CareEdge Ratings Customer Success, Service & Operations Department Salaries in Mumbai

Likes

good to learn helpful seniors and managers

Dislikes

one of the worst pay master in terms of salary and other benefits.HR is keen on recruitment of new employees rather than retain well established and proven individuals.

Likes

Overall culture is average with hybrid option availability.

Dislikes

...Too much low salary in comparison to work load. Low increment at analyst level. No pay parity amongst the employees. Case execution preference over case process and understanding. Immediate senior level does not have the requisite of expertise in handling a team or a case.

Likes

Learning

Dislikes

...offered 19lac pa. Tier 2/3 institute got 11lacs pa. Lets see FY24 attrition. If you are joining please negotiate better salary prior joining because once you are in there is no way to increase that unless you join another company. Only join if you can bear the pain of disparity among.

Likes

Initial learning phase

Dislikes

No value of the existing employees, bad pay No work life balance No leisure or fun activities (participation not allowed even if they're organised), only work No appreciation for work done No rest even on weekends or holidays applied for months back No freedom to take leaves when required, you can only fall sick when your manager permits you to No WFH allowed in some teams No flexibility of reporting time Micromanagement at its peak Not much learning once trained, cases are just executed to complete before deadlines

Likes

There are a lot of opportunities to learn and grow at this company. It's a client-facing role where you get to interact with mid- to large-corporate senior-level management and get to understand their business on a deep level.

Dislikes

The salary disparity between different employees working at the same position is high. Plus the increments offered are way below industry standards.