Al-Futtaim Automotive Service Advisor Interview Questions and Answers

Q1. Types of engines.???
Ans. 
Types of engines include internal combustion engines, electric motors, and steam engines.
• Internal combustion engines are commonly used in vehicles and include gasoline and diesel engines.

• Electric motors are used in electric vehicles and hybrid vehicles.

• Steam engines were commonly used in trains and boats in the past.
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Q1. Nothing just need a degree
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Q2. Automobile parts and engineering
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Q1. Tell about your experience
Ans. I had multiple worked in service like as convinced to customer from service to bodyshop for repair
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Q2. Are you married?
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Q1. Name What have you read?
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Q2. What's your job role
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Q3. How much salary do you expect?
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Q4. Why did you come abroad?
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What is the next day paln to achive more and more bikes to come in our workshop.

How to complete the our workshop assignment and good service provide the customers ....

Q1. How can you make estimate for damaged or accidental vehicle?
Ans. 
To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.
• Assess the visible damage on the vehicle

• Inspect the affected parts thoroughly

• Consider the cost of replacement or repair for damaged parts

• Factor in the cost of labor and additional expenses

• Use industry-standard estimating s...read more
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Q2. What is the SCP of service?
Ans. 
SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.
• SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.

• It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.

• SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...read more
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Q3. Who is process owner of appointment scheduling?
Ans. 
The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.
• The process owner is responsible for overseeing the entire appointment scheduling process.

• They ensure that appointments are scheduled efficiently and effectively.

• They may also be responsible for managing the appointment scheduling software or system.

• The process owner collaborates with the service advisors and technici...read more
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Q4. How many characters in vehicle identification number?
Ans. 
A vehicle identification number (VIN) typically consists of 17 characters.
• A VIN is a unique code assigned to each vehicle.

• It is used to identify the make, model, and year of a vehicle.

• The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.

• The characters in a VIN can include both letters and numbers.

• An example of a VIN is 1HGCM82633A123456.
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Q5. What are the types of gear box?
Ans. 
There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.
• Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.

• Automatic gearbox: Shifts gears automatically without the need for manual intervention.

• Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.

• Dual-clutch transmission (DCT): Utilize...read more
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. What is the base process of business.
Ans. 
The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.
• Identify customer needs and preferences

• Develop products or services to meet those needs

• Create a marketing and sales strategy

• Deliver the products or services to customers

• Provide customer support and after-sales service
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Q1. Related service advisor role
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Q2. How to handle customer
Ans. 
Handle customers with empathy, patience, and professionalism.
• Listen actively to understand the customer's concerns

• Communicate clearly and effectively

• Show empathy and understanding towards the customer's situation

• Provide solutions or alternatives to address the customer's needs

• Maintain a positive attitude and remain calm, even in challenging situations
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Q3. Team work with technician
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Q4. System knowledge
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Q5. Approach and convince customer
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Mechanical related questions

Q1. Ask about general questions and experience.
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Q1. Explain about job role?
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