IBM Customer Service salaries in India

Likes

Nothing

Dislikes

Company changed working hours plolicy without employee constent or salary hike. Earlier we use to do 9 hour plolicy including break now we are advised to do 10 hour including intervals. cafeteria food price and quality manager behaviour

Likes

Varied exposure. Due to lack of budget management will get most of the high end task done by you thereby increasing the exposure.

Dislikes

...agement i worked with was not skilled and GA was managed by PTP and OTC leaders Bad pay - increments and perks are really bad Office politics - no value for work if you are good at dancing or singing or anchoring management might favour you. If you are good at work they will drill you. Management company - there is no HR so the rule of manager is final. I witnessed few harassment casses wherein a female employee was abused by manager and on her complaint there was no action. No promotions - there is no 18 or 24 month criteria. Even if you are top rater they at first will make false promises of promotion and later will reject your promotion. Self centered management - the management is so self centered they even jeopardize the careers of innocent. I witnessed few cases where people were asked to resign or else threatened to be given PIP. No formal documentation of roles and responsibilities also even sometimes they mislead org chart or hierarchy. Delayed FNF - management is unaware about FNF policy or relieving formalities which result in delay of FNF. My FNF is pending for more than 2 months and after several escalations i get no resolution. Micro management and pathetic work life balance with no wfh policy. I had to fight with management to allow my team to take 1 wfh a week.

Likes

There are no such policies available in IBM to like anything.

Dislikes

They don't paid salary as per the work. Less job security with zero skills development. no work culture even they force employees to come on Saturday and Sunday when there is no such a requirement in project. employees when there is no requirement in project. work culture is very poor and they don't allow their employees to educate on various skills development programmes.

Likes

...en you attain certain exp and post. In Concentrix skill development is best . When compare with both companies you get both things salary and skill development at same time.

Dislikes

No HR aligned to project so for some employees it’s disadvantage as you have to sort all your problem with people manager. But for me things are perfectly fine ..

Likes

Process can handled by trained people however salary is low you won’t get hike much compared to market value

Dislikes

Salary…. Any one works only for salary to lead their life so if you are working out here u shouldn’t keep expectations on hike.. you won’t get much…though the experienced people’s promotions will be delayed... if you most experienced person also they will ready to lose you but they won’t afford to keep you with not soo expected salary…. Because of this sooo many people have left IBM in one process over 2 year’s. Deserving people are not getting much exposure here… this what I have been through.