Upload Button Icon Add office photos

Filter interviews by

Angel Consultants Customer Service Interview Questions and Answers

Updated 17 Jul 2024

7 Interview questions

A Customer Service was asked 11mo ago
Q. What are the responsibilities of customer service?
Ans. 

Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

  • Responding to customer inquiries and providing information

  • Resolving customer complaints and issues

  • Processing orders, returns, and exchanges

  • Maintaining customer records and information

  • Ensuring customer satisfaction and loyalty

  • Providing product or service recommendations

  • Handling billing and p...

A Customer Service was asked 11mo ago
Q. What do you know about social media?
Ans. 

Social media is a platform for online communication and networking.

  • Social media allows users to connect and interact with others online

  • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn

  • Businesses use social media for marketing, customer service, and brand awareness

  • Social media can also be a source of news and information

Customer Service Interview Questions Asked at Other Companies

asked in Jio
Q1. What are your thoughts on customer service?
Q2. How do you prepare to answer customer service questions?
asked in Flipkart
Q3. What languages do you know and use for communication?
asked in Jio
Q4. What is customer service?
Q5. What is customer satisfaction?and how much does it mean to you?
A Customer Service was asked 11mo ago
Q. How will you handle angry customers?
Ans. 

I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

  • Listen actively to understand the customer's issue

  • Empathize with the customer's frustration

  • Remain calm and composed throughout the interaction

  • Offer solutions or alternatives to address the customer's concerns

  • Follow up to ensure the customer is satisfied with the resolution

A Customer Service was asked 11mo ago
Q. What do you know about customer service?
Ans. 

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Customer service is all about meeting the needs and expectations of customers.

  • It involves actively listening to customers, addressing their concerns, and providing solutions.

  • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

  • Examples include responding promptly to customer...

A Customer Service was asked 11mo ago
Q. What are the disadvantages of traditional shopping?
Ans. 

Demerits of traditional shopping include limited selection, inconvenience, and higher prices.

  • Limited selection compared to online shopping

  • Inconvenience of traveling to physical stores

  • Higher prices due to overhead costs

  • Limited store hours may not fit customer's schedule

A Customer Service was asked 11mo ago
Q. What would you do if a customer is verbally abusing you?
Ans. 

Stay calm, set boundaries, report the abuse to a supervisor.

  • Remain calm and composed, do not engage in arguments or escalate the situation.

  • Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.

  • If the abuse continues, report the incident to a supervisor or manager for further action.

  • Remember to prioritize your safety and well-being in such situations.

A Customer Service was asked 11mo ago
Q. What is customer satisfaction?and how much does it mean to you?
Ans. 

Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.

  • Customer satisfaction is the result of providing a positive experience for the customer.

  • It involves meeting or exceeding customer expectations.

  • It is important for building customer loyalty and repeat business.

  • Examples include timely resolution of customer issues, personalized service, and exceed...

Are these interview questions helpful?

Angel Consultants Customer Service Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Q2. What do you know about social media ?
  • Ans. 

    Social media is a platform for online communication and networking.

    • Social media allows users to connect and interact with others online

    • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn

    • Businesses use social media for marketing, customer service, and brand awareness

    • Social media can also be a source of news and information

  • Answered by AI
  • Q3. What is the responsibilities of customer service ?
  • Ans. 

    Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Responding to customer inquiries and providing information

    • Resolving customer complaints and issues

    • Processing orders, returns, and exchanges

    • Maintaining customer records and information

    • Ensuring customer satisfaction and loyalty

    • Providing product or service recommendations

    • Handling billing and paymen...

  • Answered by AI
  • Q4. What do you know about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and providing solutions.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples include responding promptly to customer inqu...

  • Answered by AI
  • Q5. Why do you want to work in Angel consultant as customer service?
  • Ans. 

    I admire Angel Consultant's commitment to exceptional service and want to contribute to a positive customer experience.

    • Angel Consultant has a strong reputation for customer satisfaction, which aligns with my values.

    • I am impressed by the company's innovative approach to problem-solving, as seen in their recent customer feedback initiatives.

    • Working in a supportive team environment is important to me, and I believe Angel ...

  • Answered by AI
  • Q6. How will you handle angry customers?
  • Ans. 

    I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed throughout the interaction

    • Offer solutions or alternatives to address the customer's concerns

    • Follow up to ensure the customer is satisfied with the resolution

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. What is customer satisfaction?and how much does it mean to you?
  • Ans. 

    Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.

    • Customer satisfaction is the result of providing a positive experience for the customer.

