Zepto Customer Service Executive Reviews

Likes

The only thing good here was work from home thats it!

Dislikes

There are thousands of things to write about Commodum Groceries. The management here is worst! There is no chance of promotion here if you dont butter up your TLs or managers. You are not allowed to take any Sick leave here, if you video call them showing you are admitted they will still not believe it. You are forced to login and if you dont you get threat messages saying you wont get any PLs or we will have an HR discussion for the unplanned and sick leave that you took and the worst part here that the HR manager is of no use here because the decisions are taken by the manager on the behalf of HR. In short HR is only for name sake. They have a heavy chat flow with less employees which becomes difficult for the agent to handle the chats and expect them to resolve it faster. They pressurize the agent threating them to perform good which is next to impossible. The process is also worst along with the higher management and there is no one to listen to your problems....Read More

Work Details

Work policy: They call you when they want

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The only likeable thing about this job was work from home availibility

Dislikes

Everything about this company, nothing is organised, it's all a damn circus, no wonder zepto will be at loss if people such as commodum groceries handle it. Further a complaint should be raised against this company for the brutality against the employees and the people at the managing positions like Deepika Gaur who has no idea whats going on with the company and it's employees, comes a day or two in the office and judges everyone on the basis of that. Justin Castellino who yet again has no idea how his team member even looks like, his physical appearance will say a 100 words about it. Bazel who is high 24*7 and i have no idea how this organisation keeps such employees at this level....Read More

Likes

Dislikes

Work Details

Work policy: Based on requirement

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Likes

Likes

skill development and promotions

Dislikes

nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company Culture

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

I like about it that the zepto company has given opportunity to grow your career

Dislikes

Lot of pressure but it can be handle if you have excellent experience

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary for freshers is better

Dislikes

Worst culture,no job security,managers dumping all work too much pressure overall worst no learning and growth for freshers only calling job given

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I liked salary paid in time for example month ending 30 salary crideted in 29 of the month.

Dislikes

High level management have no skills they have act of communication, they always involved direct lower management, for example I am reporting to “X” but every time “X” reporting manager involved and ask each every thing what is value of “X” ? There is no chain management. Everyone higher management work their own benefits only not work for company.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Likes

I Dnt like any process in Zepto . All Cluster Managera are very bad . There are very rude.

Dislikes

Every thing is did like . Management arebleast bother for everything. They will not have any concern of Store Managers.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Fast Growing Organization Enormous opportunities to learn, grow and build wealth Solving meaningful problems with a strong customer centric approach Opportunity to learn from industry experts

Dislikes

Respect for each other's time More employee centric policies and practices

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

I am satisfied with my work as I believe I do offer a quality work and fortunately I do get opportunities to work qualitatively

Dislikes

Lack of Leadership in Leaders. They don't have the visibility on the ground.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I've had the privilege to be part of Zepto during its peak expansion & witnessing the incredible pace & scale at which the org. has scaled within 4 Years of existence is massive. Not only zepto has made a significant impact on our customers, it has also fostered employee-centric culture. where we are empowered to make decisions & take ownership. Mistakes are seens as opportunities of growth, & there is always room for improvement. Anyone who joins zepto feels like they've been part of the company for years. This unique enivronment makes zepto as incredibly dynamic & exciting place to work....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Opportunity to learn

Dislikes

Worst work life balance and even if weekends are off but still we have to work 8-9 hours on weekends too so no personal life for even one day

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.