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5paisa Capital Ltd. Customer Support Executive Interview Questions and Answers for Experienced

Updated 31 Aug 2024

5paisa Capital Ltd. Customer Support Executive Interview Experiences for Experienced

1 interview found

Customer Support Executive Interview Questions & Answers

user image Laxman Parab

posted on 24 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. What do you know about stocks market?
  • Ans. 

    Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies.

    • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

    • Investors can make profits by buying low and selling high, or through dividends paid by the company.

    • Ther...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Derivatives?
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Derivatives can be used for hedging, speculation, or arbitrage.

    • Examples of derivatives include futures contracts, options, and swaps.

    • Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

    • Answered by AI
    Add your answer
  • Q2. What do you know about Future and options and Mutual fund?
  • Ans. 

    Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

    • Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

    • Mutual funds are investment vehicles that pool money from m...

    • Answered by AI
    Add your answer

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90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Home First Finance Company India user image Anonymous

posted on 18 Jan 2022

I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.

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Interview Preparation Tips

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Customer Support Executive Interview Questions & Answers

OSB India user image Anonymous

posted on 31 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General self introduction
    • Add your answer
Round 3 - Aptitude Test 

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Round 4 - One-on-one 

(1 Question)

  • Q1. Operations Manager round everything about us n previous work experience.
    • Add your answer

Interview Preparation Tips

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Customer Service Associate Interview Questions & Answers

OSB India user image Anonymous

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

    • Answered by AI
    Add your answer
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Strategies for managing customer experience in account management.

Customer Service Officer Interview Questions & Answers

OSB India user image Anonymous

posted on 25 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service professional with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm under pressure and handle difficult customers

    • Proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. Explain about your professional experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.

    • Managed customer inquiries via phone, email, and in-person

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product support and information to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Utilized CRM systems to track cust

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Versant test. Minimum cutoff is 65/100

Round 3 - Behavioral 

(2 Questions)

  • Q1. Walk me through your resume?
  • Ans. 

    I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.

    • Started my career as a customer service representative at XYZ Company

    • Promoted to team leader role due to exceptional performance in resolving customer issues

    • Completed a customer service training program to enhance skills

    • Currently working as a Customer Service Officer at ABC Company

    • Answered by AI
    Add your answer
  • Q2. Given scenarios and asked how you deal with that scenario?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with the answers and go through the JD throughly

Associate Interview Questions & Answers

State Street Syntel user image Anonymous

posted on 17 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic screening questions
    • Add your answer
Round 3 - Oper 

(1 Question)

  • Q1. Questions on Basics finance terminology Capital markets Fund accounting
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush the accounts knowledge and skills.
Go with positive mindset.

Analyst Interview Questions & Answers

Better.com user image Anonymous

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed before Mar 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Related to previous job, and other common interview questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, honest and ready for situational questions

Associate Interview Questions & Answers

State Street Syntel user image Rahul Jaiswal

posted on 28 Jan 2018

Interview Questionnaire 

6 Questions

  • Q1. Comfortable with night shift
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working during those hours.

    • I have previous experience working night shifts at my previous job.

    • I am able to adjust my sleep schedule to accommodate working at night.

    • I understand the importance of being alert and focused during night shifts.

    • I am willing to work night shifts if required for the position.

    • Answered by AI
    Add your answer
  • Q2. Package discussion
    • Add your answer
  • Q3. Normal finance like what is derivatives typea of derivatives
    • Add your answer
  • Q4. Where do you see in next few years in the company
  • Ans. 

    I see myself taking on more responsibilities and contributing to the growth and success of the company.

    • Continuing to excel in my current role and seeking opportunities for advancement

    • Building strong relationships with colleagues and mentors to learn and grow

    • Staying updated on industry trends and technologies to bring innovative ideas to the table

    • Answered by AI
    Add your answer
  • Q5. Why should we hier you
  • Ans. 

    I have the relevant skills, experience, and passion to excel in this role.

    • I have a strong track record of success in similar roles.

    • I possess the necessary qualifications and certifications.

    • I am highly motivated and eager to contribute to the team.

    • I have excellent communication and problem-solving skills.

    • I am a quick learner and adaptable to new challenges.

    • Answered by AI
    Add your answer
  • Q6. What are your personal and professional goals towaRDS the company
  • Ans. 

    My personal goal is to grow within the company by taking on new challenges and responsibilities. Professionally, I aim to contribute to the company's success through my hard work and dedication.

    • Continuously improve my skills and knowledge through training and development opportunities

    • Seek out leadership roles and projects that allow me to showcase my abilities

    • Build strong relationships with colleagues and clients to fo

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude test

Associate Interview Questions & Answers

State Street Syntel user image Anonymous

posted on 29 Jan 2021

I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Subject related question most of them were based on capital markets.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have good knowledge of capital market you will definitely get selected.
I would advise to get some information on investment banking.

Software Developer Interview Questions & Answers

Futures First info Services user image Anonymous

posted on 10 May 2015

Interview Questionnaire 

7 Questions

  • Q1. Choose between Mahatma Gandhi and Subhash Chandra Bose.
  • Ans. 

