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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Gurgaon / Gurugram
Customer Success, Service & Operations

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American Express Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram

based on 963 latest salaries
Designation Avg Annual Salary Open Jobs

Director

14 - 18 years exp. · Gurgaon / Gurugram (3 salaries)
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₹31 L/yr - ₹1 Cr/yr

Credit Analyst

5 - 7 years exp. · Gurgaon / Gurugram (3 salaries)
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₹6.9 L/yr - ₹11 L/yr

1 job opening

Team Coach

6 - 8 years exp. · Gurgaon / Gurugram (3 salaries)
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₹9.7 L/yr - ₹12 L/yr

Senior CCP

1 - 4 years exp. · Gurgaon / Gurugram (3 salaries)
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₹4 L/yr - ₹6.2 L/yr

Senior Support Associate

4 - 6 years exp. · Gurgaon / Gurugram (3 salaries)
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₹5.5 L/yr - ₹6.8 L/yr

Customer Service Associate

3 - 6 years exp. · Gurgaon / Gurugram (3 salaries)
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₹5.4 L/yr - ₹8 L/yr

1 job opening

Team Manager Operations

10 - 12 years exp. · Gurgaon / Gurugram (3 salaries)
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₹17 L/yr - ₹20.4 L/yr

Customer Service Representative

1 - 4 years exp. · Gurgaon / Gurugram (3 salaries)
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₹4 L/yr - ₹8.6 L/yr

Senior Business Analyst

5 - 6 years exp. · Gurgaon / Gurugram (3 salaries)
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₹8.1 L/yr - ₹17.8 L/yr

Senior Customer Care Associate

3 - 5 years exp. · Gurgaon / Gurugram (3 salaries)
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₹5 L/yr - ₹5.4 L/yr

Senior Process Manager

7 - 11 years exp. · Gurgaon / Gurugram (3 salaries)
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₹21.2 L/yr - ₹22.8 L/yr

Retention Executive

2 - 5 years exp. · Gurgaon / Gurugram (3 salaries)
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₹4.2 L/yr - ₹4.6 L/yr

Learning Specialist

2 - 7 years exp. · Gurgaon / Gurugram (3 salaries)
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₹5 L/yr - ₹10.5 L/yr

Customer Support Associate

1 - 3 years exp. · Gurgaon / Gurugram (3 salaries)
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₹4.7 L/yr - ₹7.8 L/yr

Senior Customer Service Associate

0 - 3 years exp. · Gurgaon / Gurugram (3 salaries)
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₹5.3 L/yr - ₹7 L/yr

Manager Financial Analyst

7 - 9 years exp. · Gurgaon / Gurugram (3 salaries)
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₹10.1 L/yr - ₹16.1 L/yr

Senior Accounting Analyst

5 - 6 years exp. · Gurgaon / Gurugram (3 salaries)
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₹7 L/yr - ₹8.5 L/yr

Lead Account Protection Specialist

4 - 10 years exp. · Gurgaon / Gurugram (3 salaries)
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₹6 L/yr - ₹10 L/yr

Master Reconciliation Analyst

3 - 4 years exp. · Gurgaon / Gurugram (3 salaries)
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₹4.3 L/yr - ₹5 L/yr

Senior Customer Service Analyst

1 - 3 years exp. · Gurgaon / Gurugram (3 salaries)
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₹6 L/yr - ₹7.3 L/yr

Last Updated: 6 Feb, 2025

What people are saying about American Express

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vigorousmachine
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4d
works at
Infosys Consulting
Help Me Decide
YOE: 6.5, Domain: Management Consulting CCTC: 30 LPA (24LPA + 6LPA) Current Company: Infosys Consulting Have Two Offers in hand?, Which One should I pick? One from Infosys Consulting for Onsite (UK - London) Fixed: 52000 Pounds + 13000 Pounds Variable Another from American Express (band 35), Gurgaon CTC:42.8 LPA Fixed:36.4 LPA + Rest Variable
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Salary related reviews for American Express

4.2

Rated by 407 employees for salary & benefits

Senior Analyst in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 30 Dec 2024
5.0
 for  Salary and Benefits

