Regus Senior Customer Service Representative salaries in Kolkata

Likes

It pays alright and it is 8:30 am to 5 pm with no way to go remote so you don't bring work home if you don't want to.

Dislikes

...were not only in danger of angry clients but because of a global pandemic too. There are no salary hikes, when I started I was earning more than someone in the same positions who was there for 5 years! They would rather hire from outside than promote people they already have. They want everyone to work like a dog with no compensation. They continuously say that if you work harder then you'll be looked at for promotion but they will very rarely give anyone a promotion. They gave no help during covid and wanted us to deal with aggressive clients during this time. They change systems and protocals out of nowhere to things that mke no sense. They charge for EVERYTHING while saying its all inclusive and basically make their policies something that make clients angry for good reason. They never listen to employees and also hire tech from overseas instead of locally so its hard to get ANYTHING done. They don't give you any authority at all so even if you need a room cleaned or something fixed urgently, it takes forever to get approved. My floor was flooded and it took forever to get a plumber in because of this process. etc etc etc.

Likes

Only good thing about Regus is the work-life balance. Enough holidays and work timings are comparatively better than most companies.

Dislikes

... time that an employee puts. Appraisals are completely ignored & left unnoticed. Promise of bonus with no output. Process of work continuously changes with no training. Hierarchy is never maintained. Overall it used to be better than it is today.

Likes

Nothing

Dislikes

No work culture, insecurity of job, fear of losing salary, no reward & acknowledgement of good work and many other things due to these reasons I would suggest everyone to do not look for employment in this company.

Likes

Good work environment. Teammates are supportive. Centers carry a professional corporate culture. We meet new people everyday.

Dislikes

Lot of politics and no salary hike because of which there is no carreer growth. Company can hire new people from a different background for a senior position avoiding the ones eho have been giving their time and energy for that position.

Likes

Regus is a good company to work for. You get to interact with clients who working for global companies. The fact that they allow casuals on Friday and a holiday on birthday is a plus point. Also the work pressure is very less. It feels like a government job since the job security is also quite strong according to me. Saturdays And Sunday's are off.

Dislikes

...ve 7 to 8 years and to be frank I don't see any growth after team lead position. Also, the pay package is very meagure. It is advisable to prepare for competitive exams along with this job.