Cognizant Customer Service salaries in India (Updated 2025)

Likes

Job security is good here. Your process gets change only if you are unable to perform well in any manager expectations. Skill development totally depends on the team leader but I'm sure everyone can show off or polish their skills here.

Dislikes

...fe balance. HR is so rude when you asks for work from home in serious situation. Salary is too less for the work. Promotions are fixed even if you perform better you only get promoted after a certain time that also depend on your team lead likings.

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

Likes

Will get salary that is ok

Dislikes

But if you give more importance to mental health than salary don't join this company. You are literally a slave of the client and no body will speak for you.. and if your too lucky to get a client like Novartis(pharmaceutical company) and especially get into celonis tool project then you can say bye bye to your mental health and just hug the salary you get and stay. Working hard is not the issue but the politics they play and the slavery you guys will experience is more than what was done in the colonization period. Hope everyone understands my mental health state currently and would deeply analyze before joining cognizant or Novartis.

Likes

Cognizant has its strengths, but I feel there's room for improvement in several areas beyond just salary. For me, the overall experience hasn’t aligned with my expectations.

Dislikes

In my personal experience, I have faced challenges with the lack of qualified managers and team leads. For instance, in our team, we work from different locations, and our team lead rarely conducted regular team huddles. Even when I, as a senior, tried to take responsibility and initiate meetings, he would often find reasons to stop or postpone them. Over the course of the year, he connected with the team only four or five times, which was far from adequate for effective team collaboration. Additionally, my manager has been disconnected from the team for over a year. When he first joined during a critical transformation period, he did not take the time to observe the team members' expertise, interests, or long-term goals. This lack of involvement left us feeling unsupported and undervalued. One major concern was the cultural bias I experienced. Being from Chennai and a Tamil speaker, I noticed a clear difference in how I and others like me were treated compared to team members from Hyderabad, particularly Telugu-speaking colleagues. This disparity in treatment created a sense of alienation and made it difficult to feel like a cohesive part of the team.

Likes

Cognizant offers a wide range of career paths in IT, consulting, and business process services, which can be appealing to professionals looking to grow their careers.

Dislikes

The work hours used to affect my work life balance and I feel that salary increments and promotions are slower compared to competitors.