2 Yatra Jobs

Emergency Assistance:

• Provide immediate assistance to travelers experiencing travel disruptions

such as flight cancellations, delays, missed connections, medical

emergencies, natural disasters, or other unforeseen circumstances.

• Offer guidance and support to travelers, ensuring their safety and well-being.

• Travel Rebooking and Support:

• Utilize GDS systems (Galileo and Amadeus) to rebook flights, arrange

alternative travel itineraries, and secure accommodations as needed.

• Provide travelers with clear and accurate information about travel options,

fare restrictions, and rebooking procedures.

• Communication and Coordination:

• Communicate effectively with travelers, airlines, hotels, and other service

providers to resolve travel disruptions efficiently.

• Keep travelers informed about the status of their situation and any changes to

their travel plans.

• Problem Solving and Decision Making:

• Assess emergency situations quickly and make informed decisions to provide

the best possible solutions for travelers.

• Demonstrate initiative and resourcefulness in resolving complex travel

challenges.

• Knowledge and Expertise:

• Maintain a strong understanding of airline policies, fare rules, visa

requirements, and other travel regulations.

• Stay up-to-date on travel industry trends and best practices for handling travel

emergencies.

• Documentation and Reporting:

• Maintain accurate records of all emergency cases and actions taken.
• Utilize Yatra's online tools and mid-office systems for billing and reporting

purposes.

• Performance and Productivity:

• Meet productivity targets and customer satisfaction scores.
• Adhere to email and phone service level agreements (SLAs).
• Achieve key performance indicators (KPIs), including NPS (Net Promoter

Score) and C-SAT (Customer Satisfaction).

• Minimize financial losses and work towards preventing ADMs (Airline Debit Memos)