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Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries and providing information
Resolving customer complaints and issues
Processing orders, returns, and exchanges
Maintaining customer records and information
Ensuring customer satisfaction and loyalty
Providing product or service recommendations
Handling billing and p...
Social media is a platform for online communication and networking.
Social media allows users to connect and interact with others online
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn
Businesses use social media for marketing, customer service, and brand awareness
Social media can also be a source of news and information
I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the interaction
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the customer is satisfied with the resolution
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples include responding promptly to customer...
Demerits of traditional shopping include limited selection, inconvenience, and higher prices.
Limited selection compared to online shopping
Inconvenience of traveling to physical stores
Higher prices due to overhead costs
Limited store hours may not fit customer's schedule
Stay calm, set boundaries, report the abuse to a supervisor.
Remain calm and composed, do not engage in arguments or escalate the situation.
Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.
If the abuse continues, report the incident to a supervisor or manager for further action.
Remember to prioritize your safety and well-being in such situations.
Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.
Customer satisfaction is the result of providing a positive experience for the customer.
It involves meeting or exceeding customer expectations.
It is important for building customer loyalty and repeat business.
Examples include timely resolution of customer issues, personalized service, and exceed...
Social media is a platform for online communication and networking.
Social media allows users to connect and interact with others online
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn
Businesses use social media for marketing, customer service, and brand awareness
Social media can also be a source of news and information
Customer service responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responding to customer inquiries and providing information
Resolving customer complaints and issues
Processing orders, returns, and exchanges
Maintaining customer records and information
Ensuring customer satisfaction and loyalty
Providing product or service recommendations
Handling billing and paymen...
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples include responding promptly to customer inqu...
I admire Angel Consultant's commitment to exceptional service and want to contribute to a positive customer experience.
Angel Consultant has a strong reputation for customer satisfaction, which aligns with my values.
I am impressed by the company's innovative approach to problem-solving, as seen in their recent customer feedback initiatives.
Working in a supportive team environment is important to me, and I believe Angel ...
I will listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the interaction
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure the customer is satisfied with the resolution
Customer satisfaction is meeting or exceeding customer expectations, ensuring they are happy with the product or service.
Customer satisfaction is the result of providing a positive experience for the customer.
It involves meeting or exceeding customer expectations.
It is important for building customer loyalty and repeat business.
Examples include timely resolution of customer issues, personalized service, and exceeding q...
Stay calm, set boundaries, report the abuse to a supervisor.
Remain calm and composed, do not engage in arguments or escalate the situation.
Politely but firmly set boundaries with the customer, informing them that their behavior is unacceptable.
If the abuse continues, report the incident to a supervisor or manager for further action.
Remember to prioritize your safety and well-being in such situations.
When I get angry at work, I take a moment to breathe, reflect, and communicate effectively to resolve the situation calmly.
Pause and Breathe: I take a few deep breaths to calm myself before reacting, which helps me think clearly.
Reflect on the Situation: I analyze what triggered my anger and consider if it’s worth my emotional energy.
Communicate Openly: If necessary, I address the issue with the person involved, using ...
Demerits of traditional shopping include limited selection, inconvenience, and higher prices.
Limited selection compared to online shopping
Inconvenience of traveling to physical stores
Higher prices due to overhead costs
Limited store hours may not fit customer's schedule
Top trending discussions
I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.
Accent in Kannada is an important aspect of customer service in Karnataka.
Kannada is the official language of Karnataka and has a unique accent.
It is important to speak clearly and slowly to ensure understanding.
Using local phrases and greetings can help build rapport with customers.
Avoid using slang or colloquialisms that may not be understood by all customers.
Practice and familiarity with the language and accent can ...
I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
They are asking 4 to 5 questions to write a code. and I answer with 4 questions. and a little bit hard but it's common in every coding test.
I applied via Job Portal
Problems on ages, trains, speed & Distance.
Coding from C & Java.
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
What is social media
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
Yes, I am currently working.
Yes, I am currently employed in a customer service role.
I am currently working at XYZ Company as a customer service representative.
I have been working in customer service for the past two years.
I have 5 years of experience in customer service.
I have worked in customer service for 5 years.
I have gained extensive experience in handling customer inquiries and resolving issues.
During my time in customer service, I have developed strong communication and problem-solving skills.
I have received positive feedback from customers for my excellent service.
I am familiar with various customer service tools and software.
It was an online interview section.
I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company and I feel I can do so by/with my … ” “I feel my skills are particularly well-suited to this position because … ” “I believe I have the type of knowledge to succeed in this role and at the company because … ”
I would be happy to work night and weekend shifts if you have a proper security guard in place. I am not comfortable with night shifts due to safety concerns, but I am happy to work any other shift as needed. ... I can stay focused for a long period of time without getting tired, so I'm available for any shift.
I am from New York City and I work as a customer service representative at XYZ Company.
I am originally from New York City.
I currently work as a customer service representative at XYZ Company.
I have been in the customer service industry for 5 years.
I handle customer inquiries, resolve issues, and provide assistance.
I am familiar with our products and services, and I strive to ensure customer satisfaction.
My mother's tounge language is Hindi.But I know English and Urdu language.
Yes I am comfortable in any shift and I m always comfortable.
Group discussion was very intresting beacuse all over Indian people communicate here.
I applied via Job Fair and was interviewed in Apr 2022. There were 2 interview rounds.
Dealt with a customer who was angry about a delayed delivery
Listened to their concerns and apologized for the inconvenience
Offered a discount on their next purchase as a gesture of goodwill
Provided regular updates on the status of their delivery
Followed up with the customer after the delivery to ensure their satisfaction
I would report the incident to my supervisor or HR department.
I would approach the colleague and ask them about the incident to confirm my suspicion.
I would then report the incident to my supervisor or HR department, providing any evidence or information I have.
I would not confront the colleague directly or take matters into my own hands.
I would maintain professionalism and confidentiality throughout the process.
I woul...
I applied via Campus Placement and was interviewed in Apr 2022. There were 2 interview rounds.
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
I want to learn new customer service techniques and strategies to provide exceptional support.
Learn effective communication skills to better understand and assist customers
Gain knowledge about the company's products and services to provide accurate information
Develop problem-solving abilities to resolve customer issues efficiently
Improve time management skills to handle multiple customer inquiries simultaneously
I will take my job with dedication, empathy, and a focus on providing excellent customer service.
I will approach each customer interaction with a positive and helpful attitude.
I will actively listen to customers to understand their needs and concerns.
I will strive to find effective solutions to customer issues and provide timely assistance.
I will maintain a professional and courteous demeanor at all times.
I will contin...
What is your goal and how you take your goal vibe
based on 1 interview experience
TCS
Accenture
Wipro
Cognizant