FirstCry Customer Success, Service & Operations Department Salaries in Indore

Likes

Working at firstcry.com was incredibly rewarding due to its fast paced environment and customer centric approach. I enjoyed being part of a team facused on delivering exceptional service to parents and families, where every action directly impacted customer satisfaction.

Dislikes

Not getting diwali bonus

Likes

Nothing

Dislikes

-They don’t provide full salary as committed. They will give a meal card forcefully and give 2k salary in that card and show it as food allowance this was not informed -They don’t provide petty cash on time Its always delay by more than 1 month and force to celebrate customers bday on store they want manager’s to spend from their pocket. When we take follow up from RM and AOM they say there is only one guy working for it and we have so many stores thats y it gets delayed. You will get with in 2-3 days and then it keeps getting delayed -While joining they say about incentives which my team have never received -AOM switch off their phones on sunday -And they dont give any authority to managers Even the team attendance goes for approval to AOM directly -Manager cant give discounts without AOM approval -If manager say something to the CRO and if the CRO complains then all HR and AOM will blame the manager without knowing the true story. -Zero support from the management.

Likes

...is good and very helpful. It is like platform for Freshers to learn new skills. Salary will credited in time. HR team is very helpful.

Dislikes

Overall It was good .

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

I find some issue but don't want to explain It's ok....

Likes

It is defintely a good company with a lot to learn about products. And the salary package wise is also good.

Dislikes

The work culture is very bad, as the Managers are given unnecessary pressure on sales and other KPIs. People are asked to open the stores late at night if the sale is less. No resolutions are being given for any problems and lastly even with follow ups the managers and staff are responsible