Guardian India Customer Service Analyst salaries in New Delhi

Likes

Saturday and Sunday fixed off.

Dislikes

.... Delivery manager just come to office for their salary, rest it is explanatory. Salary package is low and no incentives. Most of the tenured staff has left and is now filling by fresh college people who have been hired at very low package. They give so much attention to cost cutting. It even lead to no guards and making the male employees take the last drop if there was a female staff. The male employee had to sign electronic consent. After a lot of unrest it was removed. But what an unhealthy environment to make male employees do that just to avoid the guards.

Likes

Can drivers were good.

Dislikes

...work on an average 10 hours daily instead 8 hours working as per company policy. People are not getting pay out pay extra 2 hours if someone denied or not able to do then company fired hime and put xyz resion.

Likes

The work environment is cool and culture promotes ownership and overall skill development. Also have a nice cafeteria in office however after lockdown mostly WFH is preferred. Overall workplace is nice.

Dislikes

Salary is decent but could be more competitive with respect to industry. Rest everything is good.

Likes

Politics by all level of employees - Board members are the masters

Dislikes

Career growth, Salary, Learning, Work Environment, Work-life balance, Satisfaction are the words for the imagination. these words are meant to be flatterers or the higher management. I was in EDI team but to be very precise, the work is to validate data which is similar to Customer Support / Data Entry Operator profile. In Guardian India, EDI is totally an Operations profile but internally they'he marked as IT so that they can fool others and hire them. In a similar way EDI manager (Mr. Rahul Paliwal) says that he's not an IT person has the designation as "Senior Delivery Manager - IT". This is all done to trap new hires and play with them.

Likes

The company is employee centric in terms of letting them put there views and points forward. Our suggestions are valued. There are various activities that are being organized that encourages us to be in office, and have fun with out teams along with the work we do. Facility of cab which is provided is good one. The working environment is good which makes it great place to work.

Dislikes

... months time period eligibility criteria if reduced to 12 months would be great. Salary package offered is little low. If it is the same, so atleast one time meal during the shift hours can be offered by the campus.