Airbnb Interview Questions and Answers

Email to inform guest that host cannot offer the room

• Apologize for the inconvenience caused

• Explain the reason for the unavailability of the room

• Offer alternative options, if available

• Provide contact information for further assistance

• End the email with a polite closing

I led a project to implement a new customer relationship management system for a large retail company.

• Conducted initial research to identify the best CRM system for the company's needs

• Collaborated with IT team to customize the system to fit the company's requirements

• Developed a training program for employees to ensure successful adoption of the new system

• Managed the implementation process and monitored progress to ensure deadlines were met

• Conducted post-implementation evaluat...read more

WFM terminology refers to the specific language and jargon used in workforce management.

• Adherence

• Forecasting

• Scheduling

• Service level

• Abandoned calls

• Occupancy

• Shrinkage

• Intraday management

• Real-time adherence

• Agent utilization

Trauma is a psychological response to a distressing event that overwhelms an individual's ability to cope.

• Trauma can result from experiences such as accidents, abuse, natural disasters, or violence

• It can lead to symptoms like anxiety, depression, flashbacks, and difficulty sleeping

• Treatment for trauma often involves therapy, medication, and support from loved ones

I have experience writing SQL queries for data analysis and reporting purposes.

• Use SELECT statement to retrieve data from database tables

• Use WHERE clause to filter data based on specific conditions

• Use JOIN clause to combine data from multiple tables

• Use GROUP BY clause to group data based on specific columns

• Use ORDER BY clause to sort data in ascending or descending order

Use Dijkstra's algorithm to find the shortest path to get all keys

• Implement Dijkstra's algorithm to find the shortest path in a graph

• Consider the keys as nodes in the graph and the paths between keys as edges

• Keep track of the keys collected and update the shortest path accordingly

Ararat can be sorted alphabetically or numerically.

• Sort alphabetically: Arrange in ascending order based on the letters in the word.

• Sort numerically: Arrange in ascending order based on the numerical value of each character.