Dot & Key Senior Customer Service Executive salaries in India

Likes

The salary structure and appraisal is good.

Dislikes

1. Work-Life Balance Employees who provide work support from home, especially during weekends, often face challenges in maintaining a proper work-life balance. Suggestions: Introduce an hourly payment option or provide compensatory offs for those working on weekends or beyond regular hours. Implement time flexibility for such employees, allowing them to adjust their schedules to balance personal and professional commitments more effectively. Establish clear boundaries for after-hours work to minimize unnecessary disruptions during personal time. 2. Canteen Area Capacity The current canteen area seems insufficient to accommodate all employees during peak times. This results in delays and inconvenience for many. Suggestion: Expanding the canteen area or implementing staggered lunch timings could ensure that employees can have their meals comfortably and on time. 3. Staff Behavior There have been instances where staff behavior was not professional, which could negatively impact overall management and workplace harmony. Suggestion: Regular training on interpersonal skills and professional conduct can help maintain a positive environment. 4. Team Leaders and Coordinators In some cases, the behavior of team leaders and coordinators has been less than ideal, which can affect team dynamics and productivity. Suggestion: Conducting periodic leadership training programs and fostering open feedback channels might address these concerns effectively.

Likes

1. Salary Structure & Benefits: Dot & Key Offers a well-structured salary plan that is Competitive and ensures employees are rewarded fairly for efforts. 2. Learning Marketing Strategies as part of Development: Dot & Key provides exposure to advanced marketing strategies boosting growth and building Valuable career skills.

Dislikes

1. Poor Work-Life Balanced: They Provide two alternative Saturdays off but they spoil other Saturdays by making employees work. Additionally during sales periods. If you work on your two days off, you get one compensatory off, but even for that day they are calling or mailing you for work. 2. Management lacks technical expertise but takes on technical leadership roles, This creates challenging collaboration and Understanding, clearer communication channels or support could help bridge these gap effectively.

Likes

As a growing brand, Dot & Key likely offers various professional development opportunities, enabling employees to grow in their careers and take on new challenges.

Dislikes

...ication channels or additional support to bridge these gaps more effectively. 2.The current salary payment schedule, which falls on the 7th of each month. I believe that aligning salary payments with the last working day of the month would be more efficient and allow for better consistency and predictability in managing personal finances.

Likes

...ing new skills 2. Ample amount of growth opportunities 3. Proper work culture 4. Competitive salary and benefits 5. In-hand exposure of working with Industry experts

Dislikes

Nothing to dislike as of now

Likes

Good and supportive co-workers.

Dislikes

...enced top management, unsupportive HODs and even worst HR. No work life balance. Employees are forced to work overtime without pay or benefits.