ACKO Customer Service Executive Interview Questions and Answers for Experienced

Written assignment, email drafting, situation based questions

Q1. Customer support executive
Add your answer
Q2. Customer services is important
Add your answer

Q1. What is the reason to join our company?
Add your answer
Q2. Why I'm hiring you? Sir
Add your answer
Q3. If I hire you then then what is your first work?
Add your answer

Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
Add your answer
Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
Add your answer
Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
Add your answer
Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
Add your answer
Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
Add your answer
Q6. Helpline the Toll-free castomer service number
Ans. 
The toll-free customer service number for helpline is 1-800-XXX-XXXX.
• Dial 1-800-XXX-XXXX to reach the helpline customer service.

• The helpline customer service is available 24/7.

• The customer service representatives are trained to assist with any queries or issues.

• The helpline customer service can provide information on products, services, and policies.

• The customer service can also assist with placing orders, tracking shi
Answered by AI
View 7 more answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I excel at communication and problem-solving

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM systems and other customer service tools
Answered by AI
Add your answer
Q2. What do you know about the company
Ans. 
The company is a leading provider of customer service solutions in the tech industry.
• Provides customer service solutions for tech companies

• Known for excellent customer support

• Focuses on enhancing customer experience through innovative solutions
Answered by AI
Add your answer

Q1. What do you mean by customer service
Ans. 
Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
Answered by AI
Add your answer
Q2. How do you handle the stress with the given project
Ans. 
I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.
• Prioritize tasks based on deadlines and importance

• Take short breaks to relax and recharge

• Seek support from colleagues or supervisors when feeling overwhelmed

• Practice stress-relief techniques such as deep breathing or mindfulness

• Maintain a healthy work-life balance to prevent burnout
Answered by AI
Add your answer

Q1. How you fit yourself as service person
Ans. 
I fit myself as a service person by being empathetic, proactive, and solution-oriented.
• I have a natural ability to understand and connect with customers' needs and emotions.

• I take the initiative to anticipate and address customer concerns before they become problems.

• I focus on finding practical and effective solutions to ensure customer satisfaction.

• I actively listen to customers, validate their concerns, and provide c...read more
Answered by AI
Add your answer
Q2. How first can you adjust yourself to a new job if you get a 1 day notice
Ans. 
I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.
• I would immediately gather all necessary information about the job and company

• I would prioritize tasks and create a plan to ensure a smooth transition

• I would seek guidance from colleagues or supervisors to understand expectations

• I would focus on building relationships with team members and customers

• I would stay positive and maintain ...read more
Answered by AI
Add your answer

Round duration - 60 minutes
Round difficulty - Easy

I couldn't find an optimal approach to the first question, so she skipped that question and proceeded to next questions. Remaining questions I have answered satisfactorily.

Q1. 
Subset Sum Equal To K Problem Statement
Given an array/list of positive integers and an integer K, determine if there exists a subset whose sum equals K.
Provide true if such a subset exists, otherwise r...read more
Ans. 
Given an array of positive integers and an integer K, determine if there exists a subset whose sum equals K.
• Use dynamic programming to solve this problem efficiently

• Create a 2D array to store if a subset with a particular sum exists

• Iterate through the array and update the 2D array accordingly

• Check if the value at the end of the iteration is true for the given K
Answered by AI
Add your answer
Q2. 
BFS Traversal in a Graph
Given an undirected and disconnected graph G(V, E) where V vertices are numbered from 0 to V-1, and E represents edges, your task is to output the BFS traversal starting from the ...read more
Ans. 
BFS traversal in a disconnected graph starting from vertex 0.
• Implement BFS algorithm to traverse the graph starting from vertex 0.

• Use a queue to keep track of visited nodes and their neighbors.

• Ensure to print the traversal sequence in the correct order.

• Handle disconnected components by checking for unvisited nodes.

• Follow the BFS approach of exploring neighbors before moving to the next level.
Answered by AI
Add your answer

Round duration - 60 minutes
Round difficulty - Easy

I told that my strength is problem solving and I can always find a way when there is a bottle-neck. Gave some examples of my experiences while doing my assignments.

Q1. 
Replace Spaces in a String
Given a string STR consisting of words separated by spaces, your task is to replace all spaces between words with the characters "@40".
Input:
The first line contains an integ...read more
Ans. 
Replace spaces in a string with '@40'.
• Iterate through each character in the string

• Replace spaces with '@40'

• Return the modified string
Answered by AI
Add your answer