Y-Axis Overseas Careers Technical Support Executive Reviews

Employer’s Response

We hope this message finds you well. Thank you for bringing your concerns about salary matters to our attention. We take your feedback seriously and would like to provide clarification. Firstly, it's essential to note that, as of today, all salaries have been consistently paid on time to all employees. If you believe there is an issue with your salary, we encourage you to connect with your manager directly. Your manager will be able to provide insights into any specific reasons related to unmet expectations or address any complaints that may have been received. At Y-Axis, we are committed to maintaining transparency and promptly resolving any concerns our employees may have. Your satisfaction and well-being are crucial to us, and we want to ensure that you have a positive experience working with us. If you have further questions or require additional assistance, please don't hesitate to reach out to the HR department or your manager. We are here to support you and address any issues you may be facing. Thank you for your understanding and cooperation.

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.

Employer’s Response

Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis

Employer’s Response

Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.

Employer’s Response

Dear Colleague, Thank you for your feedback. We offer to all our colleagues a great opportunity at learning, meaningful work, earnings, growth and stability. We ensure we pay out salaries on time and have never ever defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. We wanted to especially address the dissatisfaction you feel about politics undermining performance. Our performance metrics are clear and transparent. The technology we use has been an enabler of that transparency and defined metrics. As you are aware, right from assignment of prospects/leads, to the activity - calls, tasks and results are all managed through a seamless tech driven process with little or no scope for human intervention and bias. Training and ongoing support is continuously provided to all. Our rewards, incentives and appraisals are purely based on these clearly measurable metrics. It is all too visible for politics then to play a role in favouring a non-performer. That is not possible. We are certain you have experienced it too as a user of the systems & applications we have in place to help you manage your learning, work and performance. However, if you feel otherwise or have been a witness to it, we encourage you to get in touch with HR on this. We will review and take the needed action as deemed necessary, to correct this. Our culture of meritocracy recognizes and rewards performers. Regards

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. We appreciate your honesty and understand your concerns. While your perspective comes as a surprise, we believe it may not fully reflect the reality of our processes. That said, we value open dialogue and do not take your comments lightly. Our organization is built on principles of discipline, professionalism, and performance. We take pride in fostering a merit-based culture where dedicated employees excel and grow. Every decision, from performance reviews to career advancement, is driven by data and technology to ensure fairness and eliminate bias. This structure allows our team to focus on delivering results, free from concerns about external influences or office politics. As an equal opportunity employer, we are committed to ensuring that no employee is discriminated against based on gender, race, religion, orientation, caste, or creed. Our technology and defined metrics provide transparency, ensuring promotions, rewards, and appraisals are based solely on measurable performance. This commitment is evident in the diverse leaders who have progressed purely through merit. We recognize that dissatisfaction can sometimes stem from the reinforcement of our core values and policies. If there is any confusion or challenge in understanding our procedures, we are here to help. If you’re seeking clarity on growth opportunities—whether vertical or lateral—we encourage you to reach out. Together, we can develop a personalized plan to support your career advancement. Additionally, if you have any further concerns or need assistance, please feel free to connect with HR. We are committed to ensuring you have a positive and rewarding experience with us. Thank you for your contributions and dedication. We look forward to supporting your continued growth.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. We are pleased to hear that our work schedule aligns with your expectations. Promoting a healthy work-life balance remains a priority for us. Our structured workweek is designed to prevent excessive work hours or seven-day schedules, while allowing flexibility for team members to choose their preferred days off. Punctuality and effective leave management are important, but we believe this flexibility helps employees balance their professional and personal commitments. Team members who consistently meet their responsibilities and targets are not expected to work on Sundays. That said, we hold high standards for punctuality, accountability, and performance. When responsibilities are neglected, targets are unmet, or discipline lapses, we take necessary steps to reinforce expectations and maintain performance standards. Non-compliance with policies—such as irregular attendance, tardiness, or prolonged breaks—necessitates corrective action to preserve organizational integrity. However, we strive to cultivate a professional, empowering environment driven by self-accountability rather than micromanagement. Our goal is to inspire ownership, collaboration, and success. To ensure clarity, managers regularly communicate performance expectations, including monthly targets, commission criteria, and billing goals. We provide ongoing product training, weekly updates, and continuous support to help team members succeed. Senior leaders also offer feedback to guide growth and development. If you have any concerns, we encourage you to reach out to HR for support. You can contact HR directly through the shared organizational contact numbers or email us at tellus@y-axis.com. We are here to assist you.

Employer’s Response

Dear Colleague, Thank you for your feedback. We want to assure you that our IT and data privacy policies, including mobile submission protocols, are clearly outlined during the hiring process. Adherence to these policies is crucial to safeguarding client confidentiality and ensuring a secure, compliant workplace. All team members acknowledge and agree to these guidelines upon joining. We consistently emphasize the importance of a well-planned approach to work and targets. Consistent, focused efforts are vital for managing deliverables effectively and reducing work-related pressure. While regular feedback is provided to support improvement, dissatisfaction can arise when such feedback is not implemented. Non-compliance with established policies—such as irregular attendance, tardiness, or excessive breaks—requires corrective measures to uphold our organizational standards. When employees conduct themselves responsibly, we foster a professional, empowering work environment that eliminates the need for micromanagement or overly strict rules. Our aim is to encourage ownership, collaboration, and success through self-accountability. We expect everyone to uphold punctuality, deliver their best efforts, and complete tasks and targets with integrity. However, when indiscipline, neglected responsibilities, or unmet targets arise, it becomes necessary to reinforce discipline and take appropriate action to maintain performance standards. To support our team’s success, we ensure clear communication of performance expectations and a transparent evaluation process. Managers regularly share monthly targets, commission eligibility requirements, and minimum billing expectations. Weekly updates, in-depth product training, and continuous support are also provided to help team members meet their goals. Senior leaders give ongoing feedback to highlight areas for growth and guide necessary actions toward achieving success. We maintain open communication channels to understand team members’ challenges, address concerns, and identify opportunities for additional support or training. If this concern persisted, we encourage you to approach us directly so we could address it effectively and collaboratively.

Employer’s Response

Dear Colleague, Thank you for your valuable feedback. We sincerely appreciate your recognition of the learning opportunities you experienced during your time with us. Learning is our core value and we ensure we invest in the learning and development of our colleagues, from day one. Our onboarding process is designed to set employees up for success through a comprehensive 15-day classroom training program, hands-on practice through our bootcamp sessions, personalized coaching, and continuous mentorship. These initiatives are further supported by regular monthly training sessions and refresher courses, all aimed at equipping our teams to deliver knowledgeable service and support to our clients. It's heartening to know that you found these efforts meaningful. Our onboarding and training programs are designed to clearly communicate role expectations at both the individual and team levels. Every employee is part of a team, and we strongly promote collaboration and teamwork. Team members work together to support and help one another achieve individual targets while collectively striving toward the team’s goals. This involves assisting with client counselling, sharing knowledge, addressing customer inquiries, driving conversions, and delivering superior results. In our recognition-driven culture, we celebrate individual, team, and branch performance daily. High-performing teams are rewarded with incentives that not only recognize their efforts but also encourage them to bond and celebrate their success together. This approach fosters a healthy sense of competition and camaraderie among teams. At the same time, every individual is accountable for their own goals and targets, ensuring both personal and collective responsibility. Please know that we are committed to supporting our employees in overcoming such difficulties and aligning with the company's mission and practices. If you have specific concerns or need further assistance, we encourage you to reach out to us at tellus@y-axis.com.