IntouchCX Sme Process Specialist salaries in India (Updated 2025)

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Nothing

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...blame management not the agents but here in this company only agents problem.Salary deducts no one there to clarify. Difficult to reach out to HR when we are in need... No fair process to terminate employees. They can train existing employees instead of hiring new employees and giving them training.waste of time.. Literally management is betraying client Samsung for over the years.Still looking for solutions instead of permanent fix with in the process.Not giving proper training initial stages.

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Company is offering good salary with cab.

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There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.

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You get on time salary that’s the good thing

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Very bad work culture Initially while hiring the information given is false Team leaders don’t have any courtesy on team members they treat like slave Process n call flows are to much work stress is more

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Nothing is good!!! The whole lot of people in the Management and HR SUCK!!!

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HRs of this company are 100% incapable of their duties! One person from the Peets coffee process named Rifat was offered a lesser salary. 15 days after joining the company, his salary was reviewed and he was offered a package as per his expectations. How was the above possible??? Join 247 Intouch and everything is possible. The process TL Santosh and Manager Sandesh, seem like they have only handled Domestic processes. The above people give you targets that you will never achieve. NEVER EVER JOIN THIS ORGINATION!

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I like nothing about the company. Very toxic culture and the salary they give is peanuts.

Dislikes

Almost everything. No proper breaks, no buddy support during production. Compliance and RTA will be on the head to get back to support. Cab scheduling are way too worst.. They never come on time. I've seem Almost 100 people under me suffering like this.