Adecco Group Executive Interview Questions and Answers

Q1. Curranty ware do you work, want to join Nielsen.
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Previous role details, projects handled, skills like handling a team, problem solving skills.

Q1. 45 min interview detailed HR round, complet work experience project's handled in previous roles.
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Online assessment that you have to do before the actual interview

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you leave your past job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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General knowledge question

Q1. Manager interview
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Q2. Releated finance question
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Q3. Personal question
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Q1. Tell me about yourself? Why did you left the previous company? How much salary do you want?
Ans. 
I am an experienced Customer Support Executive with a strong track record in providing excellent customer service.
• I have worked in the customer support field for the past five years, handling various customer inquiries and resolving issues.

• I am skilled in using customer support software and have a good understanding of CRM systems.

• I have received positive feedback from customers for my ability to empathize and provide ...read more
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Q1. Tell me about yourself? For how long you are gonna work here? Tell me something about your native place?
Ans. 
I am a Customer Support Executive with experience in handling customer queries and providing solutions.
• I have been working in the customer support field for 5 years.

• I have a strong track record of resolving customer issues and ensuring customer satisfaction.

• I am skilled in using various customer support tools and software.

• I have received positive feedback from customers for my excellent communication and problem-solvin...read more
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Q1. Tell me something about E-commerce? Tell me something about Kolkata?
Ans. 
E-commerce refers to the buying and selling of goods and services online.
• E-commerce allows customers to shop from the comfort of their homes.

• It offers a wide range of products and services from various sellers.

• Popular e-commerce platforms include Amazon, eBay, and Alibaba.

• Secure online payment methods like credit cards and digital wallets are used.

• E-commerce has revolutionized the retail industry and transformed the wa
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Q1. Technical round to put excel question.
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Q2. One on one round to about your previous organisation
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Q1. Explain the End to End process of the sales life cycle
Ans. 
The sales life cycle involves prospecting, qualifying leads, presenting offers, closing deals, and providing post-sales support.
• Prospecting: Identifying potential customers and gathering information about their needs.

• Qualifying leads: Determining if the prospect is a good fit for the product or service.

• Presenting offers: Demonstrating how the product or service meets the prospect's needs.

• Closing deals: Finalizing the s...read more
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