Concentrix Corporation Customer Representative salaries in Gurgaon / Gurugram

Likes

One can find the colleagues to be very refined human beings, They will help you with all their hearts, Yes there are some exceptions but overall people there are helpfull, For me my manager is like elder brother to me, Supported me every time never felt like i'm working under someone, Was very knowledgeable and kind human, You will find most of the managers kind, Yes there are exceptions. I liked working at concentrix under my manager, Hope everyone get's a manager like him. He was the only reason i stayed in that company for long. Company values you and they try their best to cope with you, If you want a leave there are chances you will get it on time, Depends on your manager too but its on good side for this company. Company do values about our cultures and they celebrate indian festivals too.

Dislikes

I will start with the pay, The salary offered at concentrix is trending on a lower scale comparing to other mnc's. Long working hours and unmanageable rotational shifts. Management team is a bit lazy to get you work done. Lack of growth is one of the major issues. Politics the termite that eats so many brains there.

Likes

Job security

Dislikes

...as become the norm, further eroding personal time and creating undue stress. 2. Salary & Benefits: The fixed salary is noticeably below industry standards, and the issue of nonpayment for overtime work is concerning. Employees are often forced to work beyond their shifts without adequate compensation. Policies like "Blackout Days," introduced during festivals to restrict leave, exacerbate dissatisfaction. Even taking sick or emergency leave is an ordeal, with managers expecting prior notice for unforeseen circumstances—an unreasonable expectation in any work environment. 3. Promotions/Appraisal: Annual appraisals are more of a myth at Concentrix. Despite being a top performer, I received only a 2% salary increase over two years. The company frequently modifies its policies to limit employee eligibility for appraisals, creating frustration and dissatisfaction among the workforce. 4. Skill Development/Learning: There are no avenues for skill development or professional growth. The demanding work environment leaves no time or opportunity for employees to enhance their skills or broaden their knowledge base. 5. Work Satisfaction: Work satisfaction is minimal, especially for those in operations. Employees are treated more like machines than humans, with frequent and impractical changes to KPIs driven by client demands. This creates a high-pressure environment and leaves employees feeling unvalued and unsupported. 6. Company Culture: The company culture is riddled with bias, especially when it comes to growth and promotions. Favoritism is prevalent, and deserving employees often find themselves overlooked for career advancement. Conclusion: Overall, Concentrix has significant room for improvement in multiple areas, particularly in addressing labor law compliance, employee well-being, and fairness in workplace policies. While the company may have its strengths, my experience has been overwhelmingly negative, and I cannot recommend it to those seeking a balanced and fulfilling work environment.

Likes

Only salary part

Dislikes

Company's environment is ridiculous as no higher management is going to support you. HR specially DIPALI CHAUDHARY is she very rude. She use to say things will remains confidential then the whole floor comes to know about the conversation between agent and HR.

Likes

Good ambience in office Generally managers and supervisors appear to be supportive and caring Show off

Dislikes

...supervisors actually. No work life balance. they can call you to office anytime. poor salary : they collect around 10 times for a resource from client and pays only 10% cannot take breaks on your own . Cannot take leaves and it also gets approved even if you plan months in advance. if you fall ill in the office they will not let you go to hospital or to the doctor unless your shift is over. If you raise complaint against any senior you will be barred for promotions etc. Office cabs take atleast 1 hour to depart after the shift.

Likes

Leaves policies good never hold employees salary . Very low Pressure

Dislikes

My biggest mistake to give my golden period they don't deserve stable employees because after 10 yrs salary increment is too low as compared to other organisations, IJP only valid for those have skills to buttering gossips with senior, those employees keep happy to senior from anyway except work, Don't stay a long time without permotion always make short time goal with this company, If you are tenure then no one recognised you , now you are a machine only for them .