Kotak Mahindra Bank Customer Success, Service & Operations Department Salaries in Mumbai

Likes

No one was laid off during covid so if you want a secure job this is it. No strong hierarchial barrier. Lower level can easily communicate with high ups if required and vice versa this creates plenty of opportunities. Supportive managers.

Dislikes

Salary and increment - mid-low range as per industry standards. Work life balance - depends on the product assigned. Work time range between 10-15 hours. HR doesn't do much. Growth & incentives - promotions are not considered until 2 appraisals are done. Do not keep expectations of any type of incentive for OT, cab etc as there are none. Management has been working in the bank for quite some time and can force you to get work done if required. Expect to be forced to work on non working days once in a while.

Likes

Kotak has good work life balance. Salary benefits are also good. There is terrible on job learning and very slow decision making by management!!

Dislikes

1.Extremely slow decision making. 2. Accountability of deliverables

Likes

Fixed salary

Dislikes

work culture is very horrible Not supportive attitude of seniors Fake commitments of salary hike No pay for overtimings 365 days (excluded public holidays) never close branch after 7:30 or 8 .

Likes

...nd degination.. new emp within six Month performance zero.. according old emp... 6month free salary new emp as 1year completed look another organisation.,after 1year completed other organisations return kotak mahindra bank...bank given more pakage role higher..due to reasons reference.... old emp do work better as own business organisation do not take care

Dislikes

no

Likes

Work profile and process is good.

Dislikes

Bad management they hire TL who ask money from their employees and do not return. no work-life balance less salary package only fancy designations are given which does not have a value in the market if u go out.No job security HR listens more to management then employees do not support after you leave the job or be on the job.They do not invest in their system updates but only on themselves.