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Aegis Consulting (India)

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4.2

based on 4 Reviews

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Aegis Consulting (India) Customer Service Executive Interview Questions and Answers

Updated 19 Nov 2020

Aegis Consulting (India) Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 19 Nov 2020

I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What do you known about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods or services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from anywhere and at any time.

    • Examples of e-commerce platforms include Amazon, eBay, and Alibaba.

    • E-commerce also includes online banking, digital wallets, and mobile payments.

    • Security and privacy are major concerns in e-commerce transactions.

    • Answered by AI
    Add your answer
  • Q2. What is your hobbies
    • Add your answer
  • Q3. Which is your favourite movie
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • I love the storyline and the characters.

    • The acting is superb, especially by Tim Robbins and Morgan Freeman.

    • The movie has a great message about hope and redemption.

    • The cinematography and music are also excellent.

    • It's a classic that I can watch over and over again.

    • Answered by AI
    Add your answer
  • Q4. What is active listening
  • Ans. 

    Active listening is the process of fully concentrating on, understanding, and responding to the speaker's message.

    • Pay attention to the speaker's words and nonverbal cues

    • Avoid interrupting or imposing your own thoughts

    • Clarify and summarize what the speaker said

    • Show empathy and understanding

    • Ask open-ended questions to encourage further discussion

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you give interview,be confident.Even if you did not know the answer,then also be confident

Top trending discussions

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Career Growth
2d
an application support engineer
Salary Increment after Probation – How to Maximize Chances?
I joined my current company 3 months ago and I’m currently in a 6-month probation period. During the interview, the interviewer mentioned that salary increments after probation are rare, but there’s a slight chance if performance is exceptional. I want to know — is there any practical way to maximize my chances for a salary hike after probation? Also, would it be a good idea to search for new jobs and use an offer to negotiate a raise with my current company? Or would that backfire during the probation period? Looking for advice from people who have faced similar situations. Please share your experiences!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 1 Jan 2023

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction and scheduling ops round date
    • Add your answer
  • Q2. About current role and responsibilities
    • Add your answer
  • Q3. Any gab in education or company and why
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 27 Jul 2021

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. As a next question, the interviewer has displayed 3 pictures of adventure sports and asked me to speak about them.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - To answer the first question, remember always what you are at the moment. I mean if you are a fresher or having some work experience.

Customer Service Executive Interview Questions & Answers

HSBC Group user image Anonymous

posted on 5 Jun 2022

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Executive Interview Questions & Answers

American Express user image Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
    • Answered by Meh Shh
    View 1 more answer
  • Q2. Why Amex? Why did you relocate from Dubai to india.
  • Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
    • Answered by Meh Shh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

SBI Cards & Payment Services user image

posted on 7 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your goal?
    • Add your answer
  • Q2. Where do you see yourself after 5years?
    • Add your answer
  • Q3. Tell me something about yourself?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Why you want to join us?
    • Add your answer
  • Q6. Where do you put up?
    • Add your answer
  • Q7. Why you left your last organization?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself first then go for interview and be confident but not over confident because there is very thin line between confidence and over confidence so be careful and calm.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 23 Mar 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your weakness and how did you cope it
    • Add your answer
  • Q2. What was the most difficult call you got in your job and how dod you handle it
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 2 Feb 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software an...

    • Answered by AI
    Add your answer
  • Q2. Why did u leave last company?
  • Ans. 

    I left my last company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.
More about working at Aegis Consulting (India)

Aegis Consulting (India) Interview FAQs

What are the top questions asked in Aegis Consulting (India) Customer Service Executive interview?

Some of the top questions asked at the Aegis Consulting (India) Customer Service Executive interview -

  1. What do you known about e comme...read more
  2. Which is your favourite mo...read more
  3. What is active listen...read more

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