24online Info Technologies L1 Support Engineer Interview Questions and Answers

Q1. Past experiences
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Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• Resolves customer queries and complaints

• Provides product information and troubleshooting assistance

• Maintains customer records and feedback

• Ensures customer satisfaction and retention

• May involve communication through various channels like phone, email, chat, or social media
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What is customer sapoot executive

Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• They handle customer queries and complaints through various channels such as phone, email, or chat.

• They ensure customer satisfaction by resolving issues and providing solutions.

• They may also provide product or service information, process orders, and handle returns or refunds.

• They need to have...read more
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Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• Resolves customer queries and complaints

• Provides product information and troubleshooting assistance

• Maintains customer records and feedback

• Ensures customer satisfaction and retention

• May involve handling customer calls, emails, or chats

• Requires excellent communication and problem-solving skills
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What is customer sapoot executive

What is customer sapoot executive

What is customer sapoot executive

What is customer sapoot executive

What is customer sapoot executive

What is customer sapoot executive

What is customer sapoot executive

Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• Resolves customer queries and complaints

• Provides product information and technical support

• Maintains customer records and feedback

• Ensures customer satisfaction and retention

• May involve sales and upselling

• Examples: call center representative, technical support specialist, customer service agent
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What is customer sapoot 6

Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• Resolves customer queries and complaints

• Provides information about products or services

• Assists customers in placing orders or making payments

• Maintains customer records and follows up on their issues

• Ensures customer satisfaction and retention
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Q1. Self introduction with confidence
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Q2. Tell me about networking IT support
Ans. 
Networking IT support involves providing technical assistance to users with network-related issues.
• Diagnosing and resolving network connectivity issues

• Configuring network devices such as routers and switches

• Monitoring network performance and identifying potential issues

• Providing remote support to users

• Collaborating with other IT professionals to maintain network security

• Training users on network best practices

• Staying u...read more
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Q1. Answer the questions for customer
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Q1. How do you handle the customer with high temper
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Q1. Follow the instructions give me
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Q1. What is customer sapoot executive
Ans. 
A customer support executive is a professional who provides assistance and guidance to customers regarding products or services.
• Resolves customer queries and complaints

• Provides product information and technical support

• Maintains customer records and feedback

• Ensures customer satisfaction and retention

• May involve sales and upselling

• Examples: call center representative, help desk technician, customer service agent
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Basic technical questions which you can give on mobile

Q1. Self introduction, any experience in tech support if you have beef, education background, technical questions, why do you want to join cgs. Tip just be confident
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Q1. Salary discussion. Salary negotiation skills.
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In 1st round, they checked typing speed, customer handling skills, psychology test

Q1. Just basic questions related to Hardware components
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Q2. What are the hardware components
Ans. 
Hardware components are physical parts of a computer system that can be seen and touched.
• Central Processing Unit (CPU)

• Random Access Memory (RAM)

• Hard Disk Drive (HDD)

• Solid State Drive (SSD)

• Motherboard

• Power Supply Unit (PSU)

• Graphics Processing Unit (GPU)

• Sound Card

• Network Interface Card (NIC)

• Optical Drive
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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General Assignment for grammar check

Q1. Introduction about your self
Ans. Should be polite and Confident while giving your answers
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Q2. BGC verification about your education and experience
Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
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Q3. Difference between RAM & ROM
Ans. 
RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.

• RAM is volatile memory, meaning it loses its contents when the power is turned of...read more
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Q4. What are the typed of software that we use on our systems
Ans. 
We use various types of software on our systems.
• Operating systems (e.g. Windows, macOS, Linux)

• Productivity software (e.g. Microsoft Office, Google Suite)

• Security software (e.g. antivirus, firewalls)

• Development software (e.g. IDEs, compilers)

• Communication software (e.g. email clients, messaging apps)

• Media software (e.g. media players, photo editors)

• Browser software (e.g. Chrome, Firefox, Safari)
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Q5. What was your expectations about salary
Ans. I am open to discussion regarding my salary expectations. However, given my salary in my previous position as well as my industry knowledge and experience.
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