Likes

Amex is the best company I have ever worked with, work culture, flexibility, compensation, management etc everything is superb

read more
  • Salary - Excellent
    • +6 more

Dislikes

Amex few HR's never reply or help, when Amex ex -employee want to rejoin Amex they should help them by providing support & feedback needed. They should reply on time.

read more

Senior Executive in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 22 Jun 2024
3.0
 for  Salary and Benefits

Likes

Infrastructure is fabulous Salary and perks are good

Dislikes

Working culture is not that good people always doing butter to their superior to get promotion. Career growth is very slow people are waiting for opportunities from 4-5 years.

read more
  • Job security - Bad
    • +2 more

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 20 Sep 2024
3.0
 for  Salary and Benefits

Likes

just the pay as the pay is terrible in BPO so AMEX is paying okay in terrible

read more

Dislikes

everything, training is for namesake only. they would put you on calls for full shifts just out of training. Trainers are lazy, coaches are cheap, managers are bully. They tricked me saying I can come back after 3 months as I requested an extension for WFH but when I reappeared for getting hired I was informed I am not eligible. And I found myself jobless due to the trickery of AMEX management.

read more
  • Skill development - Bad
    • +5 more

Customer Service Associate in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 06 Nov 2023
5.0
 for  Salary and Benefits

Likes

Salary is good in comparison to other companies

  • Salary - Excellent
    • +1 more

Dislikes

Management works with political mindset, they would always try to make people work as much as possible. They have an L rating in place which would demand you to work extra than your assigned works.

read more
  • Job security - Bad
    • +4 more

Senior Fraud Analyst in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 19 May 2023
3.0
 for  Salary and Benefits

Likes

Salary and benefits are good. Leaves Criteria Incentives Location ans brand name

read more
  • Job security - Good

Dislikes

Toxic work culture Utter politics No work life balance Micro Management Harassment is common and if you complain HR they take months and then stop answering your calls

read more
  • Promotions - Poor
    • +1 more
see more salary related reviews

American Express interview questions by designations

Analyst (29)Business Analyst (15)Management Trainee (14)Software Engineer (12)
View all 341 interview experiences

Know more about American Express Gurgaon / Gurugram

More about working at American Express
golden leaf award

#4 Best Large Company - 2022

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#1 Best Large Financial Services Company - 2022

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#18 Best Large Company - 2021

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American Express Salary FAQs

How much does American Express pay per year?
The average American Express salary ranges from approximately ₹1.3 Lakh to ₹3.1 Lakhs per year for a Guest Relation Executive and ₹40 Lakhs to ₹1.2 Crore per year for a Director Engineering. Salary estimates are based on 963 American Express salaries received from various employees of American Express. American Express employees rate the overall salary and benefits package 4.2/5 stars.
What is the highest salary in American Express?
The highest-paying job at American Express is a Director Engineering with a salary of ₹40 Lakhs to ₹1.2 Crore per year. The top 10% of employees earn more than ₹31.69 lakhs per year. The top 1% earn more than a whopping ₹80 lakhs per year.
What is the minimum salary in American Express?
Minimum salary at American Express depends on the role you are applying for. For Business Development Executive the minimum salary is ₹2 Lakhs to ₹5.3 Lakhs per year, and for Lead Analyst the minimum salary is ₹4 Lakhs to ₹13 Lakhs per year and so on.
What is the salary package for freshers in American Express?
The average salary at American Express for freshers varies from ₹2 Lakhs to ₹4.2 Lakhs per year for Business Development Executive and ₹10 Lakhs to ₹25 Lakhs per year for Risk Analyst.
What is the notice period at American Express in Customer Success, Service & Operations Department in Gurgaon / Gurugram?
According to AmbitionBox, 65% of the American Express employees in Customer Success, Service & Operations Department in Gurgaon / Gurugram reported a notice period of 1 Month, 22% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 673 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at American Express , Gurgaon / Gurugram is INRunlock blur . Salary estimates are based on 963 American Express latest salaries received from various employees of American Express.

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