Premium Employer

i

This company page is being actively managed by Alorica Team. If you also belong to the team, you can get access from here

Alorica Verified Tick

Compare button icon Compare button icon Compare
3.1

based on 537 Reviews

filter salariesFilter salaries by
Designation
Experience
Location
Quality Assurance

Clear (1)

Alorica Quality Assurance Department Salaries in India

based on 61 latest salaries
Designation Avg Annual Salary Open Jobs
3 years exp. (AmbitionBox Estimate)
unlock blur

₹3.1 L/yr - ₹3.9 L/yr

Last Updated: 15 Dec, 2024

Salary related reviews for Alorica

2.2

Rated by 10 employees for salary & benefits

Full Time

 · 

Quality Assurance Department

1.0
  •  posted on 16 Nov 2024

1.0
 for  Salary and Benefits

Likes

Nothing to like,, just the people who I worked with..

Dislikes

...in other sites.. If you want to do timepass - this is the best company to join.. catch bucket and get good pay even tho u do very less work.. If u are someone who wants to grow, take a U turn ASAP..

read more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 01 Feb 2024

1.0
 for  Salary and Benefits

Likes

Nothing, but made true friends.

Dislikes

... In Dec. 2022 i got selected for a process which at that time had just came in. So company was hiring people in a pace and offering very very very low Salary/CTC. They didn’t considered the previous experience’s of people and didn’t even thought of matching their previous CTC with the new one. Same happened to me, got hired in the flock because at that time i was also not financially stable and there were few ups and downs. I was in the pilot batch(the starting batches of the process). So as the process was new none of the employees or TM’s knew how the process worked and no one was familiar with the tools. Even the trainers didn’t knew what all things were there and how to use certain tools. Then, the day came when we had to start taking calls and resolve customers queries. Everyone was tensed because no one knew what we have to do and how to do. We all were 4-5 batches who took the calls for the first time in that process and it just was like hell. No one knows what to do how to do and plus customers are yelling at us because we are unable to resolve their concerns. Due to lack of process knowledge in trainers and the agents almost 20-30% of the agents left the company without any notice. Which I guess was a right decision for them at that time as we were not taught anything in our training. Now, as the management saw that many people are resigning they came up with a hefty incentive plan which was just for 2 days because there was a lot of call rush. Me being in a need (because my pocket money was stopped by my parents😂) accepted that and worked for 20 days continuously without any week off in hopes of that I’ll get few bucks extra with my salary. Salary day came and when i checked the account i had not received the incentive which i worked for. In a very furious state i went to office and raised the concern with the management, and the reason/response i got was that i took a sick leave before starting of the incentive plan so i was not eligible. That was the very first in that company i felt like beating them to hell. But still after these oppressions and politics of the higher management I didn’t let it affect my work and topped the charts. I got promoted as an SME but that was also not official or on paper. It was also on their requirements. If they thought that there are alot of batches on the floor then they would make us supports but if they are not in a mood they will make us sit on regular calls plus escalation calls. In my 1 year journey with this company i saw many things. How the office politics works. How the HR only obeys the rules or guidelines of the director or the OM. Fun fact- when i was almost 6-7 months old in the company the managers and HR used to plot on how they could terminate employees without giving them any reasons and it happened many times that employees were just terminated. The HR staff company has is still very under-qualified and unprofessional. For them if we try to prove our innocence we are questioning the credibility of the company. Which happened many times with me in that 1 year. The only reason was that i was vocal and couldn’t withstand wrong actions or wrongdoings. The only thing i liked was that i made true friends and met my girlfriend. So I’ll recommend you to not go there and look out for a way way better opportunity.

read more

Full Time

 · 

Engineering - Hardware & Networks Department

3.0
  •  posted on 05 Oct 2023

4.0
 for  Salary and Benefits

Likes

The company is running very smoothly and well manage working environment.

Dislikes

...any request, I worked here for almost 3 year, and I also got victim of layoffs. But salary wise is good company but i can't refer anyone here.. Overall is, not good & not bad...

read more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 20 Apr 2023

1.0
 for  Salary and Benefits

Likes

Think multiple times before joining this company. Go through the reviews in company site.

Dislikes

...k of communication across all departments which will impact Agents to the core Delay in Salary and please do not expect variable pay / incentives. Delay in appointment letter and you will be surprised to see employees working in this Org for more than an year with permanent ID card You should be passive smoker and be fluent in hindi though its US based company Do not be surprised if your ID is terminated without your consent. Your performance will be questioned and will lead to termination based on A WEEK DATA. You will never have career discussion with your managers. As per Alorica, its waste of time. Unnecessary extra working hours. They have mindset that Manager must work more than 11hours Delay in F&F You will work with Brain dead Directors

read more

Full Time

 · 

Teaching & Training Department

1.0
  •  posted on 13 Oct 2023

1.0
 for  Salary and Benefits

Likes

Nothing to like about this organisation

Dislikes

They overwork employees Don't pay the salary that's promised 14 hours of work No work life balance Managers and the training director make you work inspite of broken bones

read more
see more salary related reviews

Alorica Salary FAQs

How much does Alorica pay per year?
The average Alorica salary ranges from approximately ₹0.2 Lakh to ₹0.2 Lakh per year for a NON Voice and ₹47 Lakhs to ₹60 Lakhs per year for a Director of Operations. Salary estimates are based on 61 Alorica salaries received from various employees of Alorica. Alorica employees rate the overall salary and benefits package 2.2/5 stars.
What is the highest salary in Alorica?
The highest-paying job at Alorica is a Director of Operations with a salary of ₹47 Lakhs to ₹60 Lakhs per year. The top 10% of employees earn more than ₹9.48 lakhs per year. The top 1% earn more than a whopping ₹40.80 lakhs per year.
What is the minimum salary in Alorica?
Minimum salary at Alorica depends on the role you are applying for. For Customer experience Executive the minimum salary is ₹2.3 Lakhs to ₹4 Lakhs per year, and for Customer Care Executive the minimum salary is ₹2.3 Lakhs to ₹4 Lakhs per year and so on.
What is the salary package for freshers in Alorica?
The average salary at Alorica for freshers varies from ₹2.4 Lakhs to ₹3.2 Lakhs per year for Customer Care Executive and ₹3 Lakhs to ₹4.2 Lakhs per year for Associate.
What is the notice period at Alorica in Quality Assurance Department?
According to AmbitionBox, 47% of the Alorica employees in Quality Assurance Department reported a notice period of 15 days or less, 45% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 66 responses on AmbitionBox in last 2 years.

Tell us how to improve this page.

Average annual salary in Quality Assurance department at Alorica is INRunlock blur . Salary estimates are based on 61 Alorica latest salaries received from various employees of Alorica.

write
Rate your company