Allianz Technology Knowledge Analyst Interview Questions, Process, and Tips

Knowledge base articles are written documents that provide information and solutions to common problems or questions.

• They are used to share knowledge within an organization or with customers

• They can include step-by-step instructions, troubleshooting tips, and best practices

• They are often searchable and organized by topic or category

• Examples include user manuals, FAQs, and technical support documents

Important points to remember while creating an article

• Identify the target audience

• Choose a relevant and interesting topic

• Research and gather information from credible sources

• Organize the article with a clear structure

• Use simple and concise language

• Proofread and edit for errors

• Include visuals to enhance understanding

• Cite sources properly

• Avoid plagiarism

Use a link checker tool to identify and replace expired links in bulk.

• Use a link checker tool like Screaming Frog or Ahrefs to crawl all the articles and identify the expired links.

• Create a list of all the expired links and their corresponding articles.

• Replace the expired links with updated ones or remove them if no longer relevant.

• Use find and replace function in a text editor to replace links in bulk.

• Test the updated

Managing article format involves structuring content, using headings, subheadings, bullet points, and images.

• Use headings and subheadings to break up the content into sections

• Use bullet points to highlight important information

• Include images to make the article more engaging

• Ensure the article is easy to read and visually appealing

The top 3 parts of an article are the headline, introduction, and body.

• Headline - grabs attention and summarizes the article

• Introduction - provides context and sets the tone

• Body - contains the main content and supporting details

A keyword is a word or phrase that is used to identify the main topic or theme of a piece of content.

• Keywords help search engines understand what a piece of content is about

• They are used in SEO to improve search engine rankings

• Keywords should be relevant to the content and used naturally

• Examples of keywords include 'best pizza in town' or 'how to train a dog'