Mphasis Customer Service Agent salaries in Pune

Likes

Complete work from home or hybrid options available in quite few projects

Dislikes

No salary revision for 3 years in a row making employees unhappy. Shift allowance policy is bad compared to industry standards. Bench policy worst with sabattucal from 2nd month onwards on bench.

Likes

Your colleagues treat you as a family member

Dislikes

... pay extra to give you reliving letter. HR don't even have any idea on anything. Their recruiter force you to take joining bonus and to join the company but then that's a trap, while leaving the company they will make that as a reason and take your entire salary and everything and still ask you to pay more.

Likes

Flexible working hours, Skill development internal platforms or training tools, Self awareness sessions organised by HRBPs

Dislikes

1. No Salary increment from last 4 years in any department, 2. Multiple manager hierarchy, 3. Unnecessary internal PF process, 4. Benefits like Internet bill reimbursement are only on paper, 5. Rude hiring HRs (Negotiate as higher as possible while joining only, because once you join in- you'll not get anything) 6. Unskilled managers or management (not all but some), 7. Appreciations happen only on email, the rewards system (money based) stopped from Q1 2023, you'll get certificates to post on social media/LinkedIn 😁 8. Quarterly bonus will be received only if "whole team" performs better & if your client is 100% happy. Else, forget it. (It doesn't matter how smart/hard you worked

Likes

To be frank I'm just ok with their package as compared to other companies but still there is no additional benefits like night shift allowance or bonus.

Dislikes

As a customer chat agent it's really challenging task to work almost 7:45 hours constantly on 3 concerency which will break down our mental health and cause stress and also shif part they will continuously changes according to their need they will not even ask agents that they are comfortable or not and also there will be a huge difference in shifts life one month day shift and next month will be night shift which will cause for health, sleep and peace. If you are looking for peaceful work I would recommend every one to not choose customer support domain in Mphasis.

Likes

For the freshers who need experience in IT sector can start from this company.Salary will be debited on time

Dislikes

No perks and benefits,no proper hikes and promotion,not giving importance to skill development.