    Both Mahatma Gandhi and Subhash Chandra Bose were important figures in India's struggle for independence.

    • Mahatma Gandhi was a non-violent activist who led the Indian National Congress and played a key role in India's independence movement.

    • Subhash Chandra Bose was a militant nationalist who formed the Indian National Army to fight against British rule.

    • Both had different ideologies and approaches towards achieving indepe...

    • Answered by AI
    Add your answer
  • Q2. What would you do if you were given 1 lakh and were told to jump off the first floor? 5 lakh for the 2nd floor? 10 for the 3rd floor?
  • Ans. 

    I would not jump off any floor for any amount of money as it is a dangerous and foolish act.

    • I would politely decline the offer and explain that my safety and well-being are more important than any amount of money.

    • Jumping off any floor, regardless of the amount of money offered, is a dangerous and potentially life-threatening act.

    • I would suggest finding a safer and more productive way to earn money.

    • I would also question...

    • Answered by AI
    Add your answer
  • Q3. I give you 5 lakhs right now. Go and kiss the girl standing outside. Will you take the risk?
    • Add your answer
  • Q4. Calculate 12*92 within 15 seconds (without the pen of course)
  • Ans. 

    Answer: 1104

    • Use multiplication rules to simplify calculation

    • Break down numbers into smaller parts

    • Use mental math techniques like rounding and estimation

    • Answered by AI
    Add your answer
  • Q5. 657*53 within 15 seconds (again without the pen)
    • Add your answer
  • Q6. The interviewer asked me the length of the room. I said that it was around 18 feet. He asked me to convince him of the same
    • Add your answer
  • Q7. Question about finance sector and related to company profile and share trading were asked. Main emphasis was on observation skills and stress testing of students
    • Add your answer

Interview Preparation Tips

Round: Test
Experience: Two tests completely based on mathematical and logical aptitude and Interviews.
Top 10 rankers of Trade Mogul competition(Trading competition conducted by Future First) are directly called for interview.
Total Questions: 2

Round: Test
Experience: Their sole purpose was to know whether you are capable of handling mathematical calculations easily and quickly. You just need to practice lots of multiplication, division and other simple stuff so that you become quick during the test.
Duration: 30 minutes

Round: HR Interview
Experience: - Choose between Mahatma Gandhi and Subhash Chandra Bose. I personally, would advise you to go for Mahatma Gandhi. If you go for Bose, they will reject you saying that you have a violent side to your personality which of course is not good for them.- What would you do if you were given 1 lakh and were told to jump off the first floor? 5 lakh for the 2nd floor? 10 for the 3rd floor?
Assess the risk in every situation and then using your reasoning, give the answer. I answered that for the amount of money involved i would jump off the 1st and 2nd floors but not the 3rd floor. At maximum I would break my bones or suffer a few fractures which is good enough for the money.
-I give you 5 lakhs right now. Go and kiss the girl standing outside. Will you take the risk?
I said yes I will. She will slap me on the face or maybe get a complaint registered against me with the Dean. It will be a fair deal for the money involved.
-I said, “Sir, my height is about 6 feet. So if I lie down 3 times along the length that should be enough reason for you to get convinced”. So I lied down on the floor along the length of the room thrice.The HR interview was a very different experience for me. I felt that they were looking for a guy who would fit best in their culture and has the ability not only to take risks but also assess it and mitigate it. Besides this they also asked me some HR questions like why should we hire you, what are your goals and why are you suitable for the company. There were few other HR questions as well which were not so different form the regular ones.Overall it was a very good interview experience. They were looking for people who can take risks and were not hesitant to take an initiative and then back their decision with sound thought process.

Skills: Algorithm, maths, Social
College Name: na
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5paisa Capital Ltd. Interview FAQs

How many rounds are there in 5paisa Capital Ltd. Customer Support Executive interview for experienced candidates?
5paisa Capital Ltd. interview process for experienced candidates usually has 2 rounds. The most common rounds in the 5paisa Capital Ltd. interview process for experienced candidates are HR and One-on-one Round.
How to prepare for 5paisa Capital Ltd. Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 5paisa Capital Ltd.. The most common topics and skills that interviewers at 5paisa Capital Ltd. expect are customer support.
What are the top questions asked in 5paisa Capital Ltd. Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the 5paisa Capital Ltd. Customer Support Executive interview for experienced candidates -

  1. What do you know about Future and options and Mutual fu...read more
  2. What do you know about stocks mark...read more
  3. What is Derivativ...read more

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5paisa Capital Ltd. Customer Support Executive Interview Process for Experienced

based on 1 interview

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Average
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5paisa Capital Ltd. Customer Support Executive Salary
based on 28 salaries
₹1.7 L/yr - ₹3.1 L/yr
24% less than the average Customer Support Executive Salary in India
View more details

5paisa Capital Ltd. Customer Support Executive Reviews and Ratings

based on 4 reviews

1.9/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.2

Salary

3.2

Job security

3.2

Company culture

3.2

Promotions

3.2

Work satisfaction

Explore 4 Reviews and Ratings
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