Concentrix Corporation Service Desk Analyst salaries in Gurgaon / Gurugram

Likes

It was great working and being apart of Convergys. I actually took a break in 2012 and rejoined Convergys in 2013, It was great being a part of Convergys, I learnt a lot in my career experience, I made good Friends and Colleagues, Working Environment was very Friendly.

Dislikes

The Only concern was the Company stopped the Annual Hike or raise in Salary, So no more growth and it was very difficult for growth as well.

Likes

Good opportunity for the freshers to get the exposure of the mnc company and their culture, and also earn incentives, good amenities and facilities

Dislikes

Management is a big failure, no promotion, salary is too less to survive, company is only good for taking an experience. People working in this company from so many years are dumb and they are out of there mind, living a delusional life.

Likes

Nothing is there to like. only you will get the salary on time.

Dislikes

During the hiring process, promises were made that were not kept. The salary is insufficient for the workload, and there is no clear future growth within the company. If you stand up for your rights against management, they will often create problems for you, harassing or even blackmailing you. In the end, you either have to resign or be terminated. There is no job security here.

Likes

Concentrix was a great company to work with, great management and leaders They provide 100% job security, even at the time of business rampdown they provided employment to everyone not a single person was asked to resign.

Dislikes

Salary, only reason why I resigned from the job was the salary, the salary that they are offering at Ranchi location is very less. I worked there for around 3 years starting salary was 10000 and after 3 years the increment that they made was us just 4000 In which even I promoted once.

Likes

Job security

Dislikes

...as become the norm, further eroding personal time and creating undue stress. 2. Salary & Benefits: The fixed salary is noticeably below industry standards, and the issue of nonpayment for overtime work is concerning. Employees are often forced to work beyond their shifts without adequate compensation. Policies like "Blackout Days," introduced during festivals to restrict leave, exacerbate dissatisfaction. Even taking sick or emergency leave is an ordeal, with managers expecting prior notice for unforeseen circumstances—an unreasonable expectation in any work environment. 3. Promotions/Appraisal: Annual appraisals are more of a myth at Concentrix. Despite being a top performer, I received only a 2% salary increase over two years. The company frequently modifies its policies to limit employee eligibility for appraisals, creating frustration and dissatisfaction among the workforce. 4. Skill Development/Learning: There are no avenues for skill development or professional growth. The demanding work environment leaves no time or opportunity for employees to enhance their skills or broaden their knowledge base. 5. Work Satisfaction: Work satisfaction is minimal, especially for those in operations. Employees are treated more like machines than humans, with frequent and impractical changes to KPIs driven by client demands. This creates a high-pressure environment and leaves employees feeling unvalued and unsupported. 6. Company Culture: The company culture is riddled with bias, especially when it comes to growth and promotions. Favoritism is prevalent, and deserving employees often find themselves overlooked for career advancement. Conclusion: Overall, Concentrix has significant room for improvement in multiple areas, particularly in addressing labor law compliance, employee well-being, and fairness in workplace policies. While the company may have its strengths, my experience has been overwhelmingly negative, and I cannot recommend it to those seeking a balanced and fulfilling work environment.