Y-Axis Overseas Careers Immigration Counsellor Reviews

Employer’s Response

We hope this message finds you well. Thank you for bringing your concerns about salary matters to our attention. We take your feedback seriously and would like to provide clarification. Firstly, it's essential to note that, as of today, all salaries have been consistently paid on time to all employees. If you believe there is an issue with your salary, we encourage you to connect with your manager directly. Your manager will be able to provide insights into any specific reasons related to unmet expectations or address any complaints that may have been received. At Y-Axis, we are committed to maintaining transparency and promptly resolving any concerns our employees may have. Your satisfaction and well-being are crucial to us, and we want to ensure that you have a positive experience working with us. If you have further questions or require additional assistance, please don't hesitate to reach out to the HR department or your manager. We are here to support you and address any issues you may be facing. Thank you for your understanding and cooperation.

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team

Employer’s Response

Dear Colleague, Thank you for your feedback. We’re glad to hear that you appreciate our efforts in monitoring and rewarding performance and compensation. Our compensation structure is designed to be competitive and fair, based on factors such as grade, experience, skills, and performance. This includes structured increments, promotions, and ample career development opportunities. To ensure transparency and timeliness, performance-based incentives and bonuses are paid alongside monthly salaries when targets are achieved and are clearly reflected in payslips. Additionally, weekly incentive payouts and monthly bonuses enable immediate recognition, eliminating the need for employees to wait an entire year for rewards. We are committed to the accurate and on-time processing of all compensation. Our meritocratic culture ensures that employees are rewarded based on measurable results, abilities and contribution rather than on seniority, favouritism, or other non-merit-based reasons. Everyone is given access to the same resources, training, and opportunities to prove their abilities. Decisions related to performance reviews and career progression are data-driven and supported by technology to ensure transparency, fairness and minimize bias, external influences or office politics. We would like to hear from you about the bias you seem to have experienced to bring in corrections as merited. We emphasize the importance of a planned approach on a daily basis, towards work and targets . Consistent and focused efforts are key to managing deliverables and reducing work pressure. While feedback is regularly provided for improvement, dissatisfaction may arise when such feedback is not implemented. We are equally committed to promoting a healthy work-life balance. Our structured workweek avoids excessive work hours or a seven-day schedule, and we provide flexibility for team members to select their preferred days off. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who diligently perform their tasks and achieve their assigned targets are not required to work on Sunday. Our IT and data privacy policies, including mobile submission protocols, are clearly communicated during the hiring process. Adhering to these policies is essential to maintaining client confidentiality, secure and compliant workplace, and team members agree to these guidelines upon joining. Non-compliance with established policies—such as irregular work schedules, tardiness, or excessive breaks—necessitates corrective actions to uphold our standards. If employees conduct themselves responsibly, we provide a professional and empowering workplace environment, free from the need for micromanagement or overly rigid rules resembling a school-like atmosphere. We encourage them to take ownership of their actions, collaborate effectively, and thrive without unnecessary oversight. If you observe any instances of bias or have concerns, we strongly encourage you to contact HR for a thorough review and corrective action. You can reach us directly via the HR contact numbers shared regularly in the organization or email us at tellus@y-axis.com. We are here to support you.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.

Employer’s Response

Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis

Employer’s Response

Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.

Employer’s Response

Dear Colleague, Thank you for your feedback. We offer to all our colleagues a great opportunity at learning, meaningful work, earnings, growth and stability. We ensure we pay out salaries on time and have never ever defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. We wanted to especially address the dissatisfaction you feel about politics undermining performance. Our performance metrics are clear and transparent. The technology we use has been an enabler of that transparency and defined metrics. As you are aware, right from assignment of prospects/leads, to the activity - calls, tasks and results are all managed through a seamless tech driven process with little or no scope for human intervention and bias. Training and ongoing support is continuously provided to all. Our rewards, incentives and appraisals are purely based on these clearly measurable metrics. It is all too visible for politics then to play a role in favouring a non-performer. That is not possible. We are certain you have experienced it too as a user of the systems & applications we have in place to help you manage your learning, work and performance. However, if you feel otherwise or have been a witness to it, we encourage you to get in touch with HR on this. We will review and take the needed action as deemed necessary, to correct this. Our culture of meritocracy recognizes and rewards performers. Regards

Employer’s Response

Dear Concerned, Thank you for your review. We value your input and would appreciate any specific feedback or suggestions you may have. Your recent post did not contain detailed insights, so we encourage you to share your thoughts with us at tellus@y-axis.com or connect directly with the HR team at your convenience. Please be assured that we are committed to supporting you and helping you achieve your full potential. Looking forward to hearing from you.