    • It involves meeting or exceeding customer expectations.

    • It is important for building customer loyalty and repeat business.

    • Examples include timely resolution of customer issues, personalized service, and exceeding q...

  • Answered by AI
  • Q2. What if a customer is abusing you?
  • Ans. 

    Stay calm, set boundaries, report the abuse to a supervisor.

    • Remain calm and composed, do not engage in arguments or escalate the situation.

    • Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.

    • If the abuse continues, report the incident to a supervisor or manager for further action.

    • Remember to prioritize your safety and well-being in such situations.

  • Answered by AI
  • Q3. You got angry in between the work so what you do?
  • Ans. 

    When I get angry at work, I take a moment to breathe, reflect, and communicate effectively to resolve the situation calmly.

    • Pause and Breathe: I take a few deep breaths to calm myself before reacting, which helps me think clearly.

    • Reflect on the Situation: I analyze what triggered my anger and consider if it’s worth my emotional energy.

    • Communicate Openly: If necessary, I address the issue with the person involved, using ...

  • Answered by AI
  • Q4. Demerits of traditional shopping?
  • Ans. 

    Demerits of traditional shopping include limited selection, inconvenience, and higher prices.

    • Limited selection compared to online shopping

    • Inconvenience of traveling to physical stores

    • Higher prices due to overhead costs

    • Limited store hours may not fit customer's schedule

  • Answered by AI

Top trending discussions

View All
Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
Got a question about Angel Consultants?
Ask anonymously on communities.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Languages
  • Q2. Accent in Kannada
  • Ans. 

    Accent in Kannada is an important aspect of customer service in Karnataka.

    • Kannada is the official language of Karnataka and has a unique accent.

    • It is important to speak clearly and slowly to ensure understanding.

    • Using local phrases and greetings can help build rapport with customers.

    • Avoid using slang or colloquialisms that may not be understood by all customers.

    • Practice and familiarity with the language and accent can ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not a risk I was simply done in this interview

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They are asking 4 to 5 questions to write a code. and I answer with 4 questions. and a little bit hard but it's common in every coding test.

Round 2 - Technical 

(1 Question)

  • Q1. What is oops? what is polymorphism asking some coding to write asking some java related and some testing related also

Interview Preparation Tips

Interview preparation tips for other job seekers - guys do your best. the company only sees your confidence and your technical skills. and it is my dream company. give your knowledge and gets all success to come together. all the best for future

I applied via Job Portal

Round 1 - Aptitude Test 

Problems on ages, trains, speed & Distance.

Round 2 - Coding Test 

Coding from C & Java.

Round 3 - HR 

(3 Questions)

  • Q1. Questions from the resume part.
  • Q2. Acadameic projects basic questions from c and java and other computer fundamentals
  • Q3. C and java and other fundamentals database management systems.

Interview Preparation Tips

Interview preparation tips for other job seekers - Genpact solutions is a mnc company to get a job.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Group Discussion 

What is social media

Interview Preparation Tips

Interview preparation tips for other job seekers - Why should we hire you

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Online 

(2 Questions)

  • Q1. Are you currently working?
  • Ans. 

    Yes, I am currently working.

    • Yes, I am currently employed in a customer service role.

    • I am currently working at XYZ Company as a customer service representative.

    • I have been working in customer service for the past two years.

  • Answered by AI
  • Q2. How many years of experience you have?
  • Ans. 

    I have 5 years of experience in customer service.

    • I have worked in customer service for 5 years.

    • I have gained extensive experience in handling customer inquiries and resolving issues.

    • During my time in customer service, I have developed strong communication and problem-solving skills.

    • I have received positive feedback from customers for my excellent service.

    • I am familiar with various customer service tools and software.

  • Answered by AI
Round 3 - Assignment 

It was an online interview section.

Interview Preparation Tips

Topics to prepare for Amazon Customer Service interview:
  • Self introduction
Interview preparation tips for other job seekers - Be cool and confident.
Aware of your role and know the details

I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What you want job in this company?
  • Ans. 

    “I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company and I feel I can do so by/with my … ” “I feel my skills are particularly well-suited to this position because … ” “I believe I have the type of knowledge to succeed in this role and at the company because … ”

  • Answered by Sameer Khan
  • Q2. Can you comfortable in night shift?
  • Ans. 

    I would be happy to work night and weekend shifts if you have a proper security guard in place. I am not comfortable with night shifts due to safety concerns, but I am happy to work any other shift as needed. ... I can stay focused for a long period of time without getting tired, so I'm available for any shift.

