Softenger end User Support Engineer Interview Questions and Answers

Q1. Explain osi model
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more
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Q1. Tell me about you are self
Ans. 
I am a dedicated and experienced Information Technology Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Experienced in providing technical support to end-users

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in configuring and maintaining computer systems and networks

• Knowledgeable in various operating systems and software applications

• Excellent comm...read more
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Q2. Tell me about You family
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I come from a close-knit family with diverse backgrounds and interests.
• My parents are both educators and have instilled in me a love for learning.

• I have two siblings, an older brother who is a software engineer and a younger sister who is studying medicine.

• We enjoy spending quality time together, whether it's going on family vacations or simply having dinner together.

• My family has always been supportive of my career ch...read more
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Q3. Who to selebrate last birthday
Ans. 
The question is asking about the person who celebrated their last birthday.
• The person who celebrated their last birthday is the one who had their birthday most recently.

• To determine who celebrated their last birthday, you need to know the birth dates of the individuals.

• Compare the birth dates of the individuals and find the one whose birthday is closest to the current date.
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Q4. Some technical questions
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Q1. What is power usage effectiveness
Ans. 
Power Usage Effectiveness (PUE) is a metric used to measure the energy efficiency of a data center.
• PUE is calculated by dividing the total amount of power used by the data center by the power used by the IT equipment.

• A PUE of 1.0 indicates that all power is used by IT equipment, while a higher PUE indicates inefficiency.

• Lower PUE values are desirable as they indicate higher energy efficiency.

• PUE can be improved by impl...read more
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Everything is easy if u good at aptitude

They asked c,c++, Java questions

You should be good at nearby knowledge or general knowledge

Q1. What is your goal in life
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Q2. Tell me about yourself
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Q3. Why should I hire you in this company
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Q4. Tell me your short term goal and long term goal
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Q1. Tell me about your self
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Q2. Whats is network and what are the types
Ans. 
A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.
• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more
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Q1. He has asked basic questions and work experience
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Q1. Knowledge of server hardware Server os installation and troubleshooting
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Q1. Discussion about job role and daily tasks
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Q1. Good discussion at hr round
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Q2. Salary expectations, job roles responsibility
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