Opkey Customer Success Manager salaries in New Delhi

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Nothing to like,

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...er, do not celebrate after receiving the offer letter; be prepared to work 24/7. There are no weekends without overtime pay, as the CEO directly told the VP that it’s expected. If you're in a relationship or married, be prepared for divorce or break-ups because you won't have time for your personal life. After leaving the company, no one will care about the Opkey tool, and you’ll have to relearn Java and automation from scratch. Regarding the bond, HR (Reetu) will hold progress meetings for the first three months. She will motivate you, saying she works 16-17 hours a day too, and will ask how things are going. For the first 1-3 months, you won't be able to fully explain your situation. When the meeting ends, she will send you links for LinkedIn, Glassdoor, Google, and other job platforms to provide positive reviews. As a fresher, you may end up leaving feedback like "better" or "good." But don't trust the positive ratings. PIP (Performance Improvement Plan): In Opkey, if you have a disagreement with any senior person, they will form a meeting (excluding the VP and CEO) to discuss how to fire you. The senior group will discuss it and provide feedback to HR, who is usually in agreement with them. You will then be called into a meeting and told that your performance isn't good, and they’ll ask you to submit your resignation. They will give you a PIP for one month to prove your performance. During that time, the senior team may assign you difficult, time-consuming tasks, deliberately testing your limits. Even if you're under contract, they will be ready to pay you for a month if you resign. If you mention your 2-year bond, HR will claim it's mentioned in the contract, but this is a false statement. Yogesh plays a significant role in the internal politics of the company. If you don’t work on weekends, even during company parties, they may threaten you with resignation. Senior members and others in Opkey are aligned with each other, with Dimpy taking sides, ignoring the actual work being done in the company. They don’t care about hospitalization or sick leave. If you're working from home and face a power outage, you are expected to send a photo of your light meter reading to your lead. Despite working more than 12 hours a day, even emergency medical leave requires submitting a prescription. My advice to both freshers and experienced candidates: take 3-4 months to search for another job, but avoid joining Opkey. They exploit employees like prostitutes. Even prostitutes get paid for their time, but Opkey won’t compensate for overtime work. For Functional Testers: If you're considering becoming an Automation Test Engineer, understand that if an Automation Engineer faces an issue and works past 11 PM, you will be expected to help resolve functional issues. One of the functional testers, Shilpee, once emailed the VP and the Functional Manager saying she would not be available for the weekend because her sister had an emergency surgery. Despite explaining her situation, Shilpee was pressured to work that day, and after 24 hours, she resigned. For Clients: Opkey started with fewer resources in 2022, and at first, 10-15 automation engineers worked on a project. Over time, the numbers decreased, and by mid-2024, the VP strictly allocated one resource per project to increase company growth (solely in terms of money). However, it's impossible for one person to handle an entire project. Under business pressure, some test engineers and leads resort to unethical practices, like editing old reports and sending them to clients, who then provide better feedback. If you're considering outsourcing a project to Opkey

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Salary is good Product is awesome

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Work culture Unsupportive team No training structures Trainer always looks busy but without any work. The dumbest of all is the HR manager (Reetu Garg). She will give the new joiner PIP without any concrete reason instead of issuing warning letter. She doesn't have any work, only roams on the floor and issues PIPs for no reason. Never join Opkey if you don't want to spoil your career. There is huge amount of politics with the organisation.

Likes

Nothing exceptional. Most of the fresher's work include bug fixing and random work. Most of the time the bugs are not code related but either network issue or client issue.

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No bonuses, 3 months notice period + they hold entire salary for 3 months, no work life balance - you have to be available 24/7 (and i mean seriously 24/7) in the name of flexible timings, other employees are way over worked as well, hr politics - if you're someone at engineering role they might respond to you otherwise for support roles; they don't care.

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Learning capability

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Worst than ever, No work life balance more14 hrs per day, Not getting leaves approved, Needs to work on weekends with no comp off or pay, They treat you like a labour not like a professional, You get a call even if you are leave and saying like because you we got blocked.

Likes

Nothing to like in this company as t will give you no learning and just your manager will make your work day and night no work life balance

Dislikes

...y don't respect you personal life even on Sunday and Saturday you have to work . This is permanant you need to understand you have to work every weekend no appreciation will be given for that salary is minimal you will get frustrated and will start questioning your self senior are highly discouraging will treat you like your servants Don't join this organisation other you will regret it