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Aforeserve Information Technology Support Engineer Interview Questions and Answers

Updated 28 Jul 2020

8 Interview questions

An Information Technology Support Engineer was asked
Q. What will you do if the internet connection is suddenly lost?
Ans. 

I will check the network connection and troubleshoot the issue.

  • Check if other devices are also affected

  • Restart the router/modem

  • Check for any loose cables

  • Ping the default gateway

  • Contact the ISP if necessary

An Information Technology Support Engineer was asked
Q. What is a switch?
Ans. 

A switch is a networking device that connects devices together on a computer network.

  • Switches operate at the data link layer of the OSI model.

  • They use MAC addresses to forward data between devices.

  • Switches can improve network performance by reducing network congestion.

  • Examples of switches include Cisco Catalyst and Juniper EX Series switches.

Information Technology Support Engineer Interview Questions Asked at Other Companies

Q1. What are the steps to troubleshoot BSOD? How to install the os an ... read more
Q2. Which ticketing tool are you using in your organization?
Q3. Diffrence between router and switch? Differnce between TCP AND UD ... read more
asked in Wockhardt
Q4. What is DHCP server. What is Dns How to work Dns . How to create ... read more
asked in DataTrained
Q5. What will you do if a system frequently hangs?
An Information Technology Support Engineer was asked
Q. How does a router work?
Ans. 

A router is a networking device that forwards data packets between computer networks.

  • Routers operate at the network layer of the OSI model.

  • They use routing tables to determine the best path for data to travel.

  • Routers can connect multiple networks together, such as a home network and the internet.

  • They can also provide security by blocking unwanted traffic.

  • Routers can be wired or wireless, and can have multiple port...

An Information Technology Support Engineer was asked
Q. What is a router?
Ans. 

A router is a networking device that forwards data packets between computer networks.

  • Routers operate at the network layer of the OSI model.

  • They use routing tables to determine the best path for data to travel.

  • Routers can connect multiple networks together, such as a home network to the internet.

  • They can also provide security by blocking unwanted traffic.

  • Examples of routers include Cisco, Netgear, and TP-Link.

An Information Technology Support Engineer was asked
Q. How do you check the internet connection?
Ans. 

To check internet connection, use ping command or check network settings.

  • Use ping command to check connectivity to a specific website or IP address

  • Check network settings to ensure correct IP address and DNS settings

  • Try resetting modem or router

  • Check for any network outages or maintenance in the area

An Information Technology Support Engineer was asked
Q. What is DNS?
Ans. 

DNS stands for Domain Name System. It is a decentralized naming system that translates domain names into IP addresses.

  • DNS is used to resolve domain names to their corresponding IP addresses.

  • It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

  • DNS servers store DNS records that contain information about domain names and their associated ...

An Information Technology Support Engineer was asked
Q. What is DHCP?
Ans. 

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP is used to manage and allocate IP addresses in a network.

  • It allows devices to obtain IP addresses dynamically instead of manually configuring them.

  • DHCP also provides additional network configuration information like subnet mask, default gateway, and DNS server addresses...

Are these interview questions helpful?
An Information Technology Support Engineer was asked
Q. What is routing?
Ans. 

Routing is the process of selecting the best path for network traffic to travel from one network to another.

  • Routing is a crucial function of network communication.

  • It involves determining the most efficient path for data to travel.

  • Routing protocols such as OSPF and BGP are used to facilitate this process.

  • Routing tables are used to store information about network topology and available paths.

  • Examples of routing devi...

Aforeserve Information Technology Support Engineer Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Jul 2019. There were 4 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. What is DHCP
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP is used to manage and allocate IP addresses in a network.

    • It allows devices to obtain IP addresses dynamically instead of manually configuring them.

    • DHCP also provides additional network configuration information like subnet mask, default gateway, and DNS server addresses.

    • It u...

  • Answered by AI
  • Q2. What is DNS
  • Ans. 

    DNS stands for Domain Name System. It is a decentralized naming system that translates domain names into IP addresses.

    • DNS is used to resolve domain names to their corresponding IP addresses.

    • It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

    • DNS servers store DNS records that contain information about domain names and their associated IP ad...

  • Answered by AI
  • Q3. How To Check Internet Connection
  • Ans. 

    To check internet connection, use ping command or check network settings.

    • Use ping command to check connectivity to a specific website or IP address

    • Check network settings to ensure correct IP address and DNS settings

    • Try resetting modem or router

    • Check for any network outages or maintenance in the area

  • Answered by AI
  • Q4. What is Router
  • Ans. 

    A router is a networking device that forwards data packets between computer networks.

    • Routers operate at the network layer of the OSI model.

    • They use routing tables to determine the best path for data to travel.

    • Routers can connect multiple networks together, such as a home network to the internet.

    • They can also provide security by blocking unwanted traffic.

    • Examples of routers include Cisco, Netgear, and TP-Link.

  • Answered by AI
  • Q5. What is Switch
  • Ans. 

    A switch is a networking device that connects devices together on a computer network.

    • Switches operate at the data link layer of the OSI model.

    • They use MAC addresses to forward data between devices.

    • Switches can improve network performance by reducing network congestion.

    • Examples of switches include Cisco Catalyst and Juniper EX Series switches.

  • Answered by AI
  • Q6. How Router Work
  • Ans. 

    A router is a networking device that forwards data packets between computer networks.

    • Routers operate at the network layer of the OSI model.

    • They use routing tables to determine the best path for data to travel.

    • Routers can connect multiple networks together, such as a home network and the internet.

    • They can also provide security by blocking unwanted traffic.

    • Routers can be wired or wireless, and can have multiple ports for...

  • Answered by AI
  • Q7. What will you do if internet will lost Atonce
  • Ans. 

    I will check the network connection and troubleshoot the issue.

    • Check if other devices are also affected

    • Restart the router/modem

    • Check for any loose cables

    • Ping the default gateway

    • Contact the ISP if necessary

  • Answered by AI
  • Q8. Name Routing Protocol
  • Q9. What is Routing
  • Ans. 

    Routing is the process of selecting the best path for network traffic to travel from one network to another.

    • Routing is a crucial function of network communication.

    • It involves determining the most efficient path for data to travel.

    • Routing protocols such as OSPF and BGP are used to facilitate this process.

    • Routing tables are used to store information about network topology and available paths.

    • Examples of routing devices i...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply from Naukri.com then HR will Call you and after That, he will transfer your call to Project coordinator+Manger+Team Leader. Generally, they hire fresher who have basic knowledge of hardware and Networking. The job will be at the client location.

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
Got a question about Aforeserve?
Ask anonymously on communities.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All about profit, percentages,desicion making, English grammar etc

Round 3 - Technical 

(3 Questions)

  • Q1. Questions about C ,C++,Java
  • Q2. Simple basic questions
  • Q3. Basic questions of C,C++,Java
Round 4 - HR 

(1 Question)

  • Q1. About my self and asked Narrate A Story

Interview Preparation Tips

Topics to prepare for ITC Infotech Desktop Support Engineer interview:
  • Programming
  • Java
  • Information Technology
Interview preparation tips for other job seekers - 1. Team work, Time management .
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊

Information Technology Support Engineer Interview Questions Asked at Other Companies

Q1. What are the steps to troubleshoot BSOD? How to install the os an ... read more
Q2. Which ticketing tool are you using in your organization?
Q3. Diffrence between router and switch? Differnce between TCP AND UD ... read more
asked in Wockhardt
Q4. What is DHCP server. What is Dns How to work Dns . How to create ... read more
asked in DataTrained
Q5. What will you do if a system frequently hangs?

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Infotech company big company and the big appourtunity of life
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are your strength and weaknesses?
  • Ans. 

    Identifying strengths and weaknesses helps in personal growth and improving performance in a Desktop Support Engineer role.

    • Strength: Strong problem-solving skills. For example, I once resolved a complex network issue that was affecting multiple users by systematically isolating the problem.

    • Strength: Excellent communication skills. I ensure that technical information is conveyed clearly to non-technical users, which enh...

  • Answered by AI

I applied via Naukri.com and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Difference between Hashtable and hashmap?
  • Ans. 

    Hashtable is synchronized while hashmap is not.

    • Hashtable is thread-safe while hashmap is not.

    • Hashtable does not allow null keys or values while hashmap allows one null key and multiple null values.

    • Hashtable is slower than hashmap due to synchronization.

    • Hashtable is a legacy class while hashmap is a newer implementation.

  • Answered by AI
  • Q2. Difference between hashmap and concurrent hashmap?
  • Ans. 

    Hashmap is not thread-safe while Concurrent Hashmap is thread-safe.

    • Hashmap is not suitable for multi-threaded environments as it can lead to race conditions and data inconsistencies.

    • Concurrent Hashmap allows multiple threads to access and modify the map concurrently without any data inconsistencies.

    • Concurrent Hashmap uses a technique called lock striping to achieve thread-safety.

    • Concurrent Hashmap is slower than Hashma...

  • Answered by AI
  • Q3. Jdbc step
  • Q4. Spring ioc

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was average they asked questions from core java spring hibernate... And so on..

Skills evaluated in this interview

Interview Questionnaire 

13 Questions

  • Q1. Difference between java and c?
  • Ans. 

    Java is an object-oriented language while C is a procedural language.

    • Java is platform-independent while C is platform-dependent.

    • Java has automatic garbage collection while C requires manual memory management.

    • Java has built-in support for multithreading while C requires external libraries.

    • Java has a larger standard library compared to C.

    • Java is more secure than C due to its strong type checking and exception handling.

    • C ...

  • Answered by AI
  • Q2. Aggregation functions in DBMS?
  • Ans. 

    Aggregation functions are used to perform calculations on groups of data in a database.

    • Aggregation functions include COUNT, SUM, AVG, MAX, and MIN.

    • They are used with the GROUP BY clause to group data based on a specific column.

    • COUNT function returns the number of rows in a table or the number of non-null values in a column.

    • SUM function returns the sum of values in a column.

    • AVG function returns the average of values in ...

  • Answered by AI
  • Q3. How to write any sentence (given to u ) in mirror image form in java?(ans :by 2 ways 1. reverse string function in string object 2 .by aaray conversion )
  • Ans. 

    Two ways to write a sentence in mirror image form in Java: reverse string function and array conversion.

    • Use the reverse() method of the String class to reverse the sentence

    • Convert the sentence to a character array, then swap the first and last characters, second and second-to-last characters, and so on until the middle is reached

    • Example: 'Hello World' becomes 'dlroW olleH'

  • Answered by AI
  • Q4. Why static is used in "public static void main"?
  • Ans. 

    Static is used in public static void main to allow the method to be called without creating an instance of the class.

    • Static methods belong to the class and not to any instance of the class.

    • The main method is the entry point of a Java program and needs to be called without creating an object of the class.

    • The static keyword allows the main method to be called directly from the class, without creating an instance of the c...

  • Answered by AI
  • Q5. Why there is abstract ,interface and enum class in java?
  • Ans. 

    Abstract classes, interfaces, and enums provide abstraction and modularity in Java.

    • Abstract classes provide a partial implementation of a class and cannot be instantiated.

    • Interfaces define a set of methods that a class must implement and can be used for multiple inheritance.

    • Enums provide a set of named constants.

    • All three are used for abstraction and modularity in Java.

    • Abstract classes and interfaces are used for polym...

  • Answered by AI
  • Q6. Object oriented software engg definition(definition contains word"framwork") ?and definitionof framwork
  • Ans. 

    Object-oriented software engineering is a framework for designing and developing software using objects.

    • Object-oriented software engineering is a methodology for designing and developing software using objects.

    • It involves creating classes and objects that encapsulate data and behavior.

    • Frameworks are pre-built structures that provide a foundation for building software applications.

    • Frameworks can include libraries, APIs,...

  • Answered by AI
  • Q7. Properties of java(object oriented languages)
  • Ans. 

    Java is an object-oriented language with features like inheritance, encapsulation, and polymorphism.

    • Inheritance allows classes to inherit properties and methods from other classes.

    • Encapsulation hides the implementation details of a class from other classes.

    • Polymorphism allows objects to take on multiple forms or behaviors.

    • Java also supports abstraction, interfaces, and exception handling.

    • Example: class Car extends Vehi...

  • Answered by AI
  • Q8. Normalization in DBMS (in detail with eg.)
  • Ans. 

    Normalization is a process of organizing data in a database to reduce redundancy and dependency.

    • Normalization is used to eliminate data redundancy and improve data integrity.

    • It involves dividing a database into two or more tables and defining relationships between them.

    • There are different levels of normalization, such as first normal form (1NF), second normal form (2NF), and so on.

    • Normalization helps in efficient data ...

  • Answered by AI
  • Q9. What is difference between ADBMS and DBMS?
  • Ans. 

    ADBMS stands for Advanced Database Management System which is an extension of DBMS with additional features.

    • ADBMS has advanced features like data mining, data warehousing, and online analytical processing.

    • ADBMS is used for handling large and complex data sets.

    • DBMS is a basic system for managing data and is used for small and simple data sets.

    • DBMS does not have advanced features like ADBMS.

    • Examples of ADBMS are Oracle, ...

  • Answered by AI
  • Q10. Your Introduction
  • Ans. 

    I am a software engineer with 5 years of experience in developing web applications.

    • Proficient in programming languages such as Java, Python, and JavaScript

    • Experience in developing RESTful APIs and microservices

    • Familiarity with front-end technologies such as HTML, CSS, and React

    • Strong understanding of database management systems like MySQL and MongoDB

    • Experience in Agile development methodologies

  • Answered by AI
  • Q11. Why u want do job?(why ur not doing post graduation?)
  • Ans. 

    I want to gain practical experience and contribute to the industry while also learning on the job.

    • I believe that hands-on experience is invaluable in the software engineering field

    • I am eager to apply my skills and knowledge to real-world projects

    • I am excited to work with a team and learn from experienced professionals

    • I am not currently pursuing post-graduation as I feel that gaining industry experience is more importan...

  • Answered by AI
  • Q12. What will u do if ur from java background and company requires .NET peoples,not java peoples
  • Ans. 

    I would leverage my Java skills to quickly learn .NET and demonstrate my adaptability and problem-solving abilities.

    • Identify transferable skills: Both Java and .NET share object-oriented principles, making it easier to adapt.

    • Engage in self-study: Utilize online resources like Microsoft Learn or Pluralsight to gain .NET knowledge.

    • Build a small project: Create a simple application using .NET to showcase my ability to lea...

  • Answered by AI
  • Q13. Why this Company ?and some information about company( like achivements)

Interview Preparation Tips

Round: Test
Experience: Test contains 45 question having Maths(approx. 30 questions) , verbal & non-verbal , logical reasoning Qustions. 
1 hr to solve it.  And no negative marking .Easy aptitude test for me cause i hav given almost 8 apti tests before it. Most of the questions from R.S. Agarwal (Quantitative Aptitude)Book. we total 40 to 50 peoples given the test(All branch students eligibal for test above 60 % aggregate)
Duration: 60 minutes
Total Questions: 45

Round: Technical Interview
Experience: Out of 40-50 peoples appeared for aptitude test 12 students were eligibal for technical interview. Interview was in the Company . The interviewer ask the questions from the answers i am giving to his previous question .And trying to confuse me.
but after understanding my programming to his question and some logical answers to his qusetions he stops confusing  me. And go on saying 'You r correct or you r near to answer,think little bit more about it'.
Tips: Be confident , If u don't  know answer say that "i didn't brush up that topic". Don't go on interviwer's expression, they(expressions) always distract u.

Round: HR Interview
Experience: After 50-55 minutes of technical interview , we had HR interview.It was easy Interview,  all the 5 candidates have these same set of questions ,so we prepared the answers and all 5 got selected in company.

General Tips: Do aptitude test practice online more
Don't add things that u dont know in resume
(for freshers :keep resume exactly of 2 pages and simple,don't use different font  styles and size much)
Skills: Java programming, c++, sql(DBMS), Html
College Name: TERNA ENGINEERING COLLEGE
Motivation: It is college campus placement only, But The Representator of company(each) gives the motivation to all candiates mostly

Skills evaluated in this interview

I appeared for an interview in Sep 2017.

Interview Questionnaire 

4 Questions

  • Q1. Technical interview take by client technical person actually they are hiring for another client so they took total 3 technical round and final will HR round
  • Q2. Asking about life cycle of Dot net mvc contols entity frame work and SQL queries
  • Q3. Problem based on oops and SQL queries outputs
  • Q4. Basic questions about my self ,salary discussion basic formalities form I have to fill up

Interview Preparation Tips

Round: Test
Experience: There were around 15 objective question that includes mvc, c#.net and SQL server. It was very simple question like different types of filters,Acton results in mvc. Basic oops concept and dot net web page regarding

Round: Resume Shortlist
Experience: After completing test round another was technical round discussed maily for mvc and SQL server questions. Around 30 mint discussion. After qualify this round another round will start from client technical staff.

General Tips: It was for 2-3 year experience person very simple to crack but focus on you which profile you are looking for study interview questions from net
Skills: Dot net mve oops concept jQuery and SQL server
Are these interview questions helpful?

I applied via Naukri.com and was interviewed before May 2018. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Telephonic technical
  • Q2. Core Java related exception handling ,design pattern ,oops solid design principle, rest API, different annotations of spring and jpa
  • Q3. Same questions on telephonic round but detailed elaborate and given simple problem statement we had to justify that why it's time n space complexity valid. Rest API questions hibernate orm use
  • Q4. Manager round just to check whether you have actually worked on project or not stress testing performance questions scenario questions

Interview Preparation Tips

General Tips: Quite easy just go with preparation
Skills: Core Java sevlet JSP hibernate spring rest API, Communication, Body Language, Problem Solving, Analytical Skills, Decision Making Skills
Duration: 1-4 weeks

I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions & team leading

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not difficult..

I appeared for an interview in Sep 2019.

Interview Questionnaire 

1 Question

  • Q1. Pl sql related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - y resume was referd through a guy. Later I got call from HR for interview schedule he asked me my expected ctc and Notice Period to which I clearly said 3 months. He scheduled my interview on weekends morning 8am I reached there by 8.30am The interview process got started late by 10am it was an walk in type interview 1 round was Technical I cleared that round and had a feedback session with HR he said we are processing u to next round which was Manager round there itself I told the HR my NP is 3months the Hr Told its not an issue.
Laterly after I had lunch by 2pm Hr came n told me that Manager is not available now so we will be conducting ur further round in weekdays.
Then there was no mail or call so I purposely mailed them still haven't got proper response from them, so at last I told my friend who referd me to ask for an update the same HR told him that they want Immediate joiner so we can't process him to further round. Wasted my whole day over there

Aforeserve Interview FAQs

How to prepare for Aforeserve Information Technology Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Aforeserve. The most common topics and skills that interviewers at Aforeserve expect are Desktop Support, Hardware Networking, IT Support and Retail Outlets.
What are the top questions asked in Aforeserve Information Technology Support Engineer interview?

Some of the top questions asked at the Aforeserve Information Technology Support Engineer interview -

  1. What will you do if internet will lost Ato...read more
  2. How To Check Internet Connecti...read more
  3. What is D...read more

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Overall Interview Experience Rating

4/5

based on 1 interview experience

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Aforeserve Information Technology Support Engineer Salary
based on 38 salaries
₹1.5 L/yr - ₹3 L/yr
39% less than the average Information Technology Support Engineer Salary in India
View more details

Aforeserve Information Technology Support Engineer Reviews and Ratings

based on 11 reviews

2.9/5

Rating in categories

2.7

Skill development

3.0

Work-life balance

2.8

Salary

2.4

Job security

3.2

Company culture

2.2

Promotions

3.1

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