Accenture Business Operations Associate Interview Questions and Answers for Experienced

The company is a leading provider of business solutions and services.

• Offers a wide range of services including consulting, outsourcing, and technology solutions.

• Has a global presence with offices in multiple countries.

• Works with clients across various industries such as healthcare, finance, and retail.

• Has a strong focus on innovation and digital transformation.

• Has received numerous awards and recognition for its work i

I choose customer support as a career choice because I enjoy helping people and solving problems.

• I have a natural inclination towards helping people and enjoy the satisfaction of resolving their issues

• I have excellent communication skills and can empathize with customers to understand their needs

• I find it fulfilling to be the bridge between the customer and the company, ensuring their needs are met

• I have previous exper...read more

Key skills to handle an irate customer include active listening, empathy, patience, problem-solving, and effective communication.

• Listen actively to the customer's concerns without interrupting them

• Show empathy by acknowledging their frustration and apologizing for any inconvenience caused

• Remain patient and calm, even if the customer becomes angry or aggressive

• Use problem-solving skills to find a solution that meets the...read more

My short term goal is to learn and understand the company's operations. My long term goal is to contribute to the growth and success of the company.

• Short term goal: Learn and understand the company's operations

• Long term goal: Contribute to the growth and success of the company

• I plan to achieve my short term goal by actively participating in training and seeking guidance from my colleagues

• I plan to achieve my long term ...read more

I am open to discussing a fair and competitive salary based on my qualifications and the responsibilities of the role.

• I am flexible and willing to negotiate based on the specific details of the position

• I have researched industry standards and salary ranges for similar roles

• I am more interested in finding the right fit and opportunity for growth than a specific salary number

I am interested in growing with the company and taking on more responsibilities in operations management.

• I am interested in learning more about the company's operations and identifying areas for improvement.

• I would like to take on leadership roles within the operations team and mentor junior associates.

• I am open to exploring opportunities in other departments and gaining a broader understanding of the company's overall...read more