Zomato Customer Service Reviews

Likes

A very dynamic organisation in terms of the market. Great work life balance, although you might need to work on festivals. Good scope for starting off a career and people can grow a lot if they fit in the culture. Managers are great.

Dislikes

Too much talk of culture, sometimes it is abused. Bad apples. Slow on tech adaptability, for such a large organisation you would think they have organised their data and processes well. Long way to go! People can chill, as there are more people than needed.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Need to improve in work life balance and moreover they are just terminating people by policies with out giving any chances to the employees need to give chance because as a courtesy in Zomato they are giving resolutions to the customers and delivery partner why can't they think about the employees need to give a chance to improve their performances and other things

Dislikes

Work life balancing and every week shift changing and they need to give 2weekoffs because it's a mental stress job

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Automatic leave grant policy

Dislikes

Favouritism, Politics, Buttering up of seniors and seniors having favourites, no work life balance, no definitive roles(your roles can keep on expanding without you getting more pay), no perks or benefits being an employee of the greatest domestic company in India, can fire you any time...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Worst Manager, manager is technically zero expects all work to be done in 15 mins. Does not even know basic google sheets but designation is cluster ceo. Very bad. Management also listen to only the manager not to the enployees.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

Likes

TIMING FLEXIBILITY IN ZOMATO THERE WAS NO NEED TO INFORM ANYONE FOR TAKING LEAVE

Dislikes

ZOMATO COMPANY IS HIRING A DELIVERY PARTNER WITHOUT ANY LIMIT SO ALL RIDER NOT GETTING A ORDER ACCORDING TO THEIR DAILY TARGET AND NO SUPPORT FROM UPPER LEVEL DEPARTMENT AND TEAM LEADER ALSO NOT SUPPORTING BUT THERE WAS NO FIX SALARY IF IN ANY MONTH THERE WAS LESS ORDER THAN IT IS NOT PLAN FOR SOMETHING ANOTHER.ZOMATO RIDER NOT HAVEOPPORTUNITY FOR PROMOTION IN JOB . JOB SATISFACTION IS VERY POOR BECAUSE YOU HAVE TO DO ORDER AFTER ACCEPTING THE ORDER IF ACCIDENT ALSO OCCUR THAN ALSO YOU HAVE TO COMPLETE THE ORDER. AND THOSE ARE NOT WORKING REGULARLY COMPANY GIVING HIM HIGHER INCENTIVE COMPARED TO WHO ARE WORKING REGULARLY....Read More

Work Details

Work policy: DELIVERY SERVICE SO IT IS NOT A WORK FROM OFFICE OR HOME

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

To be honest, nothing great as such. Just like every other company. No distinct pointers to like the company. They are not employee oriented. They do not care if you leave the company. Zero interest or efforts in employee retention.

Dislikes

Culture at Zomato is the Worst. Zero Professionalism and work ethics.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary credit on time but no appraisal since last four year and pregnancy condition company fired in this condition and HR not listening and not support.

Dislikes

Very third class company contract base employee gives bribes to the company employee to becoming onroll, no one can taking action total chaplusi and company owner not supporting.

Likes

Very understanding management

Dislikes

No cabs

Likes

None

Dislikes

My husband has worked there as an SDE-3 , this company has utlimate politics, including the CEO of the company. They terminate people as per their mood. Only older employees are survive as they do involve in politics and make their own group and if new person joins the team, they do not give proper KT and blames new person for theirperformance issue and all. Company is having zero day relieving policy. They terminate so intelligently( on 11th month) so that they do not have to give the stocks worth àround 75 lakhs at present value. after completing one year in the company they have to give stocks and they terminate people in 11 month. My husband has worked restlessly on weekends, on holidays, new-year, christmas and mid-nights for this company to deliver smoother but these cunning people do not have a shame. Other startups are much better then this toxic company, toxic people and toxic environment. They want robots not people....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Lot to learn , a fast paced learning environment

Dislikes

Can stretch a bit and have to slog on festivals and sometime even on weekend but the work is so amazing that it doesn’t feel like so

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Its most usef amd good platform for earning

Dislikes

But there is no work guarantee they can remove u whenever they wanted and after it not allowed for second time wrost experience in my life please do something about it dont throw out people for ur profit of problem understand better with strict rules for bolcking amd stopping account thanks you

Likes

Zomato is best in its culture and it takes care of their employees very well in such a way that they understand each and every problem and try to understand and solve new problems that are faced by their employees.

Dislikes

Few small cities doesn't have much opportunities of growth.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing!! I don’t think, this is the right place for work. In ambitionBox why it’s showing 3.8 rating. In reality Zomato rating should be << 3

Dislikes

1. Bad work culture ( morning 10:00 am you have to come and leaving around average 9:00 pm) if you leave around 6:00 pm then you have to message on slack and tell the team that I’m leaving early for some personal work. 2. They expecting that you have to work on weekend. 3. In a week, there is minimum 2 deployment, for that you have to attend meeting from 10:00 pm to 1:00 am, on average. 4. 90 percent of seniors are unsupportive. 5. No food, not a good cafeteria( only biscuit and coffee)...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I Love everything about Zomato. One should work in Zomato,I worked her for 6 years I felt Zomato is my home. It's great experience.

Dislikes

They don't retain. If you want to leave just leave, HR won't ask your problem why you want to leave. They are bit laid back.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

All the employees and work culture is very well maintained also there is job security as per your performance

Dislikes

There is no benefit of internal employee for any kind of discount

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company provides training for employees before work started. This is very nice rare quality found inside todays companies.

Dislikes

No savings. Low salary.earning not as per satisfaction. No insurance for family. Please don't work if u have big expectations. Indian roads worst quality u will end with lifetime backpain nothing more.