AU Small Finance Bank Customer Service Officer salaries in India (Updated 2025)

Likes

Bank reputation was good, also policy good. I appreciate for banking hours was (branch closing) 07:30pm. For family, friend or personal time' space.

Dislikes

But existing employee (good experience) salary according to new joining employee was very low. And staff shorting or leave applying so far. At the time my 28+ pl or 3 sick leave not used. Incase leave system not.

Likes

Being a small finance bank, it gives prompt response to customer since daily walk in to the main branch in Bangalore is 3-4 customers (at the max)

Dislikes

...have any say before sales department. They ask to come to work even on holidays. Line Manager has all the power to hold fixed salary. He may choose to hold upon achieving monthly targets. Over all, not at all recommended for work.

Likes

They give complete ownership of thing which is challenging at times and helps one grow fast

Dislikes

...lease appraisals very very late and you can’t expect decent hike or promotion. There is so standardisation of role and salary/ grade it’s pathetic. And attrition is sky rocketing here

Likes

Good working experience.

Dislikes

salary is very low. Work load is very much. Bank have to provide petrol allowance to the sales executive. On every 4th saturday and sunday their is working day. Employee promotion chances is very low in the bank.

Likes

It gives opportunity to share our employees and it can be implemented with modification

Dislikes

Employee retention is done by condition and it became trend to hike salary and grades. But it create chaos with employee who are working hard