are these interview questions helpful?

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Amazon give a case to study and ask me to what we do for coustomer help and give advice. I show the way to provide help for coustomer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work with your Full faith and do friendly behaviour with all.

I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. How hadl with customer
  • Ans. 

    I handle customers with patience, empathy, and problem-solving skills.

    • Listen actively to understand their concerns

    • Acknowledge their feelings and apologize for any inconvenience

    • Offer solutions and alternatives to resolve the issue

    • Follow up to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
Round 2 - Coding Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Moor study more grow Help your future

Customer Service Interview Questions & Answers

Amazon user image Aleemath Naheema

posted on 30 Sep 2022

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What you want to Learn In this company
  • Ans. 

    I want to learn new customer service techniques and strategies to provide exceptional support.

    • Learn effective communication skills to better understand and assist customers

    • Gain knowledge about the company's products and services to provide accurate information

    • Develop problem-solving abilities to resolve customer issues efficiently

    • Improve time management skills to handle multiple customer inquiries simultaneously

  • Answered by AI
  • Q2. How you will take your job
  • Ans. 

    I will take my job with dedication, empathy, and a focus on providing excellent customer service.

    • I will approach each customer interaction with a positive and helpful attitude.

    • I will actively listen to customers to understand their needs and concerns.

    • I will strive to find effective solutions to customer issues and provide timely assistance.

    • I will maintain a professional and courteous demeanor at all times.

    • I will contin...

  • Answered by AI
Round 3 - Case Study 

What is your goal and how you take your goal vibe

Interview Preparation Tips

Interview preparation tips for other job seekers - Always think this is your own company and don’t think I can’t do any work
Just be positive and calm

Angel Consultants Interview FAQs

How many rounds are there in Angel Consultants Customer Service interview?
Angel Consultants interview process usually has 2 rounds. The most common rounds in the Angel Consultants interview process are HR and One-on-one Round.
What are the top questions asked in Angel Consultants Customer Service interview?

Some of the top questions asked at the Angel Consultants Customer Service interview -

  1. What is customer satisfaction?and how much does it mean to y...read more
  2. What is the responsibilities of customer servic...read more
  3. What do you know about social medi...read more

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Overall Interview Experience Rating

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based on 1 interview experience

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