  • Answered by Sameer Khan
  • Q3. Where are you from? And what you do here?
  • Ans. 

    I am from New York City and I work as a customer service representative at XYZ Company.

    • I am originally from New York City.

    • I currently work as a customer service representative at XYZ Company.

    • I have been in the customer service industry for 5 years.

    • I handle customer inquiries, resolve issues, and provide assistance.

    • I am familiar with our products and services, and I strive to ensure customer satisfaction.

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What's your mother tounge language?
  • Ans. 

    My mother's tounge language is Hindi.But I know English and Urdu language.

  • Answered by Sameer Khan
  • Q2. Are you comfortable?
  • Ans. 

    Yes I am comfortable in any shift and I m always comfortable.

  • Answered by Sameer Khan
Round 4 - Group Discussion 

Group discussion was very intresting beacuse all over Indian people communicate here.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service interview:
  • Effective Communication Skills
  • Strong Communication Skills
Interview preparation tips for other job seekers - Please prepare your accuracy in language and get good career in tech Mahindra.

I applied via Job Fair and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Can you describe your most difficult coustmer and how you were able to handle their needs
  • Ans. 

    Dealt with a customer who was angry about a delayed delivery

    • Listened to their concerns and apologized for the inconvenience

    • Offered a discount on their next purchase as a gesture of goodwill

    • Provided regular updates on the status of their delivery

    • Followed up with the customer after the delivery to ensure their satisfaction

  • Answered by AI
  • Q2. Can you tell me about a time when you were more than halfway through a project and had to pivot quickly due to an unexpected change? How did you handle it?
  • Ans. While Developing a new system for an employer, a requirement came in late. Since the project was rapidly nearing competition, integrated the feature become a challenge.
  • Answered Anonymously
  • Q3. If one of your close work colleagues stole a $1 item, what would you do?
  • Ans. 

    I would report the incident to my supervisor or HR department.

    • I would approach the colleague and ask them about the incident to confirm my suspicion.

    • I would then report the incident to my supervisor or HR department, providing any evidence or information I have.

    • I would not confront the colleague directly or take matters into my own hands.

    • I would maintain professionalism and confidentiality throughout the process.

    • I woul...

  • Answered by AI
  • Q4. Feel when you tell a story and when not do

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence in your self. And when you to do anything do everything do by responsibility thank you

I applied via Campus Placement and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about Amazon company
  • Ans. So Amazon is good company ever also delivery is nice and on time thank you
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Amazon Customer Service interview:
  • Costmer
  • Customer Service
Interview preparation tips for other job seekers - Confidence yourself everything do responsibility I hope everything is going well thank you

Customer Service Interview Questions & Answers

Amazon user image Aleemath Naheema

posted on 30 Sep 2022

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What you want to Learn In this company
  • Ans. 

    I want to learn new customer service techniques and strategies to provide exceptional support.

    • Learn effective communication skills to better understand and assist customers

    • Gain knowledge about the company's products and services to provide accurate information

    • Develop problem-solving abilities to resolve customer issues efficiently

    • Improve time management skills to handle multiple customer inquiries simultaneously

  • Answered by AI
  • Q2. How you will take your job
  • Ans. 

    I will take my job with dedication, empathy, and a focus on providing excellent customer service.

    • I will approach each customer interaction with a positive and helpful attitude.

    • I will actively listen to customers to understand their needs and concerns.

    • I will strive to find effective solutions to customer issues and provide timely assistance.

    • I will maintain a professional and courteous demeanor at all times.

    • I will contin...

  • Answered by AI
Round 3 - Case Study 

What is your goal and how you take your goal vibe

Interview Preparation Tips

Interview preparation tips for other job seekers - Always think this is your own company and don’t think I can’t do any work
Just be positive and calm

Angel Consultants Interview FAQs

How many rounds are there in Angel Consultants Customer Service interview?
Angel Consultants interview process usually has 2 rounds. The most common rounds in the Angel Consultants interview process are HR and One-on-one Round.
What are the top questions asked in Angel Consultants Customer Service interview?

Some of the top questions asked at the Angel Consultants Customer Service interview -

  1. What is customer satisfaction?and how much does it mean to y...read more
  2. What is the responsibilities of customer servic...read more
  3. What if a customer is abusing y...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4/5

based on 1 interview experience

Compare Angel Consultants with

TCS

3.6
Compare

Accenture

3.7
Compare

Wipro

3.7
Compare

Cognizant

3.7
Compare
write
Share an Interview