Airbase Technical Support Engineer Interview Questions and Answers

Q1. What is Managed Identity
Ans. 
Managed Identity is a feature in Azure Active Directory that provides an identity for applications to use when connecting to resources.
• Managed Identity eliminates the need to store credentials in code or configuration files.

• It allows applications to authenticate to Azure services without needing to manage credentials.

• Managed Identity can be assigned to Azure resources like Virtual Machines, App Services, and Functions.

• ...read more
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Q2. Networking topic questions
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Q3. Scenario based question on networking issue
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Q1. Networking questions
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Q2. VMware VSphere questions
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Q3. OS related questions
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Q1. Scenario based questions
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Q2. Will you be ok working in shifts
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Q1. Questions about values
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Q2. Salary negotiations
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Q1. Why should we hire you
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Telephonic interview

Q1. How dhcp works and explain it
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP uses a lease mechanism to manage IP address assignments

• DHCP uses UDP port 67 for server and 68 for client communication
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Q2. What is APIPA ip address
Ans. 
APIPA stands for Automatic Private IP Addressing, a feature in Windows that assigns a temporary IP address when DHCP server is not available.
• APIPA is used in Windows operating systems

• It assigns a temporary IP address in the range of 169.254.0.1 to 169.254.255.254

• APIPA is used when a device cannot obtain an IP address from a DHCP server
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Q1. Why do you want to join ZOHO
Ans. 
I want to join ZOHO because of its reputation for innovation, growth opportunities, and positive work culture.
• Impressed by ZOHO's innovative products and solutions

• Excited about the potential for growth and learning opportunities at ZOHO

• Attracted to ZOHO's positive work culture and employee-friendly policies
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Q1. Tell me about your self
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills

• Certified in IT support

• Experience working with various operating systems such as Windows and Linux
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Q2. What are the day to day activities
Ans. 
Day to day activities of a Technical Support Engineer involve troubleshooting technical issues, providing customer support, and documenting solutions.
• Troubleshooting technical issues reported by customers

• Providing customer support via phone, email, or chat

• Documenting solutions and creating knowledge base articles

• Collaborating with other teams to resolve complex issues

• Testing software updates and patches before deployme
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Q1. What is Difference between vMotion, FT and HA What is VPXA
Ans. 
vMotion, FT, and HA are VMware technologies for virtual machine mobility, fault tolerance, and high availability. VPXA is a vCenter Server agent.
• vMotion allows live migration of virtual machines between hosts without downtime

• FT provides continuous availability for virtual machines by creating a secondary VM that mirrors the primary VM

• HA automatically restarts virtual machines on different hosts in case of host failure

• V...read more
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Q1. How do you handle multiple severity-1 tickets
Ans. 
Prioritize and delegate tasks, communicate with stakeholders, and work efficiently under pressure.
• Prioritize severity-1 tickets based on impact and urgency

• Delegate tasks to team members based on expertise and workload

• Communicate with stakeholders about the status and resolution of tickets

• Work efficiently under pressure to resolve tickets in a timely manner
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Q1. Mail servers, DNs, IP, SMTP
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Q1. Mail servers pop 3, Imap
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Q1. Previous job and few tech questions
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