TCS Mumbai Senior Customer Service Associate Salaries by 10+ Employees (Updated 2025)

3 - 10 years exp.

₹3.2 Lakhs - ₹7.2 Lakhs

Salary of majority employees

51% more than the average Senior Customer Service Associate Salary in IT Services & Consulting Companies for 3 - 10 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Associate Salary 3 - 9 years exp. (8 salaries)	₹3.8 L/yr - ₹6.5 L/yr
Finance & Accounting Senior Customer Service Associate Salary 3 - 4 years exp. (AmbitionBox Estimate)	₹4.4 L/yr - ₹5.1 L/yr
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BFSI, Investments & Trading Senior Customer Service Associate Salary 7 years exp. (AmbitionBox Estimate)	₹4.2 L/yr - ₹4.8 L/yr

Last Updated: 28 Feb 2025

Companies similar to TCS for Senior Customer Service Associate in Mumbai

TCS Senior Customer Service Associate Salary

3 - 10 years exp. (18 salaries)

₹3.2 L/yr - ₹7.2 L/yr

Company name	Avg Annual Salary	Open Jobs
Accenture Senior Customer Service Associate Salary 2 - 9 years exp. (26 salaries)	₹3 L/yr - ₹6.2 L/yr 8% less
Tech Mahindra Senior Customer Service Associate Salary 1 - 7 years exp. (12 salaries)	₹2.4 L/yr - ₹5 L/yr 21% less
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Teleperformance Senior Customer Service Associate Salary 0 - 8 years exp. (305 salaries)	₹1.1 L/yr - ₹5.2 L/yr 30% less
Firstsource Solutions Senior Customer Service Associate Salary 1 - 9 years exp. (195 salaries)	₹1.4 L/yr - ₹5.5 L/yr 39% less
WNS Senior Customer Service Associate Salary 2 - 16 years exp. (52 salaries)	₹2 L/yr - ₹6 L/yr 28% less

Senior Customer Service Associate salary at TCS ranges between ₹3.2 Lakhs to ₹7.2 Lakhs per year for employees with experience between 3 years to 10 years. Salary estimates are based on 18 latest salaries received from various employees of TCS.

Experience wise TCS Senior Customer Service Associate salaries in Mumbai

Last Updated: 28 Feb 2025

Experience	Avg Annual Salary
3 years (3 salaries)	₹3.2 L/yr - ₹9 L/yr
4 years (4 salaries)	₹4.2 L/yr - ₹6.5 L/yr
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5 years (3 salaries)	₹4.4 L/yr - ₹6.5 L/yr
6 years (AmbitionBox Estimate)	₹4.6 L/yr - ₹5.9 L/yr
7 years (4 salaries)	₹4.2 L/yr - ₹7.2 L/yr
8 years (AmbitionBox Estimate)	₹4.8 L/yr - ₹6.1 L/yr
9 years (AmbitionBox Estimate)	₹4.8 L/yr - ₹6.1 L/yr
10 years (AmbitionBox Estimate)	₹4.9 L/yr - ₹6.2 L/yr

View all

From

Senior Customer Service Associate

₹

Lakhs/yr

3 - 10 years exp.

Senior Project Manager

₹

Lakhs/yr

13 - 21 years exp.

Senior Customer Service Associate

3 - 10 years exp.

Team Lead

2 - 18 years exp.

87% hike

Project Manager

3 - 21 years exp.

81% hike

Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

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Salary related reviews for TCS

5.0

Rated by 1 employees for salary & benefits

Operations Manager in Pune

Full Time

BFSI, Investments & Trading Department

2.0

• posted on 22 Jan 2025

2.0

for Salary and Benefits

Likes

TCS only has brand name.Inside TCS nothing is good. A lot of favouritism and politics however it’s everywhere but not like TCS it’s next level. Even not proper Management nobody is there to help you.

Job security - Good

Dislikes

In TCS no growth at all if don’t want to grow in life just want to earn salary you can join TCS

Salary - Poor

+4 more

Senior Associate in Mumbai

Full Time

Shipping & Maritime Department

3.0

• posted on 18 Jan 2025

2.0

for Salary and Benefits

Likes

Best place to experience person, if you not want work in pressure than this company is your type.

Job security - Excellent

Dislikes

Salary growth is very low as compared other bpo company for freshers and experience employees politics they think that we are the only boss

Salary - Poor

+2 more

Senior Process Associate in Kolkata

Full Time

BFSI, Investments & Trading Department

4.0

• posted on 12 Jan 2025

3.0

for Salary and Benefits

Likes

I likes about the TCS is good work culture, low work pressure, work-life balance, lots of opportunities to learn and the most job security.

