Hexaware Technologies Senior Customer Care Associate salaries in India

Likes

being a fresher they have highest package to offer for candidtaes selected in intl BPO

Dislikes

Starts with management one of the terrible magangement and toxic managers. Transportation team is really challenging and can give you hard time whenver they want and you can't complain about it. Work-culture is very toxic worst policies are there you can't get ill or else you'll face deductions from salary, yes you can apply SL but they have vpa ratings. Job insecurity would always be there if management don't like you than it's over for you.

Likes

Only the Salary part which I got on time. I don’t know about other process in the same company .

Dislikes

A lot of thing for dislike . Their attendance system of manual from Oracle DHR & Timesheet applies on teams, the pathetic management and HR. No work ethics . Unnecessarily burden to a lead to work most of time however , no trust or eliminate the poor performer . Hygiene Issues on washroom etc etc.

Likes

Supportive colleagues, Team leader, Managers. Overtime benefits and good pay. Two way cabs and bus facility. Training + mock calls + team dinner.

Dislikes

Office politics and partiality by few seniors. Paid leaves not granted sometimes and salary deduction for the same if not reporting to office after informing won't be able to report as put of town or exam work to be done.

Likes

If u can speak quite good English then u will be selected easily in any process and also if u didn't get selected that's bcz ur communication is not good enough or u r pretty much smarter then the interviewer, this was my personal exp during interview.

Dislikes

...they will ask u some nonsense docx, the company don't believe in digitalization. Fr some process the salary they r offering fr freshers and experienced r same :)

Likes

Just the salary and brand name and nothing else.

Dislikes

Poor work culture, there is no sense of work life balance. Roaster is shared on saturday. You dont even know what week off you will be getting in next week. Rotational shift is just for the name. Once you get little bit experience, you will be shifted to night shift and then there will be no limit of when your shift will be changing. Management always say that we are working on it but there is no difference. If you are sick then you are not allowed to take leave. If you take one day leave then you management will make you fee that because of you the scores are going down and we have lost a huge amount of business. Which is not true, if a company with that big number of employees then this excuse makes no sense. It will automatically get you into depression with time.