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American Express Collection Specialist Interview Questions and Answers

Updated 9 Apr 2024

American Express Collection Specialist Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. How to convince customer to pay more
  • Ans. 

    Convince customers to pay more by highlighting the value of the product/service, offering discounts for early payment, and providing flexible payment options.

    • Highlight the value of the product/service and how it meets the customer's needs

    • Offer discounts for early payment to incentivize prompt payment

    • Provide flexible payment options such as installment plans or payment extensions

    • Emphasize the benefits of paying more, su...

  • Answered by AI
  • Q3. Mock call/scenario
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Previous company experience
  • Q3. Collections questions/scenarios

Interview questions from similar companies

Interview Questionnaire 

3 Questions

  • Q1. 1hr long.
  • Q2. 1 Hr.
  • Q3. Chilled out. Salary compensation

Interview Preparation Tips

Round: Resume Shortlist
Experience: CGPA 6 Above shortlisted

Round: Technical Interview
Experience: DSA, Analytics, Business Knowledge

Round: Technical Interview
Experience: Project, DBMS, OOPS, DW, Probability, Puzzles

Interview Preparation Tips

Round: Test
Experience: Test was consist of two sections
1.Quant
2.Aptitude
Tips: Since initial shortlisting was based on Test so focus on Quant and Aptitude
Duration: 40 minutes
Total Questions: 30

Round: Interview
Experience: Tested communication skill for the purpose of client interaction.

Round: Interview
Experience: Asked Questions relating to resume. the first part of the 2nd round was mostly on my intern,the profile of which matched with what they were looking for.Data mining ,Data analyst etc.they went in depth about my intern and asked every detail of how i proceeded in getting the final results. second part focussed on PAYPAL .
Tips: They didn't expect the candidate to know everything about PAYPAL but it is always good to know about the company as much as you can before attending the interview.

Round: Interview
Experience: They looked at the approach and tried to push us to the limits.
The most important factor is how you approach the problem and not if you end up with result then there was other question,they tested the approach even for that one.
Tips: Preparation on guesstimate and case studies will help you deal with question like that.

Skills: Communication skill, Problem solving skill
College Name: IIT MADRAS

I applied via Campus Placement

Interview Questionnaire 

2 Questions

  • Q1. Why this specific profile? (analyst)
  • Ans. 

    I am passionate about analyzing data and deriving insights to drive strategic decision-making.

    • I have a strong background in data analysis and statistics.

    • I enjoy problem-solving and finding patterns in data.

    • I believe that my analytical skills can add value to the organization by providing actionable insights.

    • I have experience using various analytical tools such as Excel, SQL, and Tableau.

    • I am detail-oriented and thrive

  • Answered by AI
  • Q2. Why finance?
  • Ans. 

    Passion for analyzing data and making informed financial decisions.

    • I have always been fascinated by numbers and analyzing trends.

    • I enjoy the challenge of making sense of complex financial data.

    • I believe finance plays a crucial role in driving business success and growth.

    • I am motivated by the opportunity to help companies make informed financial decisions.

    • I find satisfaction in using data to identify opportunities for i

  • Answered by AI

Interview Preparation Tips

Round: Case Study Interview
Experience: Q: Give me five steps to estimate the number of traffic lights in Bombay.
Me: I will divide the city into equidistant lines, both vertical and horizontal; sort of a mesh. Then I would take vertical and horizontal rectangles i.e. the rectangles which fall on length and breadth of the city. Starting with the horizontal ones I would try to estimate the number of roads going from east to west in each rectangle(depending on the type of area: residential, commercial or a highway) Similarly I would try to estimate the number of roads going from north to south in each vertical rectangle. Now I have the average number of roads per unit length and per unit breadth. Now, I can calculate the average number of roads intersecting per rectangle. Now if I have the data, I can also use the traffic density data to further improve my estimate, i.e. whether the traffic light is required in that rectangle or not.(depending upon the traffic density)
Q: Lets say that golden quadrilateral gets completed tomorrow. What would be its impact on the sales of Ashok Leyland?
Me: Sir, they would increase, as more and more traffic will shift from railways to roadways as the average time taken by road will decrease.
Q: If I say that the sales will decreases by road, the truk will make the same number of trips in less amount of time, thereby rendering overcapacity in the road transport market therefore the sales will decrease.
Me: (I actually didn't let him complete, I interrupted him in between and said that I got the logic)
Tips: Don't try to overstate the facts.

Skills:
Duration: 3
College Name: IIM Lucknow
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test , finance questions, written test

Round 3 - Group Discussion 

GD topic related to economy etc

Round 4 - One-on-one 

(1 Question)

  • Q1. Resume based questions
Round 5 - HR 

(1 Question)

  • Q1. Basic questions related to location etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering the questions in the interviews
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Balance sheet of bank
  • Ans. 

    A balance sheet of a bank shows its assets, liabilities, and shareholders' equity at a specific point in time.

    • Assets include cash, loans, investments, and property owned by the bank.

    • Liabilities consist of deposits, borrowings, and other obligations the bank owes to external parties.

    • Shareholders' equity represents the amount of capital contributed by shareholders and retained earnings.

    • The balance sheet equation is Asset...

  • Answered by AI
  • Q2. Balance sheet of manufacturing firm
  • Ans. 

    Balance sheet shows a company's financial position at a specific point in time, including assets, liabilities, and equity.

    • Balance sheet is a snapshot of a company's financial health at a specific date

    • It includes assets (what the company owns), liabilities (what the company owes), and equity (the difference between assets and liabilities)

    • Assets are typically listed in order of liquidity, liabilities in order of due date

    • ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the company

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic accounts and finance questions
  • Q2. If you dont know answer better be straight forward about it

Interview Preparation Tips

Interview preparation tips for other job seekers - lot of round, pretty tough

Interview Questionnaire 

2 Questions

  • Q1. Functional only
  • Q2. Very specific to your job role

Interview Questionnaire 

1 Question

  • Q1. Interna, Controls, SOC1, risk assessment
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What is Human Resources
  • Ans. 

    Human Resources is a department within an organization responsible for managing employee relations, recruitment, training, and benefits.

    • Responsible for recruitment and hiring processes

    • Handles employee relations and conflict resolution

    • Manages employee benefits and compensation

    • Provides training and development opportunities

    • Ensures compliance with labor laws and regulations

  • Answered by AI
  • Q2. How do you deal with employees

American Express Interview FAQs

How many rounds are there in American Express Collection Specialist interview?
American Express interview process usually has 2 rounds. The most common rounds in the American Express interview process are One-on-one Round.
How to prepare for American Express Collection Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Collections, Credit Collection, Communication Skills, international bpo and voice process.
What are the top questions asked in American Express Collection Specialist interview?

Some of the top questions asked at the American Express Collection Specialist interview -

  1. How to convince customer to pay m...read more
  2. Collections questions/scenar...read more
  3. Mock call/scena...read more

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American Express Collection Specialist Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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American Express Collection Specialist Salary
based on 5 salaries
₹5 L/yr - ₹11 L/yr
25% more than the average Collection Specialist Salary in India
View more details

American Express Collection Specialist Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

5.0

Skill development

3.0

Work-life balance

5.0

Salary

5.0

Job security

4.0

Company culture

5.0

Promotions

3.0

Work satisfaction

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