Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

American Express

Compare

4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

Filter interviews by

American Express Collection Specialist Interview Questions and Answers

Updated 9 Apr 2024

American Express Collection Specialist Interview Experiences

1 interview found

Collection Specialist Interview Questions & Answers

Anonymous

posted on 9 Apr 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Selected

Round 1 - One-on-one

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. How to convince customer to pay more

Ans.

Convince customers to pay more by highlighting the value of the product/service, offering discounts for early payment, and providing flexible payment options.

Highlight the value of the product/service and how it meets the customer's needs
Offer discounts for early payment to incentivize prompt payment
Provide flexible payment options such as installment plans or payment extensions
Emphasize the benefits of paying more, su...

Answered by AI

Add your answer

Q3. Mock call/scenario

Add your answer

Round 2 - One-on-one

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. Previous company experience

Add your answer

Q3. Collections questions/scenarios

Add your answer

Top trending discussions

View All

Interview Tips & Stories

an operations executive

Job Market Seems to Be Opening Up Again!

I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!

Got a question about American Express?

Ask anonymously on communities.

Interview questions from similar companies

Collections Executive Interview Questions & Answers

HSBC Group

Anonymous

posted on 18 Nov 2020

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 5 interview rounds.

Interview Questionnaire

2 Questions

Q1. Previous prosess in brief

Add your answer

Q2. Why did you quit previous job

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Study the job profile and prepare with it

American Express Interview FAQs

How many rounds are there in American Express Collection Specialist interview?

American Express interview process usually has 2 rounds. The most common rounds in the American Express interview process are One-on-one Round.

How to prepare for American Express Collection Specialist interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Collections, Credit Collection, Communication Skills, international bpo and voice process.

What are the top questions asked in American Express Collection Specialist interview?

Some of the top questions asked at the American Express Collection Specialist interview -

How to convince customer to pay m...read more
Collections questions/scenar...read more
Mock call/scena...read more

Tell us how to improve this page.

American Express Interviews By Designations

Interview Questions for Popular Designations

ICICI Bank Interview Questions

4.0

• 2.4k Interviews

HDFC Bank Interview Questions

3.9

• 2.1k Interviews

Axis Bank Interview Questions

3.8

• 1.4k Interviews

JPMorgan Chase & Co. Interview Questions

4.0

• 747 Interviews

Citicorp Interview Questions

3.7

• 560 Interviews

Wells Fargo Interview Questions

3.9

• 557 Interviews

HSBC Group Interview Questions

4.0

• 488 Interviews

UBS Interview Questions

4.0

• 335 Interviews

BNY Interview Questions

4.0

• 332 Interviews

Morgan Stanley Interview Questions

3.7

• 301 Interviews

View all

Indian Institute of Technology (IIT), Chennai Placement Questions

16 Interviews

Indian Institute of Technology (IIT), Kharagpur Placement Questions

8 Interviews

Lady Shri Ram College for Women, Delhi Placement Questions

4 Interviews

Indian Institute of Management (IIM), Lucknow Placement Questions

3 Interviews

Netaji Subhas Institute of Technology (NSIT) Placement Questions

2 Interviews

Indian Institute of Technology (IIT), Guwahati Placement Questions

2 Interviews

Indian Institute of Management (IIM), Bangalore Placement Questions

2 Interviews

View all

American Express Collection Specialist Salary

based on 5 salaries

₹5 L/yr - ₹11 L/yr

25% more than the average Collection Specialist Salary in India

View more details

American Express Salaries in India

Business Analyst 868 salaries	₹9.8 L/yr - ₹17 L/yr
Assistant Manager 707 salaries	₹14 L/yr - ₹42 L/yr
Senior Analyst 576 salaries	₹5.4 L/yr - ₹23 L/yr
Analyst 497 salaries	₹12.6 L/yr - ₹27 L/yr
Lead Analyst 497 salaries	₹4 L/yr - ₹13 L/yr