NatWest Group Assistant Manager salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

For the beginner itsgood to start with RBS but if one wants to make a career in bank then better move from here.

Dislikes

Salary is less , No cab now even meals also no.You have to pay for meal. No career growth people are in same position from more than decade. There should be change in middle and top management.

Likes

Work life balance

Dislikes

1. Compensation 2. Performance appraisal 3. Tenor based promotion and not merit based, also tenor based is not guaranteed as it depends on who at the upper level is leaving. Even for getting promotion in the same team, you need to give interview 4. No clear communication by leaders in terms of closing the location or division, impacting people 5. When they have nothing to say in performance, they put you down in name of visibility 6. No skill set , lacking behind digitally 7. People are not ambitious and they don't let you be 8. Not much to contribute in technical expertise as people want to focus more on SOPs 9. Lack of growth 10. Micromanagement in some teams

Likes

Leave policies/ Wellbeing policies are good. Learning Opportunities are also good.

Dislikes

Management is a big time fool. Bank policies and ground realities are miles apart. Pathetic salary and growth opportunity. Consider this as a last option and that too if money and career growth does not matters to you.

Likes

The organisation is highly ethical in hiring and daily conducts. The overall demographics of the company is very young. Equal male female ratio and an inclusive culture prevails here. Company spends a lot on knowledge and skill development of employees. Work culture is almost best in the world. Depending on the team and department, onshore trips are possible. Work pressure is from less to moderate and rarely high.

Dislikes

RBS pays well to outside hires. Internal promotions will not give a good hike in salary. Growth opportunities are less and politics will happen like every organisation. The mechanism for performance appraisals is not very efficient. Earlier postgraduates were hired for critical process, but now only graduates are being hired. This has diluted professionalism and vintage employees feel at disadvantage.

Likes

The Leave policy is the only thing good about this company.

Dislikes

...espite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers.