Croma Customer Service Manager Salaries by 30+ Employees (Updated 2025)

2 - 10 years exp.

₹1.9 Lakh - ₹8.7 Lakhs

Salary of majority employees

30% less than the average Customer Service Manager Salary in Retail Companies for 2 - 10 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 2 - 10 years exp. (23 salaries)	₹2.3 L/yr - ₹8.7 L/yr
Sales & Business Development Customer Service Manager Salary 5 - 9 years exp. (4 salaries)	₹1.9 L/yr - ₹3.5 L/yr
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Quality Assurance Customer Service Manager Salary 9 - 10 years exp. (AmbitionBox Estimate)	₹7 L/yr - ₹10 L/yr

Last Updated: 22 Feb 2025

Companies similar to Croma for Customer Service Manager

Company name	Avg Annual Salary	Open Jobs
Future Group Customer Service Manager Salary 0 - 10 years exp. (14 salaries)	₹2.1 L/yr - ₹5 L/yr 24% less
Big Bazaar Customer Service Manager Salary 0 - 12 years exp. (8 salaries)	₹3.3 L/yr - ₹4.5 L/yr 9% less
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Metro Cash & Carry Customer Service Manager Salary 3 - 8 years exp. (6 salaries)	₹1.6 L/yr - ₹5.1 L/yr 33% less
Reliance Digital Customer Service Manager Salary 2 - 3 years exp. (5 salaries)	₹1.2 L/yr - ₹4 L/yr 46% less
Vijay Sales Customer Service Manager Salary 2 - 7 years exp. (5 salaries)	₹2.5 L/yr - ₹4.5 L/yr 20% less
DMart Customer Service Manager Salary 17 - 20 years exp. (4 salaries)	₹17.5 L/yr - ₹19.5 L/yr 347% more
Fabindia Customer Service Manager Salary 7 - 9 years exp. (4 salaries)	₹3.2 L/yr - ₹4.1 L/yr 15% less
Lifestyle Customer Service Manager Salary 2 - 7 years exp. (4 salaries)	₹2.2 L/yr - ₹3 L/yr 36% less
Shoppers Stop Customer Service Manager Salary 5 - 8 years exp. (3 salaries)	₹2.9 L/yr - ₹3.3 L/yr 31% less
Decathlon Customer Service Manager Salary 1 - 4 years exp. (3 salaries)	₹3 L/yr - ₹7 L/yr 20% more
Star Bazaar Customer Service Manager Salary 0 - 11 years exp. (3 salaries)	₹1 L/yr - ₹4.5 L/yr 26% less
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Landmark Group Customer Service Manager Salary 3 - 14 years exp. (3 salaries)	₹3.9 L/yr - ₹9 L/yr 10% more

Customer Service Manager salary at Croma ranges between ₹1.9 Lakh to ₹8.7 Lakhs per year for employees with experience between 2 years to 10 years. Salary estimates are based on 38 latest salaries received from various employees of Croma.

Experience wise Croma Customer Service Manager salaries

Last Updated: 22 Feb 2025

Experience	Avg Annual Salary
2 years (3 salaries)	₹2.5 L/yr - ₹6 L/yr
3 years (AmbitionBox Estimate)	₹3.2 L/yr - ₹4.1 L/yr
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4 years (5 salaries)	₹1.9 L/yr - ₹6.3 L/yr
5 years (9 salaries)	₹1.9 L/yr - ₹4.5 L/yr
6 years (4 salaries)	₹2.3 L/yr - ₹6 L/yr
7 years (3 salaries)	₹4.1 L/yr - ₹6 L/yr
8 years (3 salaries)	₹3.1 L/yr - ₹6 L/yr
9 years (5 salaries)	₹2.4 L/yr - ₹8.7 L/yr
10 years (4 salaries)	₹4.5 L/yr - ₹10 L/yr

View all

Similar Designation salaries in Croma

Customer Service Officer Salary

(6 salaries)

₹2.5 L/yr - ₹3.5 L/yr

Customer Service Associate Salary

(85 salaries)

₹1.44 L/yr - ₹4.2 L/yr

Customer Service Executive Salary

(165 salaries)

₹1.5 L/yr - ₹4 L/yr

Customer Relationship Manager Salary

(6 salaries)

₹2.3 L/yr - ₹3.5 L/yr

Customer Service Representative Salary

(34 salaries)

₹1.6 L/yr - ₹3.5 L/yr

Customer Care Executive Salary

(11 salaries)

₹1.5 L/yr - ₹4.25 L/yr

Customer Support Associate Salary

(6 salaries)

₹1.75 L/yr - ₹4 L/yr

Branch Manager Salary

(AmbitionBox Estimate)

₹7.3 L/yr - ₹9.3 L/yr

Service Engineer Salary

(5 salaries)

₹1.78 L/yr - ₹3.4 L/yr

Customer Support Executive Salary

(21 salaries)

₹2.15 L/yr - ₹5.5 L/yr

Top skills at Croma for Customer Service Manager

Quality Check Customer Satisfaction Quality Audit Store Operations After Sales Service Communication Skills Customer Service Management Leadership Skills Quality Analysis Customer Service Operations Quality Management After Sales Support Customer Service Service Operations Management MS Office

Salary related reviews for Croma

3.3

Rated by 10 employees for salary & benefits

Sales Executive in New Delhi

Full Time

Merchandising, Retail & eCommerce Department

2.0

• posted on 19 Nov 2024

1.0

for Salary and Benefits

Likes

...e and they are not good on this platform because there is to much prices issues. I tell you one thing if you are a customer and you select a Washing machine and told them the croma staff that give me a best discount i want this and you talk to your manager that customer want a discount and you now what he said his firt word is there any warrant yes or no if you say i have pich him warranty and he is not interested to take warranty so your manager didn't give you best price most of the time because he has pressurised with store manager and store manager pressurised with the cluster manager so this is not a way of selling products if customer need a warranty so he will Definitely take it and if you pressurised him to take warranty so he fells uncomfortable and he will left to your store and he will not coming again Definitely So please please make it on a proper manner way and please respect your staff and incrise ther salaries because they cany service on that much salary If i tell you that you are join croma as a sales staff and your salary is fresher 11500 and experience 16500 could you service in a month because your personal pocket money i thing 5000 minimum what salary you provide to your family your house retn 5000 your electricity bill 1300 and your rasion bill 5000 minimum and if in your family member have any illness or other problems so you can not manage your life is going to hell so please incrise croma staff salary Atlisit 24500 please guise try to understand. Thank you

Dislikes

Please read above mentioned

Salary - Bad

+4 more

Sales Executive in Vasco Da Gama

Full Time

Sales & Business Development Department

1.0

• posted on 28 Sep 2024

1.0

for Salary and Benefits

Likes

It's good only for customer not for staff

Dislikes

Too much mental stress less pay continuously cost cutting many left the job switched to other companies for last 2 year only 300rs increment more than mentioned working hours and multi job roles you have to do everytime manager threatens if we don't do it than he will fire or issue warning letter work culture is too bad.

Salary - Bad

+5 more

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Other Department

5.0

• posted on 23 Aug 2022

1.0

for Salary and Benefits

Likes

It Head ache job.

Job security - Excellent

Dislikes

No salary increment. Freshers are paid more salary than the experienced ones. Appraisals are like 500/- to 2500/- per year depending upon who plays best politics in it. Daily Sales pressure will be there from managers.

Salary - Bad

+4 more

Customer Service Executive in Hyderabad / Secunderabad

Other Department

5.0

• posted on 21 Aug 2021

3.0

for Salary and Benefits

Likes

I like the most with the company are culture and their respective mania at all kind of positions. And a guy also can improve at various stages, simply am happy.

Skill development - Excellent

+3 more

Dislikes

Any employee can work for the salary and annual increments i dislike these two categories.

Promotions - Poor

Customer Service Executive in New Delhi

Other Department

5.0

• posted on 08 Aug 2020

5.0

for Salary and Benefits

Likes

...work for a company like Infiniti retail..in pandemic they withstand with us ..they provide our salary on time without a delay ..and till now for our safety they ask us to report store on alternate days for maintain distance on store floor ..

Salary - Excellent

+6 more

Dislikes

No dislikes

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a manager - business analyst

Shifting from Bangalore to Hyderabad

I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts

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Croma Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Croma ?

The average salary of a Customer Service Manager at Croma in India typically ranges from ₹1.9 Lakhs to ₹8.7 Lakhs per year, depending on experience (from 2 years to 10 years).

The top 10% of Customer Service Manager at Croma earn more than ₹8.4 Lakhs per year, and the top 1% earn over ₹10.0 Lakhs per year. Customer Service Manager Salaries at Croma can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 30+ Croma employees in India.

What is the estimated take home salary of a Customer Service Manager at Croma in India?

The estimated take-home salary of a Customer Service Manager at Croma in India typically ranges from ₹31,349 to ₹32,643 per month. This is based on the average salary range of ₹1.9 Lakhs to ₹8.7 Lakhs per year for employees with experience ranging from 2 years to 10 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 30+ salaries received from various employees of Croma. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Manager at Croma ?

To be a Customer Service Manager at Croma in india, the key skills required include:

- Quality Check
- Customer Satisfaction
- Quality Audit
- Store Operations
- After Sales Service

These skills are highly valued at Croma and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Croma for Customer Service Manager in India?

DMart	₹17.5 Lakhs to ₹19.5 Lakhs per year
Decathlon	₹3.0 Lakhs to ₹7.0 Lakhs per year
Landmark Group	₹3.9 Lakhs to ₹9.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Croma, depending on the role and experience level.

What is the salary of a Customer Service Manager in companies similar to Croma in India?

The salary of a Customer Service Manager at companies similar to Croma in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Big Bazaar	₹3.3 Lakhs to ₹4.5 Lakhs per year
Fabindia	₹3.2 Lakhs to ₹4.1 Lakhs per year
Vijay Sales	₹2.5 Lakhs to ₹4.5 Lakhs per year
Future Group	₹2.1 Lakhs to ₹5.0 Lakhs per year
Star Bazaar	₹1.0 Lakhs to ₹4.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Manager at Croma in India?

The salary growth for a Customer Service Manager at Croma depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager can expect the following growth trajectory at Croma:

Experience	Average Salary Range
2 years	₹2.5 Lakhs to ₹6.0 Lakhs per year
3 years	₹3.2 Lakhs to ₹4.1 Lakhs per year
4 years	₹1.9 Lakhs to ₹6.3 Lakhs per year
5 years	₹1.9 Lakhs to ₹4.5 Lakhs per year

and so on.

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Croma Customer Service Manager Salaries

Croma Customer Service Manager salary in India ranges between ₹1.9 Lakh to ₹8.7 Lakhs with an average annual salary of ₹. Salary estimates are based on 38 Croma latest salaries received from various employees of Croma.