Softenger Customer Success, Service & Operations Department Salaries in Mumbai

Likes

They pay you on time

Dislikes

No proper management No appraisal No leaves No comp off Have to work on every Holiday Manager is least bothered about you Only need to work Have to stretch shift every single day HR doesn't responds to calls

Likes

I have had the privilege of working at Softenger India Pvt. Ltd. for nearly four years, and it has been an enriching and transformative journey. I have joined as a Project Manager, and with the support of the leadership & mentors, I have been fortunate to progress to the AVP position. This journey has not only made me more knowledgeable in my respective field but also allowed me to grow as a person. Softegner commitments to its employees and its progressive approach to various facets of work life are worth highlighting: Work-Life Balance: They recognize the importance of work-life balance and actively support their employees in achieving it. Their approach has been instrumental in maintaining a healthy equilibrium between personal and professional life. Leadership: The leadership team of Softenger Management is visionary and approachable anytime. They foster an environment where innovative thinking is encouraged and employees are given opportunities to take ownership of their work. Compensation & Benefits: The company offers standard compensation and benefits along with market standards & policies. Culture- Positive Working Environment: The positive work environment at Softenger stands out. The company nurtures a culture of inclusivity, teamwork, and professional growth. This not only makes the workplace more enjoyable but also fuels personal development. Communication: Softenger HR places a strong emphasis on transparent & effective communication. Regular feedback sessions, open channels for discussion, and the willingness to listen to employee's concerns contribute to a constructive work atmosphere. HR Policies: Softenger policies are crafted well and aim at enhancing the overall employee experience. They address various aspects of employment, from onboarding to career development, in a manner that is both employee-friendly and business-savvy. To maintain and further boost employee morale.

Dislikes

I believe there is room for improvement everywhere ( as per time & situation). Hence, it would be beneficial to align policies more closely with an employee-centric approach. This can help enhance employee engagement, long-term serving motivation, and satisfaction, ultimately contributing to the company's success.

Likes

The fraud policies.

Dislikes

...after going to client site they give only 1 day off that to any day within week. Another point is while joining company and during induction they will say like on statutory holiday you will get double pay plus comp off. But after going to client site. They say you to work according to client site saying you either get double pay or comp off. Those who are joining as a fresher it is totally like a jail. They will sign a bond with you and they regularly black mail you like you have pay debt amount. Those who are in bond no increment is given to them. At client site no KT is given they make you work without any designation like if you are fresher even though they assign senior level tasks. Project managers and Manager's are totally non-technical they don't know the work process, If you faced any difficulty they don't help they say work on your own. There is no shift allowance. They change your shift according to them without discussing with employee any day. No leaves are given to employees and no leave imbursement is given. They will black mail you like if you take leave we will mark as leave without pay. Think thousand times before joining this company. And coming to hr's they speak sweet before joining this company later you don't believe they behave totally rude. I will prefer to say be at home instead of joining this company even if you have need of job. Think thousand times.

Likes

Completely nothing here for like there policy very bad & there salary process very bad & they cross cut in your own salary never trust in this types of cheap level Softenger company 👎🏻👎🏻👎🏻👎🏻👎🏻 I'm very happy to exit this cheap company my leave encashment amount they not give arround 25000Rs never happy & I'm regretting to have worked on this cheap level company Hari Raman & Rubina Acharya & All Softenger HR Team shame on you.

Dislikes

Dear All, Don't take any vacancy in Softenger company this is very cheap level category company because there policy & salary crossed cutting is very bad & completely biased & selfish company if you join this cheap Softenger company one day you will definitely regret. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Likes

They give good salary and medical insurance.

Dislikes

Leaves are quite less i.e 12. They're like consultancy, if client or project is over, you're over. No bench. So apart from these two, I don't find any other reason. All other issues such as timings,wfo/wfh, working days all depends on client.