Skill development - Good

+4 more

Dislikes

It feels good working at TCS. The work culture is good, with low work pressure and lots to learn but the salary increament as per the seniority and role is low. If the salary is justified as per the seniority or designation, I would never left TCS.

Process Associate in Kolkata

Full Time

Finance & Accounting Department

4.0

• posted on 15 Dec 2024

3.0

for Salary and Benefits

Likes

work environment, career growth opportunities, and work-life balance:

Skill development - Good

+3 more

Dislikes

low salary compared to market standards, slow career progression, limited learning opportunities, a culture of internal politics, inconsistent project allocations, sometimes repetitive and mundane work, poor work-life balance depending on the project, and a lack of autonomy in decision-making.

Promotions - Poor

Process Associate in Kolkata

Full Time

Finance & Accounting Department

4.0

• posted on 10 Dec 2024

3.0

for Salary and Benefits

Likes

Here you can work life balance and learn many things even company providing you multiple learning platform where you upskill your self

Skill development - Excellent

+3 more

Dislikes

Here salary is low in compare to other equivalent MNC and incriminating is also low but other benefits like job security are great

see more salary related reviews

Discover interview dos and don'ts from real experiences

What people are saying about TCS

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Experience - 5.9 Tech - React.js CTC- 13LPA Current company - TCS Offer in the process - Nagarro (19LPA) My LWD is 24th May, but I told Nagarro I can be released in 30 days. Now, should I: 1. Be honest and say I can join on 25th May? 2. Commit to 25th April and request a DOJ extension later?(By telling them some emergency) Q1). If I choose option 1, is there a risk they won’t release the offer?(As I am being hired for a particular project, so will they go for some immediate candidates?) Q2). If I choose option 2, could they revoke the offer?(As the HR told changing the DOJ in released offer letter is not possible

Nagarro offer: Kindly Help me to decide

Option 1

Option 2

80 participants . expiring in 3d

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TCS Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at TCS in Mumbai?

The average salary of a Senior Customer Service Associate at TCS in Mumbai typically ranges from ₹3.2 Lakhs to ₹7.2 Lakhs per year, depending on experience (from 3 years to 10 years).

The top 10% of Senior Customer Service Associate in Mumbai at TCS earn more than ₹6.5 Lakhs per year, and the top 1% earn over ₹7.2 Lakhs per year. Senior Customer Service Associate Salaries at TCS can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ TCS employees in India.

What is the estimated take home salary of a Senior Customer Service Associate at TCS in Mumbai?

The estimated take-home salary of a Senior Customer Service Associate at TCS in Mumbai typically ranges from ₹39,120 to ₹40,299 per month. This is based on the average salary range of ₹3.2 Lakhs to ₹7.2 Lakhs per year for employees with experience ranging from 3 years to 10 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of TCS. Check how we calculate in-hand salary with our in-hand salary calculator.

What is the salary of a Senior Customer Service Associate in companies similar to TCS in Mumbai?

The salary of a Senior Customer Service Associate at companies similar to TCS in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Accenture	₹3.0 Lakhs to ₹6.2 Lakhs per year
Tech Mahindra	₹2.4 Lakhs to ₹5.0 Lakhs per year
WNS	₹2.0 Lakhs to ₹6.0 Lakhs per year
Teleperformance	₹1.1 Lakhs to ₹5.2 Lakhs per year
Firstsource Solutions	₹1.4 Lakhs to ₹5.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Service Associate at TCS in Mumbai?

The salary growth for a Senior Customer Service Associate at TCS in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Associate in Mumbai can expect the following growth trajectory at TCS:

Experience	Average Salary Range
3 years	₹3.2 Lakhs to ₹9.0 Lakhs per year
4 years	₹4.2 Lakhs to ₹6.5 Lakhs per year
5 years	₹4.4 Lakhs to ₹6.5 Lakhs per year
6 years	₹4.6 Lakhs to ₹5.9 Lakhs per year

and so on.

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TCS Senior Customer Service Associate Salaries in Mumbai

TCS Senior Customer Service Associate salary in Mumbai ranges between ₹3.2 Lakhs to ₹7.2 Lakhs with an average annual salary of ₹. Salary estimates are based on 18 TCS latest salaries received from various employees of TCS.