ICICI Bank Senior Customer Support Officer salaries in India

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Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Likes

Work life balance is there if you are a Virtual RM. Salary is below average as compared to posh cities where cost of living is high like Bangalore. HR policies is good. Fresher should take a chance to learn and embibe in the field. Coming to promotion it is by default your years of experience and expertise in the domain.

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CTC Complexities Internal department change is not easy

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The overall salary structure. Centralized appraisals.

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Thank God for centralized appraisals, otherwise one wouldn't get a dime! The company culture is deteriorating with every passing minute. You won't get to learn new things unless the hierarchy sees their own benefit in it. Favourism and partiality goes hand in hand and at a peak level.

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We are getting salary every month within first week of months

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Work culture giving extra works with the name of upgrade with same salary , growth in salary wise and promotion wise it's very slow growth and there is no any incentive when making any service plus so no value for your work

Likes

Working with icici is gud u get learn many things but if ur looking for salary part then it's very poor here offered salary and the salary u get has a huge difference after u joined icici u will regert like me over ur decision were as ur in situation that u can't leave the job and ur stucked their.

Dislikes

It's working load and less salary increment and less growth opportunities.