Vodafone Idea Customer Success, Service & Operations Department Salaries in Ahmedabad

Likes

The incentive and pay is good. Salary is paid timely.

Dislikes

Shift timing and week offs keep changing each week so you cannot plan anything well ahead. Managers are not at all supportive. They believe in hire and fire. Employees do not have any flexibility. Work culture is very toxic. They treat employees as trash and not as an asset of the organization so they keep looking for chances on how to throw you out. You are expected to meet ALL TARGETS EVERY MONTH. Which is unrealistic to expect out of a human being. There are ups and downs mentally and physically as well. They do not consider all these, doesn't matter how long you have stayed in the organization and how exceptionally good numbers were delivered by you in the past. You can be easily discarded by this organization. Zero mental peace and zero work life balance

Likes

Its an amazing place to work with work life balance,work culture, no pressure from managers, supportive staff, office facilities etc..

Dislikes

When it comes to promotion you need skill plus recommendations. recommendation will work faster than skills when it comes to promotion, for salary there is a capping as per position which may vary person to person.

Likes

Salary offer when switching from other BPO.

Dislikes

Most people choose it because of little better salary offer than similar BPO companies in Gujarat. Too much hassle for day to day work due to micro management, rigid management & red tap like approval systems. Machine like working style, very less human touch and system. Growth is Stagnant, insufficient increment and appraisal.

Likes

...bcp team was not able to handle the situations as compared to other companies. Only thing I like in lockdown is vssi has given the salary on time.

Dislikes

Though we got salary on tine but the working hours and pressure was tremendous from the higher management. We were forced to work for 12-15 hours . And we were not given over time as well. The policy and bonus structure got changed. Many were asked to leave due to reason. Most imp immature behaviour and irresponsible towards the life of employee in this pendemic

Likes

Culture and work-life balance is good to serve better.

Dislikes

Compensation is decent, but growth is slow, The work pressure is very high. Sometime, I have to work 14hrs straight in a day as I have to complete my routine activity by EOD.