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Yatra

Compare

3.4

based on 529 Reviews

Filter reviews by

Yatra Customer Success, Service & Operations Department Mumbai Reviews

Updated 8 Jan, 2025

Overall Rating

4.0/5

based on 17 reviews

Rating distribution

5 (29.4%)

7 (41.2%)

1 (5.9%)

3 (17.6%)

Category Ratings

3.9

Company culture

3.8

Work satisfaction

3.6

Work-life balance

3.5

Job security

3.5

Salary

3.5

Skill development

3.1

Promotions

What employees say about Yatra?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

50% employees reported

Flexible timing

63% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

8 reviews

3.8

Rated by Men

9 reviews

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17 reviews found

Sort by: Popular

Help Desk Executive in Mumbai

Full Time

After Sales Service & Repair Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2025

Likes

Work culture

Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

No work from home

Senior Executive in Mumbai

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 19 Nov 2024

Likes

Good company to work for

Work satisfaction - Good
Company culture - Good

Dislikes

No job security

Job security - Poor

Senior Travel Consultant in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Nov 2024

Likes

Good place to work..

Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

None

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

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Senior Executive in Mumbai

Full Time

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Sep 2024

Likes

Good colleagues

Dislikes

Some unwanted people have been hired... Over staffed and hence appraisal are impacted

Promotions - Poor

Travel Desk Executive in Mumbai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Sep 2023

Likes

Many opportunities to learn but no one to train and guide

Salary - Good

Dislikes

Poor management no guidance in terms of work no help to new people

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior MIS Executive in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jan 2023

Likes

Good Work culture.. ok

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing Is wrong only growth is not getting

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Team Lead in Mumbai

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Sep 2022

Likes

Everything is good here!

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Till date I am satisfied!

Work Details

Work policy: Depends on the shift you work in

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Yatra.

SME in Mumbai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Oct 2023

Likes

Excellent travel company to work with.

Salary - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

During COVID epidemic yatra.com terminated many employees who were working with for more than 5 years.

Skill development - Bad
Job security - Bad
Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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Senior Executive - Escalations in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 16 Oct 2023

Likes

Friendly atmosphere

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary and growth

Team Lead Operations in Mumbai

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 20 Apr 2022

Likes

The company is not open to new ideas and suggestions from the staff, HR is the most non cooperative department among all, even after so many complain to the higher management, HR working style was same as laid back attitude. Do not expect increment till the time you resign from the company. If the company retains you offering higher salary they do not fulfill their commitment and the management goes back on their commitment and you are no where. No travel allowance during Covid 19 when local transport was not available to reach office....Read More

Dislikes

Honestly nothing as such which I could appreciate, HR is the worst performing department of the company and they never fulfill what they have promised at the time of retaining the staff. In short don't trust even if they promise a hike at the time of retaining you from resigning.

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

I was managing one of their biggest corporate client operation 24 x 7 and 365 days with a team of almost 10 staff. I was leading the team and based at the client location being the face of the company.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Executive in Mumbai

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Jun 2020

Likes

Good company to work in.

Salary - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Appraisal are done on time.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Executive in Mumbai

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

5.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Jul 2020

Likes

Skill development - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary - Poor
Job security - Bad

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Operations Executive in Mumbai

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 May 2021

Likes

Everything is good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Alternate Saturday off

Senior Client Relationship Executive in Mumbai

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Aug 2019

Likes

NOTHING SO FAR

Skill development - Excellent

Dislikes

EVERYTHING

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

PATHETIC

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Operations Manager in Mumbai

Operations Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 29 Oct 2019

Likes

the colleagues were great to work with.... Boss was knowledgeable

Salary - Good
Work-life balance - Good

Dislikes

They laid off employees

Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Senior Executive in Mumbai

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 15 Oct 2019

Likes

Work environment

Company culture - Good

Dislikes

Growth is slow..

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

No benefits

Team Lead and MIS in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2024

Likes

Thank

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Top trending discussions

View All

Career Growth

an analyst

I have job which gives 6 CTC, YOE: 2 years I need good paying since other batchemates are grabbing packages such as 20+ LPA They have done MBA. I also plan to do the same but my current role is too good. No work pressure, helpful colleagues. From last organization which was super toxic this is a gem. Im not sure what to do Can you guys suggest me

Need help on career

Go for MBA

Stay at current role

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Jobs at Yatra

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Sales Development Representative

New Delhi, Gurgaon / Gurugram

2-4 Yrs

₹ 3-5 LPA

Internship Trainee

Gurgaon / Gurugram

0-1 Yrs

₹ 0.5-1 LPA

HR Intern

Gurgaon / Gurugram

0-1 Yrs

Not Disclosed

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 Yatra reviews submitted by Yatra employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Yatra is the right company for you. 50% of employees reported the working day...Read more

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Yatra Salaries in Customer Success, Service & Operations Department in Mumbai

Senior Executive 13 salaries	₹3.2 L/yr - ₹5 L/yr
Executive 9 salaries	₹3 L/yr - ₹4 L/yr
Senior Travel Consultant 8 salaries	₹4 L/yr - ₹7.2 L/yr
Assistant Manager 5 salaries	₹4.5 L/yr - ₹6.2 L/yr
Team Lead 5 salaries	₹4.2 L/yr - ₹6.8 L/yr