State Bank of India Customer Service Executive salaries in Gurgaon / Gurugram

Likes

...dia. I was a union leader and had an excellent rapo and maintained excellent HR. Though we bankers serve all from top to bottom and give all loan facilities and pay salaries pensions to all but govt never recognised our services and pay structure compared very less. With lot of tensions due to financial dealings we face lot of problems with customers as they feel that we are surviving with their deposits and loans and these public never questions people in corrupt govt depts but waits very patiently for hours after paying hefty bribes. Lot of political involvement by way of waiver of loans and pressure and influence loans to big players at the highest level and poor employees at lover are being made scape goats. As there is better team work at lower levels the atmosphere is going on smoothly.

Dislikes

Now a days banking sector is getting deviated to do insurance at any cost thus hampering the very nature of banking business just for the sake of high commissions. Taking advantage of loan sanctioning they are compelling customers to go for insurance thus making employees vulnerable to the wrath of politicians and customers. Transferability for every three years is the biggest drawback as the Bank people cannot be stable

Likes

Nothing to like really. You just get stuck in doing monotonous job

Dislikes

...erable. Asking to not come on a public holiday leads to targetting by your boss. No compensation for working on holidays. One has to work for 10-12 hours Monday to Saturday. You are asked to do work outside bank guidelines and no risk allowance/security assurance is given.

Likes

It is a reputed organisation and the largest public sector bank in India. The salary and perks are better as compared to other PSBs. There is job security.

Dislikes

Long sitting hours, lot of workload, seniors threatening to transfer/change posting, stress and pressure of completing targets, working on weekends and holidays. Huge customer base means a lot of customer dealing.

Likes

Salary and little bit of recognition

Dislikes

Bad culture Politics Transfer postings outside Which disturbs your personal life Late working Shortage of staff puts more burden on existing employees Poorest work life balance

Likes

Job is secured. We get to serve all kind of customers. Employees get huge exposure in whichever field /segment they are working in, great medical benefit, loans at concessional rate.

Dislikes

Age old promotion policy, rigid system, salary is not as per industry standard, lack of proper training, late sitting is rewarded, no facility for working mothers, except for maternity leave, no wfh facility.