NatWest Group Customer Service & Operations Analyst salaries in Gurgaon / Gurugram (Updated 2025)

Likes

Work-life balance

Dislikes

...on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees.

Likes

Natwest is known for offering an exceptional working environment that prioritizes job security and employee satisfaction. The company stands out by providing flexible work options, allowing employees to maintain a healthy work-life balance. Additionally, Natwest offers numerous opportunities for professional growth and development, fostering a culture of continuous learning. This commitment to personal and career advancement makes Natwest an ideal place for individuals looking to excel in their careers. The combination of job security, flexibility, and growth prospects sets Natwest apart as an employer of choice, ensuring its workforce thrives in a supportive and dynamic environment.

Dislikes

The one aspect I find less satisfactory is the salary structure. While Natwest excels in many areas, the compensation package could be more competitive to better reflect the skills and dedication of its employees. Improving the salary structure would make it an even more attractive workplace overall.

Likes

The company is best for the work life balance. There is no pressure on the employees. Company ethics are so good. Nice management and leave policies are best.

Dislikes

Salary structure is very disappointing. You get less amount of remuneration comparing to other competitors.

Likes

... provided with laptops or desktops ad per employee choice with internet service. Also when companies are not paying salary they have given yearly increment as well to all level employees. That's really supportive of organization to their employees.

Dislikes

No work life balance especially for webchat department. No incentives in customer service even

Likes

Best place to work as a fresher to 3 years experience ,very good work life balance,30 paid leaves 12 sick leaves ,and other leaves provided. In my 6 years I have never seen company fires anyone, so job security is very good Enjoy work with other activities. Managers are helpful and company work culture is friendly.

Dislikes

1.Pay varies department to department though post is same ,which is not good 2.Hike and bonus is very limited ,Hr policy only favours manager, 90 days notice period which is very strict 3.slow growth 4.everytime only work ,no skill development and personality development 5.promotion is slow ,as talent is not recognized, hiring managers only promoting people having more work experience along with known person 6.company see their senior staff as burden and hires freshers to give less salary and give very less salary as you gets experience.