Affordplan Interview Questions and Answers

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL provides a framework for IT service management to align IT services with the needs of the business.

• It focuses on improving efficiency and effectiveness of IT processes.

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Se...read more

SLA is a contract between a service provider and a customer, outlining the level of service expected and consequences for not meeting it.

• SLA defines the agreed-upon level of service between the provider and customer.

• It includes metrics such as uptime, response time, and resolution time.

• SLA helps in setting expectations, measuring performance, and ensuring accountability.

• Monitoring tools track performance against SLA me...read more

I manage my work by communicating effectively, delegating tasks, setting clear goals, and providing support to my colleagues.

• Regularly communicate with colleagues to ensure everyone is on the same page

• Delegate tasks based on individual strengths and workload

• Set clear goals and deadlines for projects

• Provide support and assistance to colleagues when needed

• Utilize collaboration tools such as project management software or...read more

I handle work pressure by prioritizing tasks, staying organized, and seeking support when needed.

• Prioritize tasks based on urgency and importance

• Stay organized by creating to-do lists and setting deadlines

• Seek support from colleagues or supervisors when feeling overwhelmed

• Practice stress-relief techniques such as deep breathing or taking short breaks

• Maintain a positive attitude and focus on problem-solving rather than