Allied Digital Services Engineer- Customer Support Interview Questions, Process, and Tips for Experienced

Q1. Please introduce yourself
Ans. 
I am a dedicated engineer with a passion for providing excellent customer support and solving technical issues.
• Experienced in troubleshooting technical problems

• Strong communication skills to effectively assist customers

• Ability to work under pressure and meet deadlines

• Familiar with various engineering software and tools
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Q2. Tell me strenght and weaknesses
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Strengths include problem-solving skills and technical knowledge. Weaknesses include impatience and lack of experience in certain areas.
• Strength: Strong problem-solving skills - able to quickly identify and resolve issues for customers

• Strength: Technical knowledge - able to troubleshoot complex technical problems effectively

• Weakness: Impatience - may rush through tasks without thoroughly addressing all aspects

• Weakness:...read more
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Q1. What is customer support
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Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing technical assistance, troubleshooting, and product information.

• Customer support can be offered through various channels such as phone, email, chat, or in-person.

• The goal of customer support...read more
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Q2. Why you wants to join us
Ans. 
I am passionate about providing technical support and problem-solving for customers.
• I have a strong background in engineering and enjoy troubleshooting technical issues.

• I thrive in fast-paced environments and enjoy working directly with customers to solve their problems.

• I am excited about the opportunity to use my skills to support your customers and contribute to the success of your team.
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C, java

Q1. Tell me about yourself.
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Q2. What is the algorithm
Ans. 
An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.
• An algorithm is a step-by-step procedure for solving a problem.

• It can be represented using flowcharts, pseudocode, or programming languages.

• Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.
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Q3. What is tha different between cand c++
Ans. 
C++ is an extension of C language with object-oriented programming features.
• C++ supports object-oriented programming while C does not.

• C++ has more advanced features like templates, exceptions, and namespaces.

• C++ is more complex and harder to learn than C.

• C++ is used for developing system software, games, and applications.

• C is used for developing operating systems, embedded systems, and device drivers.
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Q4. What is tha allocation
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Allocation refers to the distribution or assignment of resources or tasks.
• Allocation can refer to the allocation of funds, personnel, or equipment.

• In engineering, allocation can refer to the allocation of tasks to different team members.

• Allocation can also refer to the allocation of memory or storage space in computer systems.
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Q5. What is tha block box testing
Ans. 
Black box testing is a software testing technique that focuses on the functionality of the software without knowing its internal structure.
• Tests are performed based on the software requirements and specifications

• Testers do not have access to the source code or internal structure of the software

• The goal is to identify defects in the software's functionality

• Examples include functional testing, regression testing, and acc
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Q6. What is tha white box testing
Ans. 
White box testing is a testing technique that involves testing the internal structure of the software.
• It is also known as clear box testing or structural testing.

• It requires knowledge of the internal workings of the software.

• It involves testing individual components or modules of the software.

• It can be done manually or with the help of automated tools.

• Examples include code coverage testing and path testing.
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Q1. What is an algritham
Ans. 
An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.
• An algorithm is a step-by-step procedure for solving a problem.

• It is a set of rules or instructions that a computer follows to solve a problem.

• Algorithms are used in programming, mathematics, and many other fields.

• Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.
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Q2. What is the different between java and c
Ans. 
Java and C are both programming languages, but differ in syntax, usage, and platform compatibility.
• Java is an object-oriented language, while C is a procedural language.

• Java is platform-independent, while C is platform-dependent.

• Java has automatic memory management, while C requires manual memory management.

• Java has a larger standard library than C.

• C is faster and more efficient than Java for certain tasks, such as sys...read more
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Q1. Tell me about your self
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Q2. What made you to apply for this role
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Q3. How much do you rate about your communication skills out of 10
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Q1. Basic of Microsoft license
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Q2. Exchange basics and Outlook troubleshooting's
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Q1. Nothing specific was asked
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Q1. Salary expectations I had
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