Dot & Key Customer Care Executive salaries in India

Likes

The salary structure and appraisal is good.

Dislikes

1. Work-Life Balance Employees who provide work support from home, especially during weekends, often face challenges in maintaining a proper work-life balance. Suggestions: Introduce an hourly payment option or provide compensatory offs for those working on weekends or beyond regular hours. Implement time flexibility for such employees, allowing them to adjust their schedules to balance personal and professional commitments more effectively. Establish clear boundaries for after-hours work to minimize unnecessary disruptions during personal time. 2. Canteen Area Capacity The current canteen area seems insufficient to accommodate all employees during peak times. This results in delays and inconvenience for many. Suggestion: Expanding the canteen area or implementing staggered lunch timings could ensure that employees can have their meals comfortably and on time. 3. Staff Behavior There have been instances where staff behavior was not professional, which could negatively impact overall management and workplace harmony. Suggestion: Regular training on interpersonal skills and professional conduct can help maintain a positive environment. 4. Team Leaders and Coordinators In some cases, the behavior of team leaders and coordinators has been less than ideal, which can affect team dynamics and productivity. Suggestion: Conducting periodic leadership training programs and fostering open feedback channels might address these concerns effectively.

Likes

Good and supportive co-workers.

Dislikes

...enced top management, unsupportive HODs and even worst HR. No work life balance. Employees are forced to work overtime without pay or benefits.

Likes

...om a competitor brand hence she had knowledge in what she does. Learnt from her. Salary was good

Dislikes

Let me make a list: 1. The office is horrible. No AC in a humid city like Kolkata. The office space is small 2. The founder doesnt know what he wants, he is a manchild with a lot of money! No vision, only wants to do what competitor brands do. HIGH Levels of baseless Favourism. No professionalism, bangs the table and screams in meetings just because he doesnt like copies. Comes back to what he had already approved within 2days No approval on timely basis. Extensively rude. 3. There isn’t any management, HR ethics is absent. They will change places if they suspect you bonding with your collegue next to you, yeah right! Welcome to school. HR policies are shit, no employee benefits , no welness program. 4. Attrition rate is so high

Likes

There is nothing like about this company.

Dislikes

There is leaning scope and no career growth. The company is not for it guys , if you are not good books then the company will be hell for you . The hr has no opinion or say about anything the management has the last say .

Likes

Nothing, its a sadistic, pathetic organisation, where the current HRs are puppet of the management, you get no help from them as they are also clueless.

Dislikes

Everything, as lots of politics and favoritism goes on in the organization. You will learn nothing except taking stress. They are really good at HIRE & FIRE.