Amdocs Technical Support Analyst Interview Questions and Answers

Q1. Why you want to change?
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
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It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

Q1. They asked scenario based questions about handling customer issues
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Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications
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Q1. What is Managed Identity
Ans. 
Managed Identity is a feature in Azure Active Directory that provides an identity for applications to use when connecting to resources.
• Managed Identity eliminates the need to store credentials in code or configuration files.

• It allows applications to authenticate to Azure services without needing to manage credentials.

• Managed Identity can be assigned to Azure resources like Virtual Machines, App Services, and Functions.

• ...read more
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Q2. Networking topic questions
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Q3. Scenario based question on networking issue
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Q1. Networking questions
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Q2. VMware VSphere questions
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Q3. OS related questions
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Q1. Scenario based questions
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Q2. Will you be ok working in shifts
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Q1. Questions about values
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Q2. Salary negotiations
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Versant round where you have to complete some given task given by them in a given time frame

Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
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Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
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Q1. About projects which I have worked on hybris
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Q2. Tools in hybris used
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Hybris uses various tools for development and support tasks.
• Eclipse IDE for development

• Hybris Administration Console for configuration

• HAC for monitoring and troubleshooting

• Ant for building and deploying

• Jenkins for continuous integration
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Q1. Tell me about yourself
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Q2. Current Job role
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Q1. Work Experience
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Q2. Current Job roles and KPIs
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Q1. OS Troubleshooting
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Q2. Network Troubleshooting
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