NatWest Group Customer Service and Operations Officer salaries in India (Updated 2025)

Likes

Work-life balance is the one thing that I like most in NatWest Group.

Dislikes

...tly over time, but I feel that my compensation hasn’t been adjusted accordingly. With added tasks and higher expectations, I believe my salary should better reflect the increased workload and contributions I’m making to the team.

Likes

The Leave policy is the only thing good about this company.

Dislikes

...espite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers.

Likes

Good pay for Freshers as of now 4LPA and best company for high level managers as may use to work here for 15+ -20+ years. Leaves are great as Annual leave -30, Sick-12, Comp off 8 per year. In my department the work culture is equal to IT, one the Well reputed company in banking

Dislikes

Many will work for 15+ years and become Rulers and Decide with their preferences for Promotions and Hike. This will kills the growth of an employee, some of the departments will ask you to work from that work time which is usual in banking sector.

Likes

The environment is very friendly and it's very accommodating especially for women. There is good work life.

Dislikes

The pay and hike is a bit low compared to the market for certain units. And it only offers one way cab.

Likes

-> Pleasant work life balance -> Lots of learning opportunities -> Provides good number of leaves.

Dislikes

-> Lack of opportunity of advancement, low bonus. -> NatWest technology India is a company with strong culture of Hierarchy, which can be seen in the way teams are structured and managed. This leads to a sense of distance between managers and employees and makes it difficult for employees to feel comfortable speaking up or sharing their ideas. -> There have been reports of racist treatment from managers of southern India towards their collogues from northern India, particularly in technology teams based in Bangalore and Chennai. This creates hostile work environment. -> While HR claims to be committed to gender equality and providing opportunities for employees to speak up, whistle blowers are reported being targeted or sidelined. This shows real gap between HR policy and practice, and that employees may not feel comfortable reporting misconduct or